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Quality Assurance Manager

  • Western Canada
  • Leadership

 

On Side Restoration is looking for an experienced Quality Assurance Manager (QA Manager) to join our team!

The QA Manager works with stakeholders to resolve escalated situations involving customers and clients. With customer service as a top priority, the QA Manager ensures customer feedback is acknowledged, documented, reported, and investigated. The QA Manager brings expertise in de-escalation through analysis, relationship building, collaborative problem-solving, and a combination of negotiation and mediation practices. The QA Manager builds excellent relationships building trust through excellent communication.

The QA Manager works in a cross-functional capacity working with various On Side departments from Safety, training, marketing and finance.

What you Bring to the Team

  • 3+ years’ experience in the restoration or construction (residential or commercial) industries
  • Exceptional organizational and communication skills
  • Knowledge of current building codes, as well as provincial health and safety guidelines
  • Tech savvy, MS Office Suite and learning new technology are no problem for you
  • Available to travel in province and nationally as needed
  • Discretion with highly confidential, personal, and sensitive information

 

What will set you apart

  • A positive attitude, superior communication, and exceptional interpersonal skills.
  • Experience in the disaster mitigation and restoration industry
  • Superior ability to work with clients and customers to deescalate
  • Sound organizational abilities and demonstrated experience juggling competing priorities.
  • Project Management, analytical and leadership skills.
  • Familiarity with Canadian provincial building codes, as well as understanding of health and safety guidelines.

 

Where You’ll Work

This role is remote for Western Canada. We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

 

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with, and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.

 

At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

 

Who We Are

Major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

 

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,350 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

 

 

 

Applications

  • Nanaimo, BC
  • Trades

Project Supervisor

  • Thunder Bay, ON
  • Trades

General Labourer

  • St. John’s, NF
  • Trades

Painter

  • Truro, NS
  • Project Management

Project Manager

  • Kamloops, BC
  • Trades

General Labourer

  • Lethbridge, AB
  • Administration / Customer Support

Project Administrator

  • Hamilton, ON
  • Project Management

Project Manager – Hamilton

  • Calgary, AB
  • Trades

Water Damage Technician

  • Duncan, BC
  • Trades

Drywaller

  • Vancouver, BC
  • Trades

Water Damage Technician

  • Nanaimo, BC
  • Trades

Dispatcher

  • Medicine Hat, AB
  • Trades

Water Damage Technician

  • Kelowna, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Kitchener, ON
  • Trades

Carpenter (GRT)

  • Nanaimo, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Asbestos Technician

  • Squamish, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Calgary, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Vancouver, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Grande Prairie, AB
  • Trades

Carpenter (GRT)

  • Remote
  • Leadership

Bilingual Quality Assurance Manager – Restoration (Remote from Montréal or Québec City)

  • Kelowna, BC
  • Trades

Water Damage Technician

  • Squamish, BC
  • Trades

Water Damage Technician

  • Edmonton, AB
  • Administration / Customer Support

Project Administrator

  • Victoria, BC
  • Trades

Water Damage Technician

  • Woodstock, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Duncan, BC
  • Trades

Carpenter (GRT)

  • Prince George, BC
  • Trades

Carpenter (GRT)

  • Squamish, BC
  • Trades

Carpenter (GRT)

  • Surrey, BC
  • Trades

Carpenter (GRT)

  • Duncan, BC
  • Trades

General Labourer

  • Kelowna, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Carpenter (GRT)

  • Squamish, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Lead, Cleaner / Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Water Damage Technician

  • Victoria, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Lead Water Damage Technician

  • Edmonton, AB
  • Trades

Asbestos Technician

  • Edmonton, AB
  • Trades

Lead, Asbestos Technician

  • Victoria, BC
  • Trades

Structural Drying Technician

  • Kitchener, ON
  • Trades

Carpenter (GRT)

  • Niagara Region, ON
  • Trades

Carpenter (GRT)

  • Ottawa, ON
  • Trades

Carpenter (GRT)

  • Hamilton, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Mississauga, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Mirabel
  • Trades

Water Damage Technician

  • Ottawa, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Toronto, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Kelowna, BC
  • Trades

Painter

  • Mississauga, ON
  • Project Management

Project Manager – Mississauga

  • Niagara Region, ON
  • Project Management

Project Manager – Niagara Region

  • Mississauga, ON
  • Trades

Asbestos Technician

  • Hamilton, ON
  • Trades

General Labourer

  • Anywhere On Side has a branch
  • Administration / Customer Support

Bilingual Agents – Contact Center (Night Shifts)

  • Remote
  • Administration / Customer Support

Bilingual Agents – Contact Center (Night Shifts)

  • Ottawa, ON
  • Trades

Water Damage Technician

  • Toronto, ON
  • Trades

Water Damage Technician

  • Nanaimo, BC
  • Project Management

Project Manager – Nanaimo

  • Windsor, ON
  • Project Management

Project Manager – Windsor

  • Vancouver, BC
  • Trades

Carpenter (GRT)

  • Vancouver, BC
  • Trades

Drywaller

  • Vancouver, BC
  • Trades

General Labourer

  • Vancouver, BC
  • Trades

Lead, Asbestos Technician

  • Mississauga, ON
  • Leadership

Project Supervisor

  • Barrie, ON
  • Project Management

Project Manager – Barrie

  • Vernon, BC
  • Trades

Drywaller

  • Kitchener, ON
  • Trades

Lead Water Damage Technician

  • Anywhere On Side has a branch
  • Administration / Customer Support

EClaim Help

  • Halifax, NS
  • Trades

Carpenter (GRT)

  • Halifax, NS
  • Project Management

Project Manager – Halifax

  • Red Deer, AB
  • Trades

Drywaller

  • Ottawa, ON
  • Project Management

Project Manager – Ottawa

  • Vernon, BC
  • Trades

Asbestos Technician

  • Anywhere On Side has a branch
  • Administration / Customer Support

Payroll Administrator (Bilingual)

  • Winnipeg
  • Trades

Asbestos Technician

  • Winnipeg
  • Trades

Warehouse Supervisor

  • Winnipeg
  • Trades

Project Supervisor

  • Red Deer, AB
  • Trades

Water Damage Technician

  • Surrey, BC
  • Trades

Lead, Water Damage Technician

  • Kenora, ON
  • Trades

General Labourer

  • Kenora, ON
  • Trades

Water Damage Technician

  • Kenora, ON
  • Trades

Carpenter (GRT)

  • Victoria, BC
  • Trades

Carpenter (GRT)

  • Kamloops, BC
  • Trades

Drywaller

  • Ontario
  • Administration / Customer Support

Estimator – Ontario & Atlantic

  • Western Canada
  • Administration / Customer Support

Estimator

  • Winnipeg
  • Trades

Water Damage Technician

  • Lethbridge, AB
  • Trades

Painter

  • Kamloops, BC
  • Trades

Water Damage Technician

  • Western Canada
  • Human Resources

Human Resources Generalist, Western Region

  • Kelowna, BC
  • Trades

Carpenter (GRT)

  • Edmonton, AB
  • Trades

Carpet & Upholstery Technician

  • Montreal, QC
  • Administration / Customer Support

Quality Assurance Manager

  • Victoria, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Nanaimo, BC
  • Trades

Drywaller

  • London, ON
  • Trades

Water Damage Technician

  • Winnipeg
  • Trades

Cleaner / Packer (Contents Technician)

  • Winnipeg
  • Trades

General Labourer – Demolition

  • Red Deer, AB
  • Trades

Carpenter (GRT)

  • Vernon, BC
  • Trades

General Labourer

  • Prince George, BC
  • Trades

General Labourer

  • Prince George, BC
  • Trades

Painter

  • Prince George, BC
  • Trades

Drywaller

  • Nanaimo, BC
  • Trades

Painter

  • Vernon, BC
  • Trades

Carpenter (GRT)

  • Kamloops, BC
  • Trades

Asbestos Technician (formerly Remediation)

  • Vancouver, BC
  • Administration / Customer Support

Client Solutions Associate

  • Windsor, ON
  • Trades

Lead, Water Damage Technician

  • Vancouver, BC
  • Accounting

Invoicing Clerk 

  • Kelowna, BC
  • Trades

Drywaller

  • Victoria, BC
  • Project Management

Project Manager – Victoria

  • Lethbridge, AB
  • Trades

Drywaller

  • St. John’s, NF
  • Project Management

Project Manager – St. John’s

  • Mississauga, ON
  • Trades

Lead, Cleaner / Packer (Contents Technician)

  • Mississauga, ON
  • Trades

Lead, Asbestos Technician

  • Victoria, BC
  • Trades

Drywaller

  • Kamloops, BC
  • Project Management

Project Manager – Kamloops

  • Remote
  • Human Resources

HR Onboarding Coordinator (Bilingual E/F) – Remote

  • Hamilton, ON
  • Trades

Water Damage Technician

  • Vancouver, BC
  • Administration / Customer Support

Project Administrator III

  • Red Deer, AB
  • Trades

General Labourer

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