On Side Live
On Side Live is an offering exclusive to clients of On Side Restoration.
On Side Live is an offering exclusive to clients of On Side Restoration. It is comprised of two parts, both of which allow our clients to retrieve additional information and further understand what is going on with their loss.
The first part known as eClaim offers our business to business partners access via the web to any loss that they may be working on with us. From photos to day to day activity; everything can be viewed through this web based site.
The second piece of On Side Live involves our 24 hour Live Call Center. Our Live Call Center is professionally trained to assist the callers, whether they are our property loss clients or our business to business clients. A basic loss answer to emergency response deployment is completed by this Live group, all around the clock! A simple call into any of our offices allows the caller to obtain general information to detailed information on their file that they may have had to wait until the next day to retrieve.
Further, our Call Center can also act as an After Hours Call Service for business to business partners who want to offer immediate answers and emergency service for their clients, through live conversation.