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Quality Assurance Manager

  • Montreal, QC
  • Administration / Customer Support

On Side Restoration is looking for an experienced Quality Assurance Manager (QA Manager) to join our team in Quebec!

The QA Manager works with stakeholders to resolve escalated situations involving customers and clients. With customer service as a top priority, the QA Manager ensures customer feedback is acknowledged, documented, reported, and investigated. The QA Manager brings expertise in de-escalation through analysis, relationship building, collaborative problem-solving, and a combination of negotiation and mediation practices. The QA Manager builds excellent relationships building trust through excellent communication.

The QA Manager works in a cross-functional capacity working with various On Side departments from Safety, training, marketing and finance.

What you Bring to the Team

  • 3+ years’ experience in the restoration or construction (residential or commercial) industries
  • Exceptional organizational and communication skills
  • Fully bilingual in both French and English
  • Knowledge of current Québec building codes, as well as provincial health and safety guidelines
  • Tech savvy, MS Office Suite and learning new technology are no problem for you
  • Available to travel in province and nationally as needed
  • Discretion with highly confidential, personal, and sensitive information

What will set you apart

  • A positive attitude, superior communication, and exceptional interpersonal skills.
  • Experience in the disaster mitigation and restoration industry
  • Superior ability to work with clients and customers to deescalate
  • Sound organizational abilities and demonstrated experience juggling competing priorities.
  • Project Management, analytical and leadership skills.
  • Familiarity with Canadian provincial building codes, as well as understanding of health and safety guidelines.

Where You’ll Work

This role can be based out of Montreal or Quebec City.

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with, and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.

At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Who We Are

Major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,350 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

Applications

  • Nanaimo, BC
  • Trades

Project Supervisor

  • Duncan, BC
  • Trades

Project Supervisor

  • St. John’s, NF
  • Trades

Painter

  • Kamloops, BC
  • Trades

General Labourer

  • Hamilton, ON
  • Project Management

Project Manager – Hamilton

  • Duncan, BC
  • Trades

Drywaller

  • Calgary, AB
  • Administration / Customer Support

Project Administrator

  • Kelowna, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Nanaimo, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Asbestos Technician

  • Squamish, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Vancouver, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Calgary, AB
  • Trades

Water Damage Technician

  • Kelowna, BC
  • Trades

Water Damage Technician

  • Squamish, BC
  • Trades

Water Damage Technician

  • Victoria, BC
  • Trades

Water Damage Technician

  • Duncan, BC
  • Trades

Carpenter (GRT)

  • Nanaimo, BC
  • Trades

Carpenter (GRT)

  • Abbotsford, BC
  • Trades

General Labourer

  • Prince George, BC
  • Trades

Carpenter (GRT)

  • Abbotsford, BC
  • Trades

Carpenter (GRT)

  • Squamish, BC
  • Trades

Carpenter (GRT)

  • Surrey, BC
  • Trades

Carpenter (GRT)

  • Duncan, BC
  • Trades

General Labourer

  • Kelowna, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Carpenter (GRT)

  • Squamish, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Lead, Cleaner / Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Water Damage Technician

  • Victoria, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Lead Water Damage Technician

  • Edmonton, AB
  • Trades

Asbestos Technician

  • Edmonton, AB
  • Trades

Lead, Asbestos Technician

  • Winnipeg
  • Trades

Cleaner / Packer (Contents Technician)

  • Anywhere On Side has a branch
  • Administration / Customer Support

Administrative Assistant –  Vendor Management

  • Victoria, BC
  • Trades

Structural Drying Technician

  • Kitchener, ON
  • Trades

Carpenter (GRT)

  • Niagara Region, ON
  • Trades

Carpenter (GRT)

  • Ottawa, ON
  • Trades

Carpenter (GRT)

  • Hamilton, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Mississauga, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Mirabel
  • Trades

Water Damage Technician

  • Ottawa, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Toronto, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Toronto, ON
  • Health and Safety

Health and Safety Specialist (HSS)

  • Kelowna, BC
  • Trades

Painter

  • Woodstock, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Montreal, QC
  • Human Resources

Human Resources Business Partner/Generalist (Bilingual E/F)

  • Mississauga, ON
  • Project Management

Project Manager – Mississauga

  • Laval, QC
  • Human Resources

Human Resources Business Partner/Generalist (Bilingual E/F)

  • Niagara Region, ON
  • Project Management

Project Manager – Niagara Region

  • Quebec City, QC
  • Human Resources

Human Resources Business Partner/Generalist (Bilingual E/F)

  • Mississauga, ON
  • Trades

Asbestos Technician

  • Hamilton, ON
  • Trades

General Labourer

  • Anywhere On Side has a branch
  • Administration / Customer Support

Bilingual Agents – Contact Center (Night Shifts)

  • Remote
  • Administration / Customer Support

Bilingual Agents – Contact Center (Night Shifts)

  • Ottawa, ON
  • Trades

Water Damage Technician

  • Remote
  • Administration / Customer Support

Supervisor (Bilingual E/F) – Client Support Service

  • Toronto, ON
  • Trades

Water Damage Technician

  • Halifax, NS
  • Administration / Customer Support

Supervisor (Bilingual E/F) – Client Support Service

  • Ottawa, ON
  • Administration / Customer Support

Supervisor (Bilingual E/F) – Client Support Service

  • Nanaimo, BC
  • Project Management

Project Manager – Nanaimo

  • Winnipeg
  • Administration / Customer Support

Dispatcher 

  • Windsor, ON
  • Project Management

Project Manager – Windsor

  • Vancouver, BC
  • Trades

Carpenter (GRT)

  • Vancouver, BC
  • Trades

Drywaller

  • Vancouver, BC
  • Trades

General Labourer

  • Vancouver, BC
  • Trades

Lead, Asbestos Technician

  • Mississauga, ON
  • Leadership

Project Supervisor

  • Halifax, NS
  • Administration / Customer Support

Project Administrator

  • Barrie, ON
  • Project Management

Project Manager – Barrie

  • Vernon, BC
  • Trades

Drywaller

  • Kitchener, ON
  • Trades

Lead Water Damage Technician

  • Halifax, NS
  • Trades

Cleaner / Packer (Contents Technician)

  • Halifax, NS
  • Trades

General Labourer

  • Anywhere On Side has a branch
  • Administration / Customer Support

EClaim Help

  • Halifax, NS
  • Trades

Water Damage Technician

  • Kamloops, BC
  • Administration / Customer Support

Project Administrator

  • Halifax, NS
  • Trades

Carpenter (GRT)

  • Halifax, NS
  • Project Management

Project Manager – Halifax

  • Ottawa, ON
  • Project Management

Project Manager – Ottawa

  • Vernon, BC
  • Trades

Asbestos Technician

  • Edmonton, AB
  • Trades

Project Supervisor

  • Ottawa, ON
  • Health and Safety

Health and Safety Specialist (HSS)

  • Red Deer, AB
  • Trades

Water Damage Technician

  • Kenora, ON
  • Trades

General Labourer

  • Kenora, ON
  • Trades

Water Damage Technician

  • Kenora, ON
  • Trades

Carpenter (GRT)

  • Kamloops, BC
  • Trades

Drywaller

  • Winnipeg
  • Trades

Water Damage Technician

  • Lethbridge, AB
  • Trades

Painter

  • Kelowna, BC
  • Trades

Carpenter (GRT)

  • Red Deer, AB
  • Trades

General Labourer

  • Victoria, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Nanaimo, BC
  • Trades

Drywaller

  • Vancouver, BC
  • Trades

Warehouse

  • Vernon, BC
  • Trades

General Labourer

  • Nanaimo, BC
  • Trades

Painter

  • Vernon, BC
  • Trades

Carpenter (GRT)

  • London, ON
  • Trades

Water Damage Technician

  • Toronto, ON
  • Administration / Customer Support

Project Administrator – Toronto

  • Kelowna, BC
  • Trades

Drywaller

  • Victoria, BC
  • Project Management

Project Manager – Victoria

  • Lethbridge, AB
  • Trades

Drywaller

  • Thunder Bay, ON
  • Project Management

Project Manager – Thunder bay

  • St. John’s, NF
  • Project Management

Project Manager – St. John’s

  • Mississauga, ON
  • Trades

Lead, Cleaner / Packer (Contents Technician)

  • Mississauga, ON
  • Trades

Lead, Asbestos Technician

  • Prince George, BC
  • Trades

Drywaller

  • Victoria, BC
  • Trades

Drywaller

  • Kelowna, BC
  • Project Management

Project Manager – Kelowna

  • Kamloops, BC
  • Project Management

Project Manager – Kamloops

  • Medicine Hat, AB
  • Project Management

Project Manager – Medicine Hat

  • Calgary, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Kamloops, BC
  • Trades

Carpenter (GRT)

  • Kamloops, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Vancouver, BC
  • Administration / Customer Support

Project Administrator

No Careers Found