**Only applicants who are fully bilingual French/English will be considered**
On Side Restoration is looking for Contact Center Agents (CCA’s) to join our amazing customer experience team! This position is remote (home based) from any location that On Side has a branch location in.
Contact Center Agent’s are responsible for:
Assist our customers, by setting up their requests for restoration through Voice (Phone) and Email
Creating E-files for customers by taking the details of the property Damage and communicate them to the Branch Offices
Maintain effective and timely communications with all internal/external stakeholders to achieve project conditions
Efficiently handling Customer Emergencies for any water, flood, fire or mold damage and build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information to internal and external customers by using the right technology tools
Servicing our Strata Client Emergency Calls and coordinating with project manager for emergency dispatch.
Handling or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.
We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!
We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,350 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!