On Side Restoration Services Ltd. will list all items that are damaged beyond restoration and supply this list to you and your adjuster. In certain special cases this may change; however, your adjuster will be able to let you know if this is the case. Once this is completed and approved we will ask for permission to dispose of the items. Prior to disposing of these items we will require you to sign an authorization form. Any perishable items, such as food items, are listed and disposed of immediately.

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This item will be crossed off the non-restorable list and returned to you. In the case of contamination of the item by a hazardous substance, we are required to explain the inherent dangers in keeping the item in question.

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On Side Restoration  stores all items in secure, dry, and heated storage facilities. Typically for short-term storage we will keep items within our warehouse. For longer term storage we will use only insured, heated, and secure facilities.

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Most certainly you have access to these items. We pack all of our storage centers to capacity to maximize space and minimize the floor footprint we need. Therefore, we ask that you give us plenty of notice to allow time to retrieve any items you require.

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On Side has in-house laundry facilities to process most items. We also have several dry-cleaning companies that we work with on a regular basis for overflow or specialty items.

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Please point these items out to your Project Manager or Contents Crew Chief to ensure they mark them as priority and return them to you as soon as possible.

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In the lower mainland, we have an in-house electronics processing center where local items are processed and cleaned using professionally accepted methods. In our other facilities, we work with manufacturers or approved repair companies to ensure that existing product warrantees are not affected where possible.

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In the lower mainland, we have an in-house art restoration and framing department where art work is restored. If items require extra attention, the art is sent to a local expert in the field. Our other facilities will exercise this same outsourcing on a regular basis.

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We ask that you remove such items prior to our crews attending to pack out the affected area. We will also ask you to sign a release form. If we do find any of these items they are returned to you as soon as possible.

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Please inform the Project Manager and crew chief immediately. We have 2 certified firearms handlers to deal with these situations but will ask that if possible, you remove them. DO NOT handle burned firearms.

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If damaged the appliances are cleaned, tested, and certified by a licensed appliance technician. If non-restorable, we will add them to the list of non-restorable items.

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The majority of our claims are handled by a professional moving service. For very small claims we have in-house staff specially trained to move items.

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Many area rugs are cleaned in-house in a specially designed area. Extremely sensitive and/or expensive rugs and overflow are sent to custom rug specialists for cleaning.

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All items being removed are listed on an Inventory Control Sheet. Digital photographs are also taken.

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Being a full service restoration contractor, On Side assists you with moving everything back into place. We pride ourselves in being able to return the majority of items back to their original positions without any assistance from you. There are certain cases where we will need your direction ensuring that everything is placed to your liking.

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