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Contact Center Coordinator (Bilingual)

  • Anywhere On Side has a branch
  • Administration / Customer Support

The Job 

On Side Restoration is looking for a Contact Center Coordinator (CCC) to join our amazing customer experience team! This position is remote (home based) from any location On Side has a branch location.  

 The mission of the customer experience team is to ensure all customer inquiries are answered in a timely, professional, and friendly manner. The CCC supports the Contact Center Agents by assisting the management team with training, coaching, managing, reporting, and measuring KPI’s. 

 

The Contact Center Coordinator is responsible for: 

  •  Handling calls and manage queues, in the capacity of subject matter expert 
  • Working with Contact Center Agents to foster a culture of continuous improvement 
  • Working to ensure escalations and complaints are dealt with immediately 
  • Training and coaching the customer experience team in the use of up-to-date technology 
  • Motivating and supporting the team in attaining KPI’s 
  • Maintaining strong communication lines with the team and throughout the organization 
  • Championing and maintaining strong customer service standards 

 

What you bring: 

  • Superior communication skills 
  • Expert customer service skills 
  • A knack for teamwork, flexibility to adapt to rapidly changing needs and requirements and the ability to get tasks done quickly and efficiently 
  • Strong organizational skills with the ability to manage multiple priorities and responsibilities, daily. 
  • Progressive coaching experience. 
  • Bilingual in English and French. 
  • Supervisory experience 
  • You genuinely like people and working with them to solve problems 

 

What’s in it for you? 

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance. 

We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. 

Get on our side! 

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!  

 

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,350 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!  

 

 

 

Applications

  • St. John’s, NF
  • Trades

Painter

  • Truro, NS
  • Project Management

Project Manager

  • Calgary, AB
  • Trades

Water Damage Technician

  • Duncan, BC
  • Trades

Drywaller

  • Kelowna, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Kitchener, ON
  • Trades

Carpenter (GRT)

  • Nanaimo, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Asbestos Technician

  • Calgary, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Vancouver, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Kelowna, BC
  • Trades

Water Damage Technician

  • Squamish, BC
  • Trades

Water Damage Technician

  • Victoria, BC
  • Trades

Water Damage Technician

  • Woodstock, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Duncan, BC
  • Trades

Carpenter (GRT)

  • Hamilton, ON
  • Project Management

Territory Manager

  • Anywhere On Side has a branch
  • Administration / Customer Support

Contact Center Agent – Night Shift (Bilingual)

  • Prince George, BC
  • Trades

Carpenter (GRT)

  • Squamish, BC
  • Trades

Carpenter (GRT)

  • Surrey, BC
  • Trades

Carpenter (GRT)

  • Western Canada
  • Human Resources

Payroll Administrator

  • Kelowna, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Carpenter (GRT)

  • Squamish, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Lead, Cleaner / Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Water Damage Technician

  • Victoria, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Lead Water Damage Technician

  • Edmonton, AB
  • Trades

Lead, Asbestos Technician

  • Halifax, NS
  • Trades

Cleaner / Packer (Contents Technician)

  • Vancouver, BC
  • Trades

Project Supervisor (Large Loss)

  • Red Deer, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Structural Drying Technician

  • Kingston, ON
  • Project Management

Project Manager

  • Kingston, ON
  • Leadership

Operations Manager

  • Niagara Region, ON
  • Trades

Carpenter (GRT)

  • Ottawa, ON
  • Trades

Carpenter (GRT)

  • Montreal East, QC
  • Project Management

Bilingual Project Administrator (Montreal-East)

  • Nanaimo, BC
  • Trades

Water Damage Technician

  • Hamilton, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Mississauga, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Project Supervisor

  • Edmonton, AB

Asbestos Technician (formerly Remediation)

  • Vancouver, BC
  • Trades

Project Supervisor (Large Loss)

  • Mirabel
  • Trades

Water Damage Technician

  • Ottawa, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Winnipeg
  • Trades

Carpenter (GRT)

  • Toronto, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Prince George, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Kelowna, BC
  • Trades

Painter

  • Western Canada
  • Leadership

Large Loss Advisor

  • Mississauga, ON
  • Project Management

Project Manager – Mississauga

  • Mississauga, ON
  • Trades

Asbestos Technician

  • Gatineau, QC
  • Leadership

Gestionnaire des opérations (Gatineau)

  • Montreal East, QC
  • Leadership

Gestionnaire des opérations (Montréal)

  • Ottawa, ON
  • Trades

Water Damage Technician

  • Medicine Hat, AB
  • Leadership

Project Supervisor

  • Mississauga, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Toronto, ON
  • Trades

Water Damage Technician

  • Anywhere On Side has a branch
  • Administration / Customer Support

Contact Center Agent 

  • Kamloops, BC
  • Trades

Carpenter (GRT)

  • Nanaimo, BC
  • Project Management

Project Manager – Nanaimo

  • Vernon, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Vernon, BC
  • Trades

Water Damage Technician

  • Kingston, ON
  • Administration / Customer Support

Project Administrator

  • Windsor, ON
  • Project Management

Project Manager – Windsor

  • Vancouver, BC
  • Trades

Carpenter (GRT)

  • Vancouver, BC
  • Trades

Drywaller

  • Medicine Hat, AB
  • Trades

Water Damage Technician

  • Vancouver, BC
  • Trades

Lead, Asbestos Technician

  • Medicine Hat, AB
  • Trades

Carpenter (GRT)

  • Mississauga, ON
  • Leadership

Project Supervisor

  • Western Canada
  • Leadership

Team Leader, Contact Center

  • Laval, QC
  • Métiers

Cleaner/Packer/Mover – Contents Techincian (Laval)

  • Vernon, BC
  • Trades

Drywaller

  • Grande Prairie, AB
  • Project Management

Project Manager

  • Red Deer, AB
  • Administration / Customer Support

Project Administrator

  • Kitchener, ON
  • Trades

Lead Water Damage Technician

  • Halifax, NS
  • Trades

General Labourer

  • Prince George, BC
  • Project Management

Branch Manager

  • Halifax, NS
  • Trades

Carpenter (GRT)

  • Halifax, NS
  • Project Management

Project Manager – Halifax

  • Nanaimo, BC
  • Trades

Carpenter (GRT)

  • Calgary, AB
  • Trades

Carpenter (GRT)

  • Red Deer, AB
  • Trades

Drywaller

  • Medicine Hat, AB
  • Trades

Drywaller

  • Ottawa, ON
  • Project Management

Project Manager – Ottawa

  • Medicine Hat, AB
  • Project Management

Branch Manager

  • Vernon, BC
  • Trades

Asbestos Technician

  • Winnipeg
  • Trades

Warehouse Supervisor

  • Winnipeg
  • Trades

Project Supervisor

  • Red Deer, AB
  • Trades

Water Damage Technician

  • Surrey, BC
  • Trades

Lead, Water Damage Technician

  • Kenora, ON
  • Trades

General Labourer

  • Kenora, ON
  • Trades

Water Damage Technician

  • Kenora, ON
  • Trades

Carpenter (GRT)

  • Victoria, BC
  • Trades

Carpenter (GRT)

  • Kamloops, BC
  • Trades

Drywaller

  • Winnipeg
  • Trades

Water Damage Technician

  • Western Canada
  • Leadership

Quality Assurance Manager

  • Kamloops, BC
  • Trades

Water Damage Technician

  • Edmonton, AB
  • Trades

Carpet & Upholstery Technician

  • Montreal, QC
  • Administration / Customer Support

Quality Assurance Manager

  • Nanaimo, BC
  • Trades

Drywaller

  • London, ON
  • Trades

Water Damage Technician

  • Winnipeg
  • Trades

General Labourer – Demolition

  • Red Deer, AB
  • Trades

Carpenter (GRT)

  • Vernon, BC
  • Trades

General Labourer

  • Vernon, BC
  • Trades

Carpenter (GRT)

  • Kamloops, BC
  • Trades

Asbestos Technician (formerly Remediation)

  • Kelowna, BC
  • Trades

Drywaller

  • Victoria, BC
  • Project Management

Project Manager – Victoria

  • St. John’s, NF
  • Project Management

Project Manager – St. John’s

  • Mississauga, ON
  • Trades

Lead, Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Drywaller

  • Hamilton, ON
  • Trades

Water Damage Technician

No Careers Found