Quality Assurance

On Side works very hard to ensure that clients have a positive experience. By offering various training...

Without proper procedures and protocols in place, we would not endure the reputation that we do, nor have the compassion necessary for success

On Side works very hard to ensure that clients have a positive experience. By offering various training courses coupled with teaching consistent process execution, we set our crews up for success.

To monitor this, we have a Client Services Quality Control Department located at our head office in Vancouver. File audits and field audits are conducted, results tabulated, and if necessary, action plans are put in place and tracked to allow for a positive outcome.

As an additional auditing measure, On Side contracts out to an independent third party company to conduct Customer Surveys on all of our closed jobs. These results are compiled and reviewed and staff are rewarded or if necessary, coached further.

Though On Side has skilled and qualified labour to manage any job, large or small, from time to time we require additional labour. We recognize the need to take a proactive approach to managing our relationships with our approved sub-trades and have established protocols on how they are to conduct themselves with Insureds, other sub-trades and On Side staff. All sub-trades used within On Side are registered with WCB and carry general liability insurance.

The processes, procedures, and quality programs summarized above assist On Side with success. Without such protocols in place we would not endure the reputation that we do, nor have the compassion necessary for success.


LOCATIONS

Head Office
3157 Grandview Hwy
Vancouver, BC, V5M 2E9
Tel: 604-293-1596
Fax: 604-293-2274
Toll Free: 1-888-663-6604

Calgary
AB

403-291-2980

Duncan
BC

250-701-9002

Edmonton
AB

780-497-7972

Grande Prairie
AB

780-532-5883

Kamloops
BC

250-377-1240

Kelowna
BC

250-491-8224

Kitchener
ON

519-896-6700

Lethbridge
AB

403-394-2980

London
ON

519-652-1152

Medicine Hat
AB

403-528-6470

Nanaimo
BC

250-753-1088

Red Deer
AB

403-340-8884

St. John's
NL

709-579-9038

Surrey
BC

604-501-0828

Toronto
ON

905-474-3710

Vancouver
BC

604-293-1596

Vernon
BC

250-558-5302

Victoria
BC

250-479-7075

Woodstock
ON

519-533-6020