Announcements

Apr 23 2018

On Side Restoration Announces New London Branch Manager, Derek Van Geffen

LONDON, Ontario – On Side Restoration Services Ltd. is pleased to announce that Derek Van Geffen has joined On Side as Branch Manager for the London, Ontario branch. Mr. Van Geffen, a London Ontario native, shared that “Having forged new ground on the claims side, managed large property loss projects, and having led business development initiatives, stepping into this key role for On Side London now is a logical next step.”

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Apr 02 2018

On Side Restoration Announces New Hamilton Branch Opening April 15, 2018

HAMILTON, Ontario – On Side Restoration Services Ltd. is pleased to announce their continued Ontario expansion with a new Hamilton Branch led by Brandon Boyd, Branch Manager. The Hamilton Branch will service the Greater Hamilton Region, Brantford, Burlington and St. Catharine’s/Niagara. “I’ve been searching for my next career challenge within the emergency property sector and On Side fit the bill on multiple levels: a strong national player, healthy corporate culture and growth focused. Having handled large complex losses in my prior roles, the next natural step for me is to manage a new branch from the ground up. Our solid team is growing weekly and we look forward to accepting claims in our branch starting April 15th” stated Brandon Boyd, On Side Hamilton Branch Manager.

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Mar 23 2018

ON SIDE RESTORATION – Riding the wave of change

As published in the 2018 March Issue of Insurance People Magazine: On Side Restoration is poised for a good year in 2018. Branch expansion plans are in full swing, technological advancements are evolving, and the company is getting attention for its unique Canadian ownership model. Craig Hogarth, president and CEO of On Side Restoration Services, said, “We’re excited to turn our attention to growth after a few years of hunkering down, re-evaluating our processes and improving our internal efficiencies. Although we’re still strengthening our project-management technology and interface with Xactimate, we’re now at a level where our accomplishment is getting recognized – and more work is the result of our collective diligence.” Hogarth continued, “It’s a good feeling to stretch out again and begin to extend our reach into more parts of the country.” The company is set to open several new locations in Ontario this year, as well as a branch in Halifax, N.S., as was announced last November. The company is also looking for acquisition opportunities to supplement its expansion plans. This growth responds to insurance providers committed to supporting these new locations, which is a validation of the company’s structure and special capabilities. Despite operating over 22 branches, the company can act as one during a CAT situation. One owner, one executive team, one operations team and one system have resulted in improved communication and consistency. In the end, the company sees this focused capability as better for its clients. On Side consistently demonstrates during catastrophes that it can swiftly bring in additional resources, while its proprietary internal project-management system allows for transparent, hands-on administrative support, communication and backup – no matter where the CAT is taking place. With no shortage of challenges facing the industry, On Side has been encouraged by healthy NPS scores and climbing KPI scores. Branch by branch, On Side continues to work hard to put customers first and keep the lines of communication open. Given its growth, On Side is looking for qualified personnel who hold customer-centric values. Jobs of all types can be found at onside.ca/jobs

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Feb 05 2018

On Side Restoration Announces Crystal Graveson, Branch Manager of NEW Barrie, Ontario Branch

On Side Restoration is excited to announce their new branch opening as of mid-March 2018 in Barrie Ontario with industry veteran Crystal Graveson taking the helm as Branch Manager. Jay Kielt, Regional Manager Ontario and Atlantic shared, “We’re thrilled to be in expansion mode within the Ontario marketplace. The next step for On Side is to secure more work in Barrie, the Orillia region and into cottage country.” Mr. Kielt continued, “Ms. Graveson comes to us with in-depth insurance restoration experience and strong industry relationships. We couldn’t ask for a better match as we start to permeate this niche area. Our staff have quickly embraced Crystal as we’ve secured our office/warehouse space and brought her into the On Side fold.” Crystal Graveson was happy to add that she’s looking forward to “the challenge of opening a new branch with new staff and customer base.” Ms. Graveson also stated, “To orchestrate work in my own backyard with trusted trades and customers that are like family to me is a really like a dream come true.” Crystal Graveson holds her IICRC WRT, AMRT and ASD. She’s formally trained in project management and has over 21 years of industry experience. Ms. Graveson is a member of the Barrie community along with her family of five, two dogs, two pot belly pigs and a dozen chickens. Now on a mission to hire the right crew for the Barrie Branch, Ms. Graveson is accepting resumes for experienced project managers, project management assistants, operations personnel and general labour roles. Resumes can be sent to hr@onside.ca or cgraveson@onside.ca . Their Barrie office is located at Unit 27-28 220 Bayview Drive.

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Nov 14 2017

On Side Restoration Announces New Halifax Branch Opening 2018

HALIFAX, Nova Scotia – On Side Restoration Services Ltd. is excited to announce their further expansion into the Canadian Maritimes with a new Halifax branch led by industry veteran Alex Williams, branch manager. With a successful On Side branch already in St. John’s Newfoundland, and strong contacts throughout the Maritime area, the company sees opportunities now to grow within the Nova Scotian market. Jay Kielt, regional manager Eastern Canada, shared “On Side has been in the wings for a while now waiting for the right time to enter this market. We’re pleased to report that 2018 is the year we stretch and grow. First Halifax, and next we hope to further expand within the Atlantic Provinces.” Mr. Kielt is pleased to welcome Alex Williams, branch manager, to the eastern seaboard. Mr. Williams has been with On Side over a six-years, and has over 12 years industry experience. Kielt continued, “Mr. Williams took over our Grande Prairie branch back in 2014 and quickly turned it into one of our best performing locations. We look forward to Alex’s strategic approach being applied to this new market for On Side.” “It’s very exciting for myself and my wife to be returning to the Maritimes. Born and raised not far away, we look forward to the east coast community-knit lifestyle and a fresh place to put down roots. I look forward to reaching out to the business and insurance communities in Halifax and getting to know new faces. Our office location is still getting scouted out but I’ll have boots on the ground ready to go in early 2018,” explained Alex Williams. Mr. Williams is well-versed within the emergency restoration sector. He’s worked in several positions including the field, operations manager, project manager, as well as his latest role as branch manager. Alex Williams also holds his Master Water Restorer through IICRC. Considering On Side’s growth plans in Halifax, please share the news and visit On Side’s website at www.onside.ca/jobs to apply for project management, project management assistant, operations and general labourer roles. About On Side Restoration Services. On Side Restoration is one of Canada’s leading, privately-owned restoration companies. Since 1979 On Side has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour, customizable emergency call centre. Today with its head office located in Vancouver, BC, the Company operates 21 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. On Side has over 300 emergency response vehicles, 700 experienced and certified staff members, and 7,000+ pieces of specialty equipment. Further information about the Company can be found at www.onside.ca Sonia Manson On Side Restoration Services Ltd., Communications Manager (905) 474-3710, x5112 smanson[at]onside.ca Alex Williams On Side Restoration Services Ltd., Branch Manager (587) 298-0353  awilliams[at]onside.ca

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Oct 30 2017

On Side Restoration Renews 3-Year National Sponsorship Agreement with WICC

We’re In This Fight Together Vancouver, BC – On Side Restoration is pleased to announce their continued partnership as a Platinum National Sponsor with Women in Insurance Cancer Crusade (WICC). “On Side Restoration has always had a very close connection with WICC back in Western Canada. Generally we support our employees to give of their time to charitable causes, but especially to WICC. On Side staff have held positions on the WICC Board from Chair and Director roles, to volunteers on event day. We also helped originate and run the golf fundraiser for over 10 years that now proudly sports WICC’s name. Giving back and fighting alongside the insurance industry for such an important cause is what keeps us returning as a National Sponsors” stated Craig Hogarth, President and owner of On Side Restoration. This past year On Side also stepped up by entering a team in the Toronto Relay For Life (RFL) event that took place at Downsview Park in June. The On Side Allies comprised of 20 individuals made up of both On Side employees and family members. The company hopes to have even larger team turn out in 2018 and their fingers are also crossed for good weather. Marketing and Communications Manager for On Side and Communications Director for WICC Ontario Chapter’s Board of Directors, Sonia Manson stated, “It was definitely a wet relay this past summer but our spirits for the event were not dampened in the least. If anything our group was excited to share with other staff what took place and what they’re looking forward to next year. The new event format is much more family friendly with a 6pm-12am run time.” Ms. Manson, RFL Team Captain continued, “Although we raised additional funds for the Canadian Cancer Society, even more importantly we helped to raise awareness for cancer. As I get older I see more of my friends and family members being negatively impacted by this intrusive disease. It is not affecting ‘them’, an unknown individual that we’re not aware of or close to. It is affecting ‘us’ and we need to help each another. With enough focus, energy and resources, finding a cure for cancer in our lifetime is a possibility. To this end, I’m grateful to have the opportunity to take action through WICC.” As per the standard National Sponsor commitment, On Side pays $15,000 per year, for a total of $45,000 over a three year period. This is On Side’s second term committing as WICC National Sponsors. About WICC (Women in Insurance Cancer Crusade). Since the inception of WICC in 1996 over $13.7 million has been raised in support of cancer research and education. This has been achieved via industry support at WICC functions, including dinners, learning breakfasts, concerts, relays, and golf tournaments. Many individuals, companies and associations related to the insurance industry also hold or sponsor events to raise funds for WICC or directed the proceeds of their annual events to WICC. WICC’s MISSION: To mobilize the Canadian Insurance Industry in the fight against cancer by focusing on cancer research, support and education. About On Side Restoration Services. On Side Restoration is one of Canada’s leading, privately-owned restoration companies. Since 1979 On Side has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour, customizable emergency call centre. Today with its head office located in Vancouver, BC, the Company operates 21 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. On Side has over 300 emergency response vehicles, 700 experienced and certified staff members, and 7,000+ pieces of specialty equipment. Further information about the Company can be found at www.onside.ca For more informationSonia Manson, Marketing and Communications Manager, On Side RestorationChair, Communications, Women in Insurance Cancer Crusade (WICC)(905) 474-3710, x5112 smanson@onside.ca Social Media:                                                                                       FB @OnSideRestorationTW @onsiderestore FB/TW @WICCOntario

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Oct 04 2017

On Side Restoration announces new Markham branch manager and project manager appointments

Markham, ON – On Side Restoration is pleased to announce the following positive staff changes within their GTA Branch located in Markham: Kate Sully, branch manager and Jeremy Burwash, project manager. Jay Kielt, regional manager Eastern Canada, revealed that “Kate Sully has been diligently learning the ins and outs of our industry with On Side over the past five years. Given the large number of positions that she’s held, Kate’s forged a deep knowledge of the emergency restoration business, most recently as our Ontario operations manager.” Previous roles have included water and asbestos remediation technician, project manager, and (less formally) everything in between. With this transition Ms. Sully will continue to manage a few key property loss projects however over the next several months her focus will shift to be more accountable for leadership of the continued strategic growth, management and coaching of staff, and overall development of the Markham Branch. Sully graduated from Wilfrid Laurier University with great distinction, a dual bachelor’s degree in hand, as well as a full University of Ottawa scholarship for linguistics. She holds current IICRC certifications with extensive training and experience executing and leading structural drying and hazardous material remediation projects involving asbestos, mould, lead and clandestine labs. “I’m excited to formally step into my new role at On Side. Our team has repeatedly achieved top KPI rankings as measured by our customer and insurance client surveys, as well as our own internal reports. On Side’s corporate mandate is to provide ‘best in class’ customer service and communication and our Markham team more than steps up to the plate to deliver against these deliverables.” She adds, “I feel lucky to be able to lead such a talented team… and our group continues to grow as testimony to the health of our business.” Just last month the Toronto-based branch beat out all other twenty On Side branches receiving the company’s coveted ‘2017 Top Performer / Customer Service Score’ Award. Another recent On Side appointment includes new project manager, Jeremy Burwarsh who comes to the company with over seven years of project management experience. His versatile construction skill set was developed via his hands-on roles completing roofing, concrete projects, siding and interior finishing. With IICRC WRT and ASD certifications, and his ‘can-do’ attitude, On Side is delighted to bring Mr. Burwash into the fold of our high-achieving, Toronto emergency restoration team. About On Side Restoration Services. On Side Restoration is one of Canada’s leading, privately-owned restoration companies. Since 1979 On Side has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour, customizable emergency call centre. Today with its head office located in Vancouver, BC, the Company operates 21 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. On Side has over 300 emergency response vehicles, 700 experienced and certified staff members, and 7,000+ pieces of specialty equipment. Further information about the Company can be found at www.onside.ca Sonia MansonOn Side Restoration Services Ltd., Communications Manager(905) 474-3710, x5112 smanson@onside.ca

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May 05 2016

Industry Cooperation needed in response to Fort McMurray Wildfires

Vancouver, BC – On Side Restoration Services Ltd. is developing a plan to respond to the situation in Fort McMurray and the company would also like to assist with a larger mobilization of cross-industry personnel. Given the sheer scale of the Fort McMurray Wildfire event, and the pending need to get as many skilled resources on the ground as is possible, the community would strongly benefit by a cooperative approach to help bring in as many resources as possible. In reality, many companies in eastern and western Canada have been experiencing below normal claims levels. As a result, many companies may have been forced to reduce hours for experienced staff. Now with the Fort McMurray wildfires the dilemma facing these companies now is: do we send our already scarce resources north to help? Can we afford to give up these valuable and limited resources such as Management, Project Managers and Field staff? Although responding to Fort McMurray’s needs may mean increased revenue in the short-term, it could also mean falling behind with their home market needs. Failure to serve this core business could have long-term and lasting negative impact on the enterprise. For organizations that want to participate in the Fort McMurray response, but don’t currently have the capacity to release ‘teams’ of people, On Side Restoration is proposing to provide temporary employment for these company’s under-employed and available staff for work in Fort McMurray. There is potential for significant work with considerable overtime during the response effort. In return, On Side would offer compensation for referring or loaning these workers. Further, On Side would enter a non-solicitation agreement with your company where On Side would agree to not hire these employees after the Fort McMurray assignment was complete. On Side would also inform clients of the resource source to ensure the various restoration companies would receive recognition for their efforts in the response. With this arrangement, On Side would receive access to skilled field resources that support a broader coordinated industry response. Resources needed are field supervisors, carpenters, water technicians, contents and cleaning, as well as skilled restoration labour. The companies providing resources will be recognized for helping respond to this unprecedented disaster while still being able to retain their focus on their home market. Under-utilized or available resources can be fully utilized which can help staff retention, without risk of competitor recruitment. On Side Restoration sees this as a positive and plausible coordinated effort and the company asks for your input on how to make this program work. Interested companies or parties should contact Samantha Barton with On Side Restoration. CONTACT: Samantha Barton, On Side Restoration Services Ltd. sbarton@onside.ca or 888-663-6604

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May 26 2015

Crescent Beach Neighbourhood House Receives Facelift Complements of BCAA and On Side Restoration

Surrey, BC – In support of BCAA’s fourth annual Volunteer Day held on Tuesday, May 26th, On Side Restoration partnered with BCAA to lend a hand in beautifying the Alexandra Neighbourhood House in Crescent Beach, Surrey BC. 

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Dec 16 2014

St. John’s Branch is now registered for Asbestos Remediation Abatement in Newfoundland

St. John’s, NL – New skills and upgraded training are among the latest changes taking place at On Side Restoration’s St. John’s branch. Specialties now include asbestos handling to make emergency mitigation and rebuild requirements faster and easier for their clients and customers.

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LOCATIONS

Head Office 3157 Grandview Hwy Vancouver, BC, V5M 2E9 Tel: 604-293-1596 Fax: 604-293-2274 Toll Free: 1-888-663-6604
Abbotsford BC
604-850-2188
Barrie ON
705-712-0133
Bracebridge ON
705-645-7658
Calgary AB
403-291-2980
Duncan BC
250-701-9002
Durham ON
905-420-3817
Edmonton AB
780-497-7972
Grande Prairie AB
780-532-5883
Halifax NS
902-579-7397
Hamilton ON
905-357-2543
Kamloops BC
250-377-1240
Kelowna BC
250-491-8224
Kenora ON
807-467-3048
Kitchener ON
519-896-6700
Lethbridge AB
403-394-2980
London ON
519-652-1152
Medicine Hat AB
403-528-6470
Montréal QC
514-920-3434
Nanaimo BC
250-753-1088
Niagara ON
905-354-2951
Ottawa ON
613-831-3843
Peel Region ON
905-286-0302
Red Deer AB
403-340-8884
Squamish BC
604-892-0222
St. John's NL
709-579-9038
Surrey BC
604-501-0828
Thunder Bay ON
807-628-8111
Toronto ON
905-474-3710
Truro NS
902-895-8716
Vancouver BC
604-293-1596
Vernon BC
250-558-5302
Victoria BC
250-479-7075
Woodstock ON
519-533-6020