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Contact Center Agent – Bilingual

  • * Anywhere On Side has a branch
  • Administration / Customer Support

**Only applicants who are fully bilingual French/English will be considered**

On Side Restoration is looking for Contact Center Agents (CCA’s) to join our amazing customer experience team! This position is remote (home based) from any location that On Side has a branch location in.

The prime mission of the customer experience team is to ensure all customer inquiries are answered in a timely, professional and friendly manner. CCA’s ensure positive experiences by offering quality communication and following On Side’s service level agreements.

Contact Center Agent’s are responsible for:
  • Assist our customers, by setting up their requests for restoration through Voice (Phone) and Email
  • Creating E-files for customers by taking the details of the property Damage and communicate them to the Branch Offices
  • Maintain effective and timely communications with all internal/external stakeholders to achieve project conditions
  • Efficiently handling Customer Emergencies for any water, flood, fire or mold damage and build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information to internal and external customers by using the right technology tools
  • Servicing our Strata Client Emergency Calls and coordinating with project manager for emergency dispatch.
  • Handling or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
What you bring:
  • 3-4 years providing exceptional customer service
  • Fully bilingual – French/English
  • Tech-saavy, there isn’t a computer program that you couldn’t figure out how to use
  • You genuinely like people and working with them to solve problems
  • Flexibility to work changing schedules as assigned per business requirements
What’s in it for you?
We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.
We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
Get on our side!
Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!
We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,350 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

Applications

  • Moncton, New Brunswick
  • Trades

General Repair Technician (Carpenter)

  • Moncton, New Brunswick
  • Trades

General Labourer

  • Moncton, New Brunswick
  • Trades

Water Damage Technician

  • Ontario
  • Trades

Cleaner/Packer (Contents Technician)

  • Ottawa, ON
  • Project Management

Project Manager – Ottawa

  • Surrey, BC
  • Trades

Cleaner/Packer (Contents Technician)

  • Moncton, New Brunswick
  • Trades

Painter

  • Surrey, BC
  • Trades

General Repair Technician (Carpenter)

  • Kelowna, BC
  • Trades

General Labourer

  • Surrey, BC
  • Trades

Water Damage Technician

  • Vancouver, BC
  • Administration / Customer Support

Project Administrator

  • Halifax, NS
  • Trades

General Repair Technician (Carpenter)

  • Toronto, ON
  • Administration / Customer Support

Project Administrator Supervisor 

  • Niagara Region, ON
  • Trades

Cleaner/Packer (Contents Technician)

  • Niagara Region, ON
  • Trades

General Repair Technician (Carpenter)

  • Red Deer, AB
  • Trades

General Labourer – Contents Technician

  • Durham Region, ON
  • Trades

General Labourer (Pickering, ON)

  • Kelowna, BC
  • Trades

Drywaller

  • Vancouver, BC
  • Trades

Water Damage Technician

  • Winnipeg, Manitoba
  • Trades

Cleaner/Packer (Contents Technician)

  • Prince George, BC
  • Trades

Drywaller

  • Prince George, BC
  • Trades

General Repair Technician (Carpenter)

  • Kingston, ON
  • Trades

General Repair Technician (Carpenter) – Kingston

  • Kingston, ON
  • Trades

General Labourer – Kingston

  • Kingston, ON
  • Trades

Water Damage Technician – Kingston

  • Kingston, ON
  • Trades

Cleaner/Packer (Contents Technician) – Kingston

  • Edmonton, AB
  • Administration / Customer Support

Project Administrator

  • Mississauga, ON
  • Project Management

Project Manager – Mississauga

  • Toronto, ON
  • Trades

Cleaner/Packer (Contents Technician)

  • Red Deer, AB
  • Trades

Drywaller

  • Ottawa, ON
  • Trades

Water Damage Technician

  • Ottawa, ON
  • Trades

General Repair Technician (Carpenter)

  • Ottawa, ON
  • Trades

Cleaner/Packer (Contents Technician)

  • Edmonton, AB
  • Trades

Drywaller

  • Halifax, NS
  • Trades

Drywaller

  • Kamloops, BC
  • Trades

Drywaller

  • Vernon, BC
  • Trades

Drywaller

  • Calgary, AB
  • Trades

Asbestos Technician (formerly Remediation)

  • Kamloops, BC
  • Trades

Asbestos Technician (formerly Remediation)

  • Vernon, BC
  • Trades

Asbestos Technician (formerly Remediation)

  • Calgary, AB
  • Trades

Cleaner/Packer (Contents Technician)

  • Durham Region, ON
  • Trades

Cleaner/Packer (Contents Technician)

  • Vancouver, BC
  • Trades

Cleaner/Packer (Contents Technician)

  • Durham Region, ON
  • Trades

Water Damage Technician

  • Hamilton, ON
  • Trades

Water Damage Technician

  • Kamloops, BC
  • Trades

Water Damage Technician

  • Red Deer, AB
  • Trades

Water Damage Technician

  • Vernon, BC
  • Trades

Water Damage Technician

  • Vernon, BC
  • Trades

General Labourer

  • Niagara Region, ON
  • Trades

Lead, Water Damage Technician

  • Squamish, BC
  • Trades

Water Damage Technician

  • Kelowna, BC
  • Trades

General Repair Technician (Carpenter)

  • Grande Prairie, AB
  • Project Management

Project Manager -Grand Prairie

  • Halifax, NS
  • Trades

Painter

  • Kelowna, BC
  • Trades

Asbestos Technician (formerly Remediation)

  • Kelowna, BC
  • Trades

General Repair Technician (Carpenter)

  • Kitchener, ON
  • Trades

General Repair Technician (Carpenter)

  • Montreal East, QC
  • Leadership

Operations Manager (Montreal)

  • Montreal West, QC
  • Leadership

Operations Manager (Montreal)

  • Kelowna, BC
  • Trades

Cleaner/Packer (Contents Technician)

  • Vancouver, BC
  • Leadership

Contents Specialist

  • Victoria, BC
  • Trades

Carpenter (GRT)

  • Halifax, NS
  • Trades

Cleaner / Packer (Contents Technician)

  • Medicine Hat, AB
  • Trades

Cleaner/Packer (Contents Technician)

  • Laval, QC
  • Métiers

Cleaner/Packer/Mover – Contents Techincian (Laval)

  • Victoria, BC
  • Trades

Contents Manager 

  • Victoria, BC
  • Trades

Drywaller

  • Calgary, AB
  • Trades

Drywaller

  • Victoria, BC
  • Trades

General Labourer

  • Durham Region, ON
  • Trades

General Labourer

  • Kingston, ON
  • Leadership

Operations Manager

  • Kamloops, BC
  • Administration / Customer Support

Project Administrator

  • Nanaimo, BC
  • Administration / Customer Support

Project Administrator

  • Chilliwack, BC
  • Project Management

Project Manager

  • Kingston, ON
  • Project Management

Project Manager – Kingston

  • Red Deer, AB
  • Trades

Project Supervisor

  • Victoria, BC
  • Trades

Water Damage Technician

  • Montreal West, QC
  • Trades

Water Damage Technician

  • Manitoba
  • Trades

Water Damage Technician

  • * Anywhere On Side has a branch
  • Administration / Customer Support

Agent de centres d’appels  

  • Victoria, BC
  • Trades

Asbestos Technician (formerly Remediation)

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