Senior Water Damage Technician

27Nov2009

Location: Edmonton

 POSITION SUMMARY:

Senior Technician takes a lead position on jobs and must direct junior technicans. Many years experience in Water Damage is required. Must maintain a high standard of customer service and excellent levels of quality workmanship. Completes daily paperwork.

MAIN DUTIES AND RESPONSIBILITIES:

•  Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
• Completes customer service schedules on time. Keeps internal personnel such as dispatchers and/or appropriate supervisors informed of daily schedule.
• Demonstrates professional knowledge of all company products and services.
• Assesses and determines customer requirements and communicates them with dispatcher/ supervisor and or project manager.
• Performs appropriate steps to mitigate further water damage in the home and/or business, depending on the situation. Schedule revisit through dispatch to check on drying conditions.  
• As necessary, performs professional carpet/upholstery cleaning services in customer's home using company solutions and products.
• Prior to leaving, provides customer with necessary safety information or instructions concerning all equipment left at the site and areas extracted and/or just cleaned.
• Operates company vehicle with good judgment, obeying all traffic laws, rules and regulations.
• Maintain an acceptable driving record.
• Performs regular company vehicle maintenance, as outlined in company standards and procedures.
• On a daily basis, submit all accurate completed paperwork and have all supporting documents in order.  This is a mandatory responsibility that needs to be performed consistently each and every day.

 OTHER EXPECTATIONS:

• Maintain a high level of personal grooming and appearance.
• Meet company standards for attendance and punctuality.
• Fosters good work relationships at all levels of the company.
• Attend training meetings as determined by management.
• Perform all other duties as assigned.

 OTHER REQUIREMENTS:

• Possess a valid AB driver's license
• Possess clear writing skills
• Ability to lift equipment weighing approximately 50 pounds. At times this requires carrying equipment upstairs

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