Call Center Agent (Vancouver) – 2309

  • Vancouver, BC
  • Administration / Customer Support

Job Description

On Side Restoration is seeking a Call Center Agent (Full-Time) to join our Vancouver team. You will be working to ensure all customer inquiries are answered to in a friendly and professional manner. Ensures quality and compliance with customer protocols and service level agreements in relation to On Side’s commitment to Excellent Customer Experience.

Our environment:

  • Is friendly, and we love to do company-wide fun things!
  • Is never boring…every day is something different!
  • We provide great learning opportunities to our employees!

We offer a competitive compensation and benefits package, which includes:

  • Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.
  • Opportunity for promotional opportunities and national career movement.

Responsibilities:

  • You’ll be working with our customers, by setting up their requests for restoration through Voice (Phone) and Email.
  • Creating E-files for customers by taking the details of the property Damage and communicating them to the Branch Offices.
  • Maintain effective and timely communications with all internal/external stakeholders to achieve project deliverables.
  • Answering the phones courteously, with our Company Greeting and be the Brand ambassador of On Side.
  • Efficiently handling Customer Emergencies for any water, flood, fire or mould damage and build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information to internal and external customers by using the right technology tools.
  • Coordinating Site keys with the Vancouver field Staff.
  • Servicing our Strata Client Emergency Calls and sending incident reports to the property managers.
  • Handle or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

Qualification and Requirements:

  • High School Diploma or equivalent
  • Relevant training courses/experience, with post-secondary education in a business discipline preferred.
  • 2-3 year experience in a customer support role.
  • Efficiency to work with various web based applications.
  • Flexible to 40hr work week with shifts as per business requirements within a 24×7 environment

Skills and competences

  • Excellent communication skills, both oral and written (English). Additional language is an asset.
  • Excellent customer services skills
  • Exceptional phone etiquette
  • Technology Savvy as we work with wed based application.
  • Ability to multi task in a dynamic environment
  • Works well in a team environment
  • Ability to problem solve through root cause analysis and implementation of sustainable solutions
  • Strong problem solving/communication skills
  • Strong customer orientation
  • Self-motivated
  • Strong sense of urgency
  • Demonstrate corporate citizenship and social responsibility
  • Demonstrate support for innovation and organizational change
  • Ability to organize work

About On Side Restoration

On Side Restoration is one of Canada’s leading restoration companies. We respond 24/7 to emergencies affecting residential and commercial properties. We differentiate ourselves through our people and our commitment to excellent customer service, and through industry leading proprietary software. Since 1979, we have expanded to 21 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. We have a Team of over 700+ experienced and certified staff members, with over 300 emergency response vehicles, and 5,000+ pieces of specialty equipment. Further information about On Side can be found at www.onside.ca

If this is you and you want to be part of this great team, we definitely want to hear from you!

We thank all applicants for their interest; however, only short-listed candidates will be contacted.

Applications

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Operations Manager (Sudbury) – 6017

Project Assistant (Sudbury) – 6018

Project Manager (Sudbury) – 6019

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Water Damage Technician (Halifax) – 5013

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Contents Technician Lead (Halifax) – 5014

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Contents Technical Specialist (Halifax) – 5015

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Labourer (Kelowna) – 5016

Drywall/Painter (Sudbury) – 6024

Labourer (Sudbury) – 6025

Project Assistant (Hamilton) – 6026

Invoicing Clerk (6027)

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Menuisier / Carpenter (Gatineau) – 6031

Water Damage Technician (Gatineau) -6030

Labourer (Gatienau) – 6032

Drywaller (Kamloops) – 6033

Dispatcher (Kamloops) – 6034

Project Assistant (Kitchener) – 6035

Labourer (Kamloops) – 5024

Flood Water Damaged Technician (Kamloops) – 5023

Water Damage Technician (Red Deer) – 5027

Branch Manager (Halifax) – 5029

Water Damage Technician (Barrie) – 5030

Contents Technician (Toronto) – 5031

Water Damage Technician (Toronto) – 5032

Flood Technician (Victoria) – 5035

Carpenter (Victoria) – 5036

Project Assistant (Gatineau) – 5037

Carpenter (Gatineau) – 5039

Labourer (Victoria) – 5040

Field Supervisor (Halifax) – 4173

Contents Technician (Victoria) – 5041

Drywaller / Painter (Nanaimo) – 5042

Client Support Services (CSS) (Vancouver) – 5043

Contents Technician (Red Deer) – 5048

Carpenter (Kenora) – 5001

Contents Technician (Kelowna) – 5050

Flood Technician (Kelowna) – 5051

Drywaller / Painter (Victoria) – 5052

Finishing Carpenter (Victoria) – 5053

Project Assistant – Bilingual (Montreal West) – 5056

Labourer (Red Deer) – 5057

Water Damage Technician (Medicine Hat) – 5060

Carpenter (Medicine Hat) – 5061

Cabinet Maker (Vancouver) – 5063

Project Manager (Montreal East) – 5068

Contents Technical Specialist (Victoria) – 5069

Painter (Victoria) – 5070

Project Assistant (Prince George) – 5076

Carpenter (Barrie) – 5077

General Labour (Mississauga) – 5078

General Labour (Toronto) – 5079

Drywaller (Vernon) – 5083

Remediation Technician (Medicine Hat) – 4193

Flood Technician (Vernon) – 5085

Carpenter (Vancouver) – 5086

Drywaller / Painter (Vancouver) – 5087

Project Assistant (Montreal East) – 5094

Project Manager (Calgary) – 5095

Water Damage Technician (Surrey) – 5096

Carpenter (Red Deer) – 5097

Project Assistant (Kenora) – 6000

General Labourer (Squamish) – 6001

Labourer (Prince George) – 6002

Contents Technician (Prince George) – 6003

Drywaller/Painter (Prince George) – 6004

Finishing Carpenter (Prince George) – 6005

Contents Technician (Calgary) – 6008

Project Assistant (Nanaimo) – 6010

Project Supervisor (Prince George) – 6012

Branch Manager (Niagara Falls) – 6013

Branch Manager (London) – 6014

Call Centre Agent – Night Shift (Part or Full Time) (Vancouver) – 4107

Contents Technician (Kamloops) – 5011

Water Damage Technician (Niagara Falls) – 6015

Carpenter (St. John’s) – 4146

Project Assistant (Québec) – 4113

Finishing Carpenters (Montreal) – 4104

Carpenter (Thunder Bay) – 4137

Branch Manager (Mississauga) – 2382

Carpenter (Edmonton) – 2209

Carpenter (Mississauga) – 2385

Carpenter (Truro) – 2267

Carpenter / Drywaller (Kitchener) – 4165

Contents Technician (Vancouver) – 2341

Contents Technician (Edmonton) – 1007

Contents Technician (Halifax) – 4070

Contents Technician (Squamish) – 2185

Contents Technician (Truro) – 2268

Drywaller / Painter (Edmonton) – 1008

Drywaller / Painter (Mississauga) – 2384

Drywaller / Painter (Truro) – 2266

Finishing Carpenter (Halifax) – 4171

Labourer (London) – 2143

Labourer (Squamish) – 2304

Painter (Kelowna) – 2320

Project Manager (Edmonton) – 4112

Project Manager (Halifax) – 4172

Project Manager (Kitchener) – 4167

Project Manager (Truro) – 4115

Remediation Supervisor (Edmonton) – 2003

Remediation Technician (Mississauga) – 2383

Remediation Technician (Vernon) – 2287

Remediation Technician (Victoria) – 1049

Water Damage Technician (Abbotsford) – 1020

Water Damage Technician (Calgary) – 1065

Water Damage Technician (Edmonton) – 1006

Water Damage Technician (London) – 2142

Water Damage Technician (Niagara Falls) – 4157

Water Damage Technician (Squamish) – 2188

Water Damage Technician (St. John’s) – 2306

Water Damage Technician (Truro) – 2265

Water Damage Technician (Vernon) – 2286

Carpenter (Ottawa) – 2355

Contents Technician (Ottawa) – 2372

Contents Technician (Woodstock) – 2375

Drywaller / Painter (Ottawa) – 2354

Finishing Carpenter (Kelowna) – 2249

Project Manager (Red Deer) – 2182

Project Manager (Western Canada) – 2175

Water Damage Technician (Ottawa) – 2352

No Careers Found