Call Center Agent (Part/Full-Time) – 2308

  • Vancouver, BC

On Side Restoration is seeking a bilingual (English and French) Call Center Agent (Part/Full-Time) to join our Vancouver team. You will be working in our Call Centre to ensure all customer inquiries are answered to in a friendly and professional manner. Ensures quality and compliance with customer protocols and service level agreements in relation to On Side’s commitment to Excellent Customer Experience.

Our environment:

  • Is friendly, and we love to do company-wide fun things!
  • Is never boring…every day is something different!
  • We provide great learning opportunities to our employees!

We offer a competitive compensation and benefits package, which includes:

  • Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.
  • Opportunity for promotional opportunities and national career movement.

Responsibilities:

  • Assist our customers, by setting up their requests for restoration through Voice (Phone) and Email
  • Creating E-files for customers by taking the details of the property Damage and communicate them to the Branch Offices
  • Maintain effective and timely communications with all internal/external stakeholders to achieve project deliverables
  • Answering the phones courteously, with our Company Greeting and be the Brand ambassador of On Side
  • Efficiently handling Customer Emergencies for any water, flood, fire or mould damage and build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information to internal and external customers by using the right technology tools
  • Coordinate Site keys with the Vancouver field Staff
  • Servicing our Strata Client Emergency Calls and sending incident reports to the property managers
  • Handle or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Following communication procedures, guidelines and policies

Qualification and Requirements:

  • High School Diploma or equivalent
  • Relevant training courses/experience, with post-secondary education in a business discipline preferred.
  • 2-3 year experience in a customer support role.
  • Efficiency to work with various web based applications.
  • Flexible to 40hr work week with shifts as per business requirements within a 24×7 environment

Skills and competences

  • Excellent communication skills in both French and English.
  • Excellent customer services skills
  • Exceptional phone etiquette
  • Technology Savvy as we work with wed based application.
  • Ability to multi task in a dynamic environment
  • Works well in a team environment
  • Ability to problem solve through root cause analysis and implementation of sustainable solutions
  • Strong problem solving/communication skills
  • Strong customer orientation
  • Self-motivated
  • Strong sense of urgency
  • Demonstrate corporate citizenship and social responsibility
  • Demonstrate support for innovation and organizational change
  • Ability to organize work

About On Side Restoration

On Side Restoration is one of Canada’s leading restoration companies. We respond 24/7 to emergencies affecting residential and commercial properties. We differentiate ourselves through our people and our commitment to excellent customer service, and through industry leading proprietary software. Since 1979, we have expanded to 21 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. We have a Team of over 700+ experienced and certified staff members, with over 300 emergency response vehicles, and 5,000+ pieces of specialty equipment. Further information about On Side can be found at www.onside.ca

If this is you and you want to be part of this great team, we definitely want to hear from you!

We thank all applicants for their interest; however, only short-listed candidates will be contacted.

Applications

Project Manager (5005)

Project Manager (5006)

Carpenter (5002)

Water Damage Technician (5013)

Contents Technician Lead (5014)

Contents Technical Specialist (5015)

Labourer (5016)

Remediation Technician (5017)

Water Damage Technician (5018)

Call Centre Agent – Part-Time (4144)

Project Assistant (5019)

Carpenter (5020)

Project Assistant (5021)

Branch Manager (5022)

Labourer (5024)

Flood Water Damaged Technician (5023)

Operations Manager (5025)

Remediation Lab Analyst Part-Time (Vancouver) – 4145

Bilingual Client Support Services

Project Assistant – Bilingual (4155)

Lead, Contents Technician (4168)

Field Supervisor (4173)

Carpenter (4175)

Project Assistant/ Adjoint(e) de Projets (4179)

Project Assistant (4182)

Bilingual Call Center Agent (Part & Full Time) – 2308

Remediation Technician (4193)

Water Damage Technician (4192)

Field Supervisor (4199)

Project Manager (4194)

Call Center Agent (2309)

Project Assistant (4187)

Contents Technician (5011)

Project Assistant (5006-PA)

Carpenter (St. John’s) – 4146

Bilingual Invoicing Clerk (Montreal East) – 4142

Invoicing Clerk (Montreal East) – 4142

Bilingual Internal Estimator (Montréal East) – 4141

  • Vernon, British Columbia
  • Trades

Drywaller (Vernon) – 4140

Project Assistant (Québec) – 4113

Finishing Carpenters (Montreal) – 4104

Project Manager (Montreal) – 4114

Branch Manager (Quebec) – 2342

Branch Manager – English / French (Quebec) – 2342

Invoicing Clerk (Greater Toronto Area) – 4134

Project Manager (Thunder Bay) – 4135

Carpenter (Thunder Bay) – 4137

Branch Manager (Mississauga) – 2382

Carpenter (Abbotsford) – 1017

Carpenter (Edmonton) – 2209

Carpenter (Mississauga) – 2385

Carpenter (Squamish) – 1025

Carpenter (Squamish) – 2184

Carpenter (Surrey) – 2139

Carpenter (Toronto) – 2263

Carpenter (Truro) – 2267

Carpenter (Vancouver) – 2131

Carpenter / Drywaller (Hamilton) – 2348

Carpenter / Drywaller (4165)

Contents Technician – French / English (Vancouver) – 2341

Contents Technician (Abbotsford) – 1018

Contents Technician (Edmonton) – 1007

Contents Technician (4170)

Contents Technician (Squamish) – 2185

Contents Technician (Truro) – 2268

Contents Technician (Vancouver) – 1002

Drywaller / Painter (Abbotsford) – 1019

Drywaller / Painter (Edmonton) – 1008

Drywaller / Painter (Mississauga) – 2384

Drywaller / Painter (Nanaimo) – 2219

Drywaller / Painter (Squamish) – 2186

Drywaller / Painter (Surrey) – 1033

Drywaller / Painter (Toronto) – 2262

Drywaller / Painter (Truro) – 2266

Drywaller / Painter (Vancouver) – 1036

Experienced Movers (Vancouver) – 2282

Field Supervisor (Vancouver) – 2349

Finishing Carpenter (4171)

Labourer (Abbotsford) – 1066

Labourer (4166)

Labourer (London) – 2143

Labourer (Squamish) – 2304

Labourer (Toronto) – 2264

Lead, Contents Technician (Kitchener) – 2145

Painter (Kelowna) – 2320

Plumber (Vancouver) – 2398

Project Manager (Bridgewater) – 4101

Project Manager (Edmonton) – 4112

Project Manager (4172)

Project Manager (4167)

Project Manager (Mississauga) – 2399

Project Manager (Ottawa) – 2367

Project Manager (Squamish) – 2280

Project Manager (Toronto) – 2215

Project Manager (Truro) – 4115

Remediation Supervisor (Edmonton) – 2003

Remediation Technician (Mississauga) – 2383

Remediation Technician (Vancouver) – 1041

Remediation Technician (Vernon) – 2287

Remediation Technician (Victoria) – 1049

Water Damage Technician (Abbotsford) – 1020

Water Damage Technician (Calgary) – 1065

Water Damage Technician (Edmonton) – 1006

Water Damage Technician (Hamilton) – 2216

Water Damage Technician (Hamilton) – 2299

Water Damage Technician (4164)

Water Damage Technician (London) – 2142

Water Damage Technician (Nanaimo) – 2312

Water Damage Technician (Niagara Falls) – 2301

Water Damage Technician (Squamish) – 2188

Water Damage Technician (St. John’s) – 2306

Water Damage Technician (Thunder Bay) – 2389

Water Damage Technician (Toronto) – 2118

Water Damage Technician (Truro) – 2265

Water Damage Technician (Vancouver) – 1001

Water Damage Technician (Vernon) – 2286

Project Assistant (Vancouver) – 2368

Carpenter (Ottawa) – 2355

Contents Technician (Ottawa) – 2372

Contents Technician (Woodstock) – 2375

Drywaller / Painter (Ottawa) – 2354

Finishing Carpenter (Kelowna) – 2249

Invoicing Clerk (Vancouver) – 2247

Project Manager (Red Deer) – 2182

Project Manager (Western Canada) – 2175

Water Damage Technician (Ottawa) – 2352

Remediation Technician (Ottawa) – 2353

No Careers Found