FAQ’s

Bid/Estimate Process Water/Flood Damage Issues Fire Damage Issues Belongings & Contents Handling/Treatment Repair...

Bid/Estimate Process

How long will it take to obtain quotes?

How many quotes will the insurance company receive?

How long will it take for a decision to be made?

Once the estimate is accepted and agreed upon, what is the next step?

Water/Flood Damage Issues

Do I have to leave the drying equipment running all the time?

Can I move the drying equipment around if I feel that it has dried the area already?

Should I be afraid of mould growing?

Fire Damage Issues

Will you replace charred structure?

Will you need to obtain a building permit?

Will the smell ever go away?

Belongings & Contents Handling/Treatment

What happens to the non-restorable items?

What if an item has been deemed non-restorable but I still want to keep it?

Where are my belongings and contents being stored?

Can I access the items that you have taken away for storage?

What happens to damaged laundry items?

What if I need some laundry items back right away?

What happens to my electronics that were damaged?

What will be done with my art work?

What do I do with jewelry, cash, collectables, or personal items?

What do I do if I have firearms in my home?

What happens to my appliances?

Who moves my furniture and contents?

What happens to my area rugs?

How do I know what items were removed from my home?

Will I have to unpack everything myself when you return my items?

Repair Process

How long will the repairs take?

Will there be changes to the schedule/timeline?

Can I make changes to your proposed scope of work or upgrade items?

What do I do if I want to do the work myself?

Concerns about repair.


LOCATIONS

Head Office
3157 Grandview Hwy
Vancouver, BC, V5M 2E9
Tel: 604-293-1596
Fax: 604-293-2274
Toll Free: 1-888-663-6604

Calgary
AB

403-291-2980

Duncan
BC

250-701-9002

Edmonton
AB

780-497-7972

Grande Prairie
AB

780-532-5883

Kamloops
BC

250-377-1240

Kelowna
BC

250-491-8224

Kitchener
ON

519-896-6700

Lethbridge
AB

403-394-2980

London
ON

519-652-1152

Medicine Hat
AB

403-528-6470

Nanaimo
BC

250-753-1088

Red Deer
AB

403-340-8884

St. John's
NL

709-579-9038

Surrey
BC

604-501-0828

Toronto
ON

905-474-3710

Vancouver
BC

604-293-1596

Vernon
BC

250-558-5302

Victoria
BC

250-479-7075

Woodstock
ON

519-533-6020