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Contact Center Agent 

  • Anywhere On Side has a branch
  • Administration / Customer Support

 

On Side Restoration is looking for Contact Center Agents (CCA’s) to join our amazing customer experience team! This position is remote (home based) from any location that On Side has a branch location in.  

 The prime mission of the customer experience team is to ensure all customer inquiries are answered in a timely, professional and friendly manner. CCA’s ensure positive experiences by offering quality communication and following On Side’s service level agreements.  

 

Contact Center Agent’s are responsible for: 

  •  Assist our customers, by setting up their requests for restoration through Voice (Phone) and Email 
  • Creating E-files for customers by taking the details of the property Damage and communicate them to the Branch Offices 
  • Maintain effective and timely communications with all internal/external stakeholders to achieve project conditions 
  • Efficiently handling Customer Emergencies for any water, flood, fire or mold damage and build sustainable relationships of trust through open and interactive communication 
  • Provide accurate, valid and complete information to internal and external customers by using the right technology tools 
  • Servicing our Strata Client Emergency Calls and coordinating with project manager for emergency dispatch. 
  • Handling or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 

 

What you bring: 

  •  3-4 years providing exceptional customer service  
  • Tech-saavy, there isn’t a computer program that you couldn’t figure out how to use 
  • You genuinely like people and working with them to solve problems 
  • Flexibility to work changing schedules as assigned per business requirements 

 

What’s in it for you? 

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance. 

We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. 

Get on our side! 

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!  

 We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,350 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!  

 

 

 

Applications

  • St. John’s, NF
  • Trades

Painter

  • Truro, NS
  • Project Management

Project Manager

  • Calgary, AB
  • Trades

Water Damage Technician

  • Duncan, BC
  • Trades

Drywaller

  • Kelowna, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Kitchener, ON
  • Trades

Carpenter (GRT)

  • Nanaimo, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Asbestos Technician

  • Calgary, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Vancouver, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Kelowna, BC
  • Trades

Water Damage Technician

  • Squamish, BC
  • Trades

Water Damage Technician

  • Victoria, BC
  • Trades

Water Damage Technician

  • Woodstock, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Duncan, BC
  • Trades

Carpenter (GRT)

  • Hamilton, ON
  • Project Management

Territory Manager

  • Anywhere On Side has a branch
  • Administration / Customer Support

Contact Center Agent – Night Shift (Bilingual)

  • Prince George, BC
  • Trades

Carpenter (GRT)

  • Squamish, BC
  • Trades

Carpenter (GRT)

  • Surrey, BC
  • Trades

Carpenter (GRT)

  • Western Canada
  • Human Resources

Payroll Administrator

  • Kelowna, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Carpenter (GRT)

  • Squamish, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Lead, Cleaner / Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Water Damage Technician

  • Victoria, BC
  • Trades

General Labourer

  • Edmonton, AB
  • Trades

Lead Water Damage Technician

  • Edmonton, AB
  • Trades

Lead, Asbestos Technician

  • Halifax, NS
  • Trades

Cleaner / Packer (Contents Technician)

  • Vancouver, BC
  • Trades

Project Supervisor (Large Loss)

  • Anywhere On Side has a branch
  • Administration / Customer Support

Contact Center Coordinator (Bilingual)

  • Red Deer, AB
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Structural Drying Technician

  • Kingston, ON
  • Project Management

Project Manager

  • Kingston, ON
  • Leadership

Operations Manager

  • Niagara Region, ON
  • Trades

Carpenter (GRT)

  • Ottawa, ON
  • Trades

Carpenter (GRT)

  • Montreal East, QC
  • Project Management

Bilingual Project Administrator (Montreal-East)

  • Nanaimo, BC
  • Trades

Water Damage Technician

  • Hamilton, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Mississauga, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Project Supervisor

  • Edmonton, AB

Asbestos Technician (formerly Remediation)

  • Vancouver, BC
  • Trades

Project Supervisor (Large Loss)

  • Mirabel
  • Trades

Water Damage Technician

  • Ottawa, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Winnipeg
  • Trades

Carpenter (GRT)

  • Toronto, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Prince George, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Kelowna, BC
  • Trades

Painter

  • Western Canada
  • Leadership

Large Loss Advisor

  • Mississauga, ON
  • Project Management

Project Manager – Mississauga

  • Mississauga, ON
  • Trades

Asbestos Technician

  • Gatineau, QC
  • Leadership

Gestionnaire des opérations (Gatineau)

  • Montreal East, QC
  • Leadership

Gestionnaire des opérations (Montréal)

  • Ottawa, ON
  • Trades

Water Damage Technician

  • Medicine Hat, AB
  • Leadership

Project Supervisor

  • Mississauga, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Toronto, ON
  • Trades

Water Damage Technician

  • Kamloops, BC
  • Trades

Carpenter (GRT)

  • Nanaimo, BC
  • Project Management

Project Manager – Nanaimo

  • Vernon, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Vernon, BC
  • Trades

Water Damage Technician

  • Kingston, ON
  • Administration / Customer Support

Project Administrator

  • Windsor, ON
  • Project Management

Project Manager – Windsor

  • Vancouver, BC
  • Trades

Carpenter (GRT)

  • Vancouver, BC
  • Trades

Drywaller

  • Medicine Hat, AB
  • Trades

Water Damage Technician

  • Vancouver, BC
  • Trades

Lead, Asbestos Technician

  • Medicine Hat, AB
  • Trades

Carpenter (GRT)

  • Mississauga, ON
  • Leadership

Project Supervisor

  • Western Canada
  • Leadership

Team Leader, Contact Center

  • Laval, QC
  • Métiers

Cleaner/Packer/Mover – Contents Techincian (Laval)

  • Vernon, BC
  • Trades

Drywaller

  • Grande Prairie, AB
  • Project Management

Project Manager

  • Red Deer, AB
  • Administration / Customer Support

Project Administrator

  • Kitchener, ON
  • Trades

Lead Water Damage Technician

  • Halifax, NS
  • Trades

General Labourer

  • Prince George, BC
  • Project Management

Branch Manager

  • Halifax, NS
  • Trades

Carpenter (GRT)

  • Halifax, NS
  • Project Management

Project Manager – Halifax

  • Nanaimo, BC
  • Trades

Carpenter (GRT)

  • Calgary, AB
  • Trades

Carpenter (GRT)

  • Red Deer, AB
  • Trades

Drywaller

  • Medicine Hat, AB
  • Trades

Drywaller

  • Ottawa, ON
  • Project Management

Project Manager – Ottawa

  • Medicine Hat, AB
  • Project Management

Branch Manager

  • Vernon, BC
  • Trades

Asbestos Technician

  • Winnipeg
  • Trades

Warehouse Supervisor

  • Winnipeg
  • Trades

Project Supervisor

  • Red Deer, AB
  • Trades

Water Damage Technician

  • Surrey, BC
  • Trades

Lead, Water Damage Technician

  • Kenora, ON
  • Trades

General Labourer

  • Kenora, ON
  • Trades

Water Damage Technician

  • Kenora, ON
  • Trades

Carpenter (GRT)

  • Victoria, BC
  • Trades

Carpenter (GRT)

  • Kamloops, BC
  • Trades

Drywaller

  • Winnipeg
  • Trades

Water Damage Technician

  • Western Canada
  • Leadership

Quality Assurance Manager

  • Kamloops, BC
  • Trades

Water Damage Technician

  • Edmonton, AB
  • Trades

Carpet & Upholstery Technician

  • Montreal, QC
  • Administration / Customer Support

Quality Assurance Manager

  • Nanaimo, BC
  • Trades

Drywaller

  • London, ON
  • Trades

Water Damage Technician

  • Winnipeg
  • Trades

General Labourer – Demolition

  • Red Deer, AB
  • Trades

Carpenter (GRT)

  • Vernon, BC
  • Trades

General Labourer

  • Vernon, BC
  • Trades

Carpenter (GRT)

  • Kamloops, BC
  • Trades

Asbestos Technician (formerly Remediation)

  • Kelowna, BC
  • Trades

Drywaller

  • Victoria, BC
  • Project Management

Project Manager – Victoria

  • St. John’s, NF
  • Project Management

Project Manager – St. John’s

  • Mississauga, ON
  • Trades

Lead, Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Trades

Drywaller

  • Hamilton, ON
  • Trades

Water Damage Technician

No Careers Found