Quality Assurance

On Side works very hard to ensure that clients have a positive experience. By offering various training...

Without proper procedures and protocols in place, we would not endure the reputation that we do, nor have the compassion necessary for success

On Side works very hard to ensure that clients have a positive experience. By offering various training courses coupled with teaching consistent process execution, we set our crews up for success.

To monitor this, we have a Client Services Quality Control Department located at our head office in Vancouver. File audits and field audits are conducted, results tabulated, and if necessary, action plans are put in place and tracked to allow for a positive outcome.

As an additional auditing measure, On Side contracts out to an independent third party company to conduct Customer Surveys on all of our closed jobs. These results are compiled and reviewed and staff are rewarded or if necessary, coached further.

Though On Side has skilled and qualified labour to manage any job, large or small, from time to time we require additional labour. We recognize the need to take a proactive approach to managing our relationships with our approved sub-trades and have established protocols on how they are to conduct themselves with Insureds, other sub-trades and On Side staff. All sub-trades used within On Side are registered with WCB and carry general liability insurance.

The processes, procedures, and quality programs summarized above assist On Side with success. Without such protocols in place we would not endure the reputation that we do, nor have the compassion necessary for success.


LOCATIONS

Head Office 3157 Grandview Hwy Vancouver, BC, V5M 2E9 Tel: 604-293-1596 Fax: 604-293-2274 Toll Free: 1-888-663-6604
Abbotsford BC
604-850-2188
Barrie ON
705-712-0133
Calgary AB
403-291-2980
Dartmouth NS
902-579-7397
Duncan BC
250-701-9002
Edmonton AB
780-497-7972
Grande Prairie AB
780-532-5883
Hamilton ON
226-792-7299
Kamloops BC
250-377-1240
Kelowna BC
250-491-8224
Kitchener ON
519-896-6700
Lethbridge AB
403-394-2980
London ON
519-652-1152
Medicine Hat AB
403-528-6470
Nanaimo BC
250-753-1088
Red Deer AB
403-340-8884
Squamish BC
604-892-0222
St. John's NL
709-579-9038
Surrey BC
604-501-0828
Toronto ON
905-474-3710
Vancouver BC
604-293-1596
Vernon BC
250-558-5302
Victoria BC
250-479-7075
Woodstock ON
519-533-6020