On Side Restoration

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FAQ - Bid/Estimate Process

How long will it take to obtain quotes?

The time to complete the "bid" varies according to job size. In the case of smaller claims we can typically have trades view and quote on the work within 7-10 business days; however, there are cases where all trades are extremely busy and this may delay the process somewhat. When there are multiple contractors bidding it can take 3 working weeks or more for the adjuster to receive all quotes.

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How many quotes will the insurance company receive?

It is normal for the insurance company to request 2 separate contractors to quote on the repair work. In the case of larger jobs they may request 3 or more contractors to submit pricing to ensure that all costs are accounted for.

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How long will it take for a decision to be made?

All quotes from each contractor must be received prior to the adjuster being able to make a decision. Dependant on the size of the claim it typically takes 5-7 business days for an adjuster to make their decision after they have received all quotes. They will then notify you.

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Once the estimate is accepted and agreed upon, what is the next step?

The winning contractor will obtain a work authorization and begin ordering products. They will also contact you to arrange a schedule/timeline.

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On Side Restoration

17 Locations and Growing

Head Office
3157 Grandview Hwy
Vancouver, BC, V5M 2E9
Tel: 604-293-1596
Fax: 604-293-2274
Toll Free: 1-888-663-6604