eClaim™ is On Side's revolutionary, custom developed, central management system.
eClaim™ tracks all aspects of a claim from first notice of loss straight through to guaranteeing the insured's satisfaction when the job is complete.
Externally, the system can be utilized to provide information to the home or business owner, adjuster, broker and/or property manager - all in "real time."
Internally, eClaim™ is the machine that keeps all of On Side's departments operating smoothly and efficiently. Along the way, any activity done to a claim is noted allowing for an accurate audit trail. This not only allows the real time information to be accessed but it also enables On Side to recognize potential issues, and apply solutions, proactively, while delivering quality restoration in the most timely manner possible.
Obtaining information on any claim around the clock has been an integral part of our ability to provide excellent customer service. If you would like information on your file please contact us.