Call Centre Agent – Night Shifts (Vancouver) – 4107

  • Vancouver, BC
  • Administration/Customer Support

On Side Restoration is seeking a Call Center Agent for night shifts to join our Vancouver team. The Call Centre Agent ensures all customer inquiries are answered to in a friendly and professional manner. Ensures quality and compliance with customer protocols, following On Side’s commitment to Excellent Customer Experience.

Our environment:
  • Is friendly, and we love to do company-wide fun things!
  • Is never boring…every day is something different!
  • We provide great learning opportunities to our employees!
We offer a competitive compensation and benefits package, which includes:
  • Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.
  • Opportunity for promotional opportunities and national career movement.
Responsibilities:
  • Assist our customers, by setting up their requests for restoration through Voice (Phone) and Email
  • Creating E-files for customers by taking the details of the property Damage and communicate them to the Branch Offices
  • Maintain effective and timely communications with all internal/external stakeholders to achieve project deliverables
  • Answering the phones courteously, with our Company Greeting and be the Brand ambassador of On Side
  • Efficiently handling Customer Emergencies for any water, flood, fire or mould damage and build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information to internal and external customers by using the right technology tools
  • Coordinate Site keys with the Vancouver field Staff
  • Servicing our Strata Client Emergency Calls and sending incident reports to the property managers
  • Handle or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Following communication procedures, guidelines and policies
Qualification and Requirements:
  • High School Diploma or equivalent
  • Relevant training courses/experience, with post-secondary education in a business discipline preferred
  • 2-3 year experience in a customer support role
  • Efficiency to work with various web based applications
  • Flexible to 40hr work week with shifts as per business requirements within a 24×7 environment
Skills and competences
  • Excellent communication skills, both oral and written (English). Additional language is an asset.
  • Excellent customer services skills
  • Exceptional phone etiquette
  • Technology Savvy as we work with wed based application.
  • Ability to multi task in a dynamic environment
  • Works well in a team environment
  • Ability to problem solve through root cause analysis and implementation of sustainable solutions
  • Strong problem solving/communication skills
  • Strong customer orientation
  • Self-motivated
  • Strong sense of urgency
  • Demonstrate corporate citizenship and social responsibility
  • Demonstrate support for innovation and organizational change
  • Ability to organize work
About On Side Restoration

On Side Restoration is one of Canada’s leading, privately-owned restoration companies with branches coast to coast from Victoria, BC to St. John’s, Newfoundland. Since 2018, On Side also operates in the province of Quebec. For the past 40 years the company has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour customizable emergency call centre. Experienced and certified crew operate On Side’s extensive fleet of emergency response vehicles and leverage their 10,000+ pieces of specialty equipment. Further information about On Side can be found at www.onside.ca

Applications

  • Québec
  • Administration/Customer Support

Adjoint(e) de Projets (Québec) – 4113

  • Québec
  • Administration/Customer Support

Project Assistant (Québec) – 4113

  • Québec
  • Leadership

Branch Manager – English / French (Québec) – 2342

  • Mississauga, ON
  • Leadership

Branch Manager (Mississauga) – 2382

  • Victoria, BC
  • Trades

Cabinet Maker / Finish Carpenter (Victoria) – 2302

  • Vancouver, BC
  • Administration/Customer Support

Call Centre Agent – English / French (Vancouver) – 4106

  • Vancouver, BC
  • Administration/Customer Support

Call Centre Agent (Vancouver) – 2309

  • Abbotsford, BC
  • Trades

Carpenter (Abbotsford) – 1017

  • Barrie, ON
  • Trades

Carpenter (Barrie) – 2376

  • Edmonton, AB
  • Trades

Carpenter (Edmonton) – 2209

  • Mississauga, ON
  • Trades

Carpenter (Mississauga) – 2385

  • Squamish, BC
  • Trades

Carpenter (Squamish) – 1025

  • Squamish, BC
  • Trades

Carpenter (Squamish) – 2184

  • Surrey, BC
  • Trades

Carpenter (Surrey) – 2139

  • Toronto, ON
  • Trades

Carpenter (Toronto) – 2263

  • Truro, NS
  • Trades

Carpenter (Truro) – 2267

  • Vancouver, BC
  • Trades

Carpenter (Vancouver) – 2131

  • Hamilton, ON
  • Trades

Carpenter / Drywaller (Hamilton) – 2348

  • Kitchener, ON
  • Trades

Carpenter / Drywaller (Kitchener) – 2136

  • Niagara Falls, ON
  • Trades

Carpenter / Drywaller (Niagara Falls) – 2347

  • Victoria, BC
  • Trades

Carpentry Labourer (Victoria) – 2221

  • Montreal, QC
  • Project Management

Chargé(e) de Projets / Project Manager (Montreal) – 4114

  • Vancouver, BC
  • Trades

Contents Technician – French / English (Vancouver) – 2341

  • Abbotsford, BC
  • Trades

Contents Technician (Abbotsford) – 1018

  • Edmonton, AB
  • Trades

Contents Technician (Edmonton) – 1007

  • Halifax, NS
  • Trades

Contents Technician (Halifax) – 2168

  • Red Deer, AB
  • Trades

Contents Technician (Red Deer) – 2220

  • Squamish, BC
  • Trades

Contents Technician (Squamish) – 2185

  • Surrey, BC
  • Trades

Contents Technician (Surrey) – 1030

  • Toronto, ON
  • Trades

Contents Technician (Toronto) – 1054

  • Truro, NS
  • Trades

Contents Technician (Truro) – 2268

  • Vancouver, BC
  • Trades

Contents Technician (Vancouver) – 1002

  • Victoria, BC
  • Trades

Contents Technician (Victoria) – 1097

  • Woodstock, ON
  • Trades

Contents Technician (Woodstock) – 2375

  • Kamloops, BC
  • Trades

Dispatcher (Kamloops) – 2387

  • Abbotsford, BC
  • Trades

Drywaller / Painter (Abbotsford) – 1019

  • Barrie, ON
  • Trades

Drywaller / Painter (Barrie) – 2376

  • Edmonton, AB
  • Trades

Drywaller / Painter (Edmonton) – 1008

  • Kenora, ON
  • Trades

Drywaller / Painter (Kenora) – 2395

  • Mississauga, ON
  • Trades

Drywaller / Painter (Mississauga) – 2384

  • Nanaimo, BC
  • Trades

Drywaller / Painter (Nanaimo) – 2219

  • Squamish, BC
  • Trades

Drywaller / Painter (Squamish) – 2186

  • Surrey, BC
  • Trades

Drywaller / Painter (Surrey) – 1033

  • Toronto, ON
  • Trades

Drywaller / Painter (Toronto) – 2262

  • Truro, NS
  • Trades

Drywaller / Painter (Truro) – 2266

  • Vancouver, BC
  • Trades

Drywaller / Painter (Vancouver) – 1036

  • Victoria, BC
  • Trades

Drywaller / Painter (Victoria) – 1047

  • Red Deer, AB
  • Trades

Drywaller / Taper / Painter (Red Deer) – 2153

  • Vancouver, BC
  • Trades

Experienced Movers (Vancouver) – 2282

  • Kenora, ON
  • Trades

Field Supervisor (Kenora) – 2390

  • Surrey, BC
  • Trades

Field Supervisor (Surrey) – 1031

  • Vancouver, BC
  • Trades

Field Supervisor (Vancouver) – 2349

  • Halifax, NS
  • Trades

Finishing Carpenter (Halifax) – 2169

  • Vancouver, BC
  • IT/Technical

Helpdesk Technician – English / French (Vancouver) – 4124

  • Vancouver, BC
  • IT/Technical

Helpdesk Technician (Vancouver) – 4123

  • Abbotsford, BC
  • Trades

Labourer (Abbotsford) – 1066

  • Barrie, ON
  • Trades

Labourer (Barrie) – 4118

  • Kamloops, BC
  • Trades

Labourer (Kamloops) – 2346

  • Kelowna, BC
  • Trades

Labourer (Kelowna) – 2227

  • Kitchener, ON
  • Trades

Labourer (Kitchener) – 2358

  • London, ON
  • Trades

Labourer (London) – 2143

  • Squamish, BC
  • Trades

Labourer (Squamish) – 2304

  • Toronto, ON
  • Trades

Labourer (Toronto) – 2264

  • Kitchener, ON
  • Trades

Lead, Contents Technician (Kitchener) – 2145

  • Montreal, QC
  • Trades

Menuisiers en Finition / Finishing Carpenters (Montréal) – 4104

  • Kenora, ON
  • Leadership

Operations Manager (Kenora) – 2391

  • Victoria, BC
  • Leadership

Operations Manager (Victoria) – 4121)

  • Kelowna, BC
  • Trades

Painter (Kelowna) – 2320

  • Vancouver, BC
  • Trades

Plumber (Vancouver) – 2398

  • Abbotsford, BC
  • Administration/Customer Support

Project Assistant (Abbotsford) – 2329

  • Duncan, BC
  • Administration/Customer Support

Project Assistant (Duncan) – 4122

  • Kenora, ON
  • Administration/Customer Support

Project Assistant (Kenora) – 2350

  • Surrey, BC
  • Administration/Customer Support

Project Assistant (Surrey) – 2328

  • Toronto, ON
  • Administration/Customer Support

Project Assistant (Toronto) – 2344

  • Abbotsford, BC
  • Project Management

Project Manager (Abbotsford) – 2197

  • Bridgewater, NS
  • Project Management

Project Manager (Bridgewater) – 4101

  • Edmonton, AB
  • Project Management

Project Manager (Edmonton) – 4112

  • Halifax, NS
  • Project Management

Project Manager (Halifax) – 2394

  • Kitchener, ON
  • Project Management

Project Manager (Kitchener) – 2366

  • Mississauga, ON
  • Project Management

Project Manager (Mississauga) – 2399

  • Niagara Falls, ON
  • Project Management

Project Manager (Niagara Falls) – 4100

  • Ottawa, ON
  • Project Management

Project Manager (Ottawa) – 2367

  • Squamish, BC
  • Project Management

Project Manager (Squamish) – 2280

  • Surrey, BC
  • Project Management

Project Manager (Surrey) – 2150

  • Toronto, ON
  • Project Management

Project Manager (Toronto) – 2215

  • Truro, NS
  • Project Management

Project Manager (Truro) – 4115

  • Red Deer, AB
  • Trades

Remediation / Asbestos Technician (Red Deer) – 1015

  • Edmonton, AB
  • Trades

Remediation Supervisor (Edmonton) – 2003

  • Mississauga, ON
  • Trades

Remediation Technician (Mississauga) – 2383

  • Vancouver, BC
  • Trades

Remediation Technician (Vancouver) – 1041

  • Vernon, BC
  • Trades

Remediation Technician (Vernon) – 2287

  • Victoria, BC
  • Trades

Remediation Technician (Victoria) – 1049

  • Abbotsford, BC
  • Trades

Water Damage Technician (Abbotsford) – 1020

  • Barrie, ON
  • Trades

Water Damage Technician (Barrie) – 4117

  • Calgary, AB
  • Trades

Water Damage Technician (Calgary) – 1065

  • Edmonton, AB
  • Trades

Water Damage Technician (Edmonton) – 1006

  • Halifax, NS
  • Trades

Water Damage Technician (Halifax) – 2167

  • Hamilton, ON
  • Trades

Water Damage Technician (Hamilton) – 2216

  • Hamilton, ON
  • Trades

Water Damage Technician (Hamilton) – 2299

  • Kenora, ON
  • Trades

Water Damage Technician (Kenora) – 2396

  • Kitchener, ON
  • Trades

Water Damage Technician (Kitchener) – 2134

  • London, ON
  • Trades

Water Damage Technician (London) – 2142

  • Nanaimo, BC
  • Trades

Water Damage Technician (Nanaimo) – 2312

  • Niagara Falls, ON
  • Trades

Water Damage Technician (Niagara Falls) – 2301

  • Red Deer, AB
  • Trades

Water Damage Technician (Red Deer) – 1016

  • Squamish, BC
  • Trades

Water Damage Technician (Squamish) – 2188

  • St. John’s, NF
  • Trades

Water Damage Technician (St. John’s) – 2306

  • Surrey, BC
  • Trades

Water Damage Technician (Surrey) – 1034

  • Thunder Bay, ON
  • Trades

Water Damage Technician (Thunder Bay) – 2389

  • Toronto, ON
  • Trades

Water Damage Technician (Toronto) – 2118

  • Truro, NS
  • Trades

Water Damage Technician (Truro) – 2265

  • Vancouver, BC
  • Trades

Water Damage Technician (Vancouver) – 1001

  • Vernon, BC
  • Trades

Water Damage Technician (Vernon) – 2286

  • Victoria, BC
  • Trades

Water Damage Technician (Victoria) – 2208

  • Vancouver, BC
  • Administration/Customer Support

Project Assistant (Vancouver) – 2368

  • Abbotsford, BC
  • Leadership

Branch Manager (Abbotsford) – 2333

  • Ottawa, ON
  • Trades

Carpenter (Ottawa) – 2355

  • Ottawa, ON
  • Trades

Contents Technician (Ottawa) – 2372

  • Woodstock, ON
  • Trades

Contents Technician (Woodstock) – 2375

  • Ottawa, ON
  • Trades

Drywaller/Painter (Ottawa) – 2354

  • Kelowna, BC
  • Trades

Finishing Carpenter (Kelowna) – 2249

  • Vancouver, BC
  • Leadership

Health Safety and Environment Leader (Vancouver) – 4116

  • Vancouver, BC
  • Administration/Customer Support

Invoicing Clerk (Vancouver) – 2247

  • Red Deer, AB
  • Project Management

Project Manager (Red Deer) – 2182

  • Western Canada
  • Project Management

Project Manager (Western Canada) – 2175

  • Woodstock, ON
  • Project Management

Project Manager (Woodstock) – 2374

  • Ottawa, ON
  • Trades

Remediation Technician (Ottawa) – 2353

  • Ottawa, ON
  • Trades

Water Damage Technician (Ottawa) – 2352

No Careers Found