FAQ’s

Bid/Estimate Process Water/Flood Damage Issues Fire Damage Issues Belongings & Contents Handling/Treatment Repair...

Bid/Estimate Process

How long will it take to obtain quotes?

How many quotes will the insurance company receive?

How long will it take for a decision to be made?

Once the estimate is accepted and agreed upon, what is the next step?

Water/Flood Damage Issues

Do I have to leave the drying equipment running all the time?

Can I move the drying equipment around if I feel that it has dried the area already?

Should I be afraid of mould growing?

Fire Damage Issues

Will you replace charred structure?

Will you need to obtain a building permit?

Will the smell ever go away?

Belongings & Contents Handling/Treatment

What happens to the non-restorable items?

What if an item has been deemed non-restorable but I still want to keep it?

Where are my belongings and contents being stored?

Can I access the items that you have taken away for storage?

What happens to damaged laundry items?

What if I need some laundry items back right away?

What happens to my electronics that were damaged?

What will be done with my art work?

What do I do with jewelry, cash, collectables, or personal items?

What do I do if I have firearms in my home?

What happens to my appliances?

Who moves my furniture and contents?

What happens to my area rugs?

How do I know what items were removed from my home?

Will I have to unpack everything myself when you return my items?

Repair Process

How long will the repairs take?

Will there be changes to the schedule/timeline?

Can I make changes to your proposed scope of work or upgrade items?

What do I do if I want to do the work myself?

Concerns about repair.


LOCATIONS

Head Office 3157 Grandview Hwy Vancouver, BC, V5M 2E9 Tel: 604-293-1596 Fax: 604-293-2274 Toll Free: 1-888-663-6604
Abbotsford BC
604-850-2188
Barrie ON
705-712-0133
Calgary AB
403-291-2980
Dartmouth NS
902-579-7397
Duncan BC
250-701-9002
Durham BC
905-420-3817
Edmonton AB
780-497-7972
Grande Prairie AB
780-532-5883
Hamilton ON
226-792-7299
Kamloops BC
250-377-1240
Kelowna BC
250-491-8224
Kitchener ON
519-896-6700
Lethbridge AB
403-394-2980
London ON
519-652-1152
Medicine Hat AB
403-528-6470
Nanaimo BC
250-753-1088
Niagara ON
905-354-2951
Red Deer AB
403-340-8884
Squamish BC
604-892-0222
St. John's NL
709-579-9038
Surrey BC
604-501-0828
Toronto ON
905-474-3710
Truro NS
416-298-2891
Vancouver BC
604-293-1596
Vernon BC
250-558-5302
Victoria BC
250-479-7075
Woodstock ON
519-533-6020