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Contact Center Team Coordinator (Winnipeg) – 7122

  • Winnipeg
  • Administration / Customer Support

On Side Restoration is seeking a bilingual (English and French) Contact Center Team Coordinator (Full-Time) to join our team. This position is based remotely. You will be working in our Call Center to ensure all customer inquiries are answered to in a friendly and professional manner. Ensures quality and compliance with customer protocols and service level agreements in relation to On Side’s commitment to Excellent Customer Experience. Ensures quality and compliance with customer protocols and service level agreements in relation to On Side’s commitment to Excellent Customer Experience.

 

Key Responsibilities:

  • Work with the team to continuously improve, developing top talent and fostering a positive environment.
  • Assists with training & coaching the Call Centre Team to efficiently and effectively process all customer queries and reaching for excellence in customer experience. Assists our Team & Clients, to ensure their requests for restoration through Voice (Phone) and Email are followed quickly and thoroughly.
  • Maintain effective and timely communications with all internal/external stakeholders to achieve project deliverables.
  • Work with the team members on the queues and be the subject matter expert.
  • Asist the team in achieving KPIs and motivate team to follow the correct procedures.
  • Manage multiple priorities and responsibilities, effectively organizing day to ensure all deliverables are met.
  • Provide assistance to the including escalations and training assistance. Leads by example.
  • Answering the phones courteously, with our Company Greeting and be the Brand ambassador of On Side
  • Efficiently handling Customer Emergencies for any water, flood, fire or mold damage and build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information to internal and external customers by using the right technology tools
  • Servicing our Strata Client Emergency Calls and sending incident reports to the property managers
  • Handling or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Following communication procedures, guidelines and policies
  • Manage employee schedules, vacation and timekeeper entries
  • Manage shift adherence/compliance

 

Qualifications:

  • 3 years progressive coaching experience.
  • Proficiency in both languages is required, English and French.
  • 3-5 years’ experience in a dynamic work environment that requires high performance to business objectives balanced with a positive engaging, exciting culture.
  • Customer Service Expert: strong commitment and deep understanding of skills and behaviours required to ensure a strong customer experience
  • Training and Facilitation: able to teach and facilitate learning to large groups adapting approach to address a variety of learning styles and test for understanding.
  • Team Leadership: strong understanding of team building and ability to foster credibility as a leader by acting as a role model and inspiring others to high levels of performance.
  • Teamwork: ability to work collaboratively within a team and able to build strong relationships outside of immediate reporting structure
  • Communication: strong written and verbal skills with an ability to adapt to audience
  • Flexibility in hours of work to ensure requirements of team and business are met
  • Thorough understanding of systems, processes and procedures preferred
  • College diploma or University degree an asset

If this is you and you want to be part of this great team, we definitely want to hear from you!

We thank all applicants for their interest; however, only short-listed candidates will be contacted

 

About On Side Restoration

On Side Restoration is one of Canada’s leading, privately-owned restoration companies with branches coast to coast from Victoria, BC to St. John’s, Newfoundland. Since 2018, On Side also operates in the province of Quebec. For the past 40 years the company has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour customizable emergency call centre. Experienced and certified crew operate On Side’s extensive fleet of emergency response vehicles and leverage their 10,000+ pieces of specialty equipment. Further information about On Side can be found at www.onside.ca

On Side Restoration Services Ltd is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Inquiries can be made with the hiring manager or by contacting Human Resources Department.

Why work with us?

Imagine a world where we wake up each day inspired to go to work, feel safe while we’re there, and return home at the end of the day fulfilled by the work we do – feeling that we have contributed to something greater than ourselves. This is the world we envision.

Our environment:

  • Is friendly, and we love to do company-wide fun things!
  • Is never boring…every day is something different!
  • We provide great learning opportunities to our employees!

We offer a competitive compensation and benefits package, which includes:

  • Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.
  • Opportunity for promotional opportunities and national career movement.

Applications

  • Montreal West, QC
  • Administration / Customer Support

Project Assistant (Montreal West) – 7060

  • Kelowna, BC
  • Trades

Labourer (Kelowna) – 5016

  • Abbotsford, BC
  • Trades

Drywaller/Painter (Abbotsford) – 7070

  • Vancouver, BC
  • Trades

Water Damage Technician (Vancouver) – 6028

  • Gatineau, QC
  • Trades

Water Damage Technician (Gatineau) – 6030

  • Gatineau, QC
  • Trades

Ouvrier(ère) en menuiserie / Carpentry Labourer (Gatienau) – 6032

  • Kamloops, BC
  • Trades

Drywaller (Kamloops) – 6033

  • Montréal Ouest, Québec
  • Project Management

Project Manager (Montreal West) – 5005

  • Ottawa, ON
  • Project Management

Project Manager (Ottawa) – 6036

  • Kamloops, BC
  • Trades

Labourer (Kamloops) – 5024

  • Kamloops, BC
  • Trades

Flood Water Damaged Technician (Kamloops) – 5023

  • Lethbridge, AB
  • Trades

Carpenter (Lethbridge) – 7068

  • Toronto, ON
  • Project Management

Project Manager (Toronto) – 7075

  • Montreal East, QC
  • Trades

Carpentry Labourer (Montreal East) – 5065

  • Montreal East, QC
  • Project Management

Project Manager (Montreal East) – 5068

  • Montreal East, QC
  • Trades

Contents Technician (Montreal East) – 7066

  • Montreal East, QC
  • Administration / Customer Support

Project Assistant (Montreal East) – 7076

  • Vancouver, BC
  • Trades

Drywaller (Vancouver) – 7078

  • Vancouver, BC
  • Trades

Journeyman Carpenter (Vancouver) – 7079

  • Quebec City, QC
  • Trades

Journeyman Carpenter (Quebec City) – 7063

  • Surrey, BC
  • Trades

Plumber (Surrey/Abbotsford/Vancouver) – 6041

  • Sudbury, ON
  • Project Management

Project Manager (Sudbury) – 7080

  • Vancouver, BC
  • Trades

Remediation/Abatement Technician (Vancouver) – 6042

  • Barrie, ON
  • Project Management

Project Manager (Barrie) – 7081

  • Laval, QC
  • Trades

Mover / Déménageurs (Laval) – 7082

  • Laval, QC
  • Trades

Lead Mover (Laval) – 7083

  • Calgary, AB
  • Project Management

Project Manager (Calgary) – 7084

  • Red Deer, AB
  • Trades

Water Damage Technician (Red Deer) – 5027

  • Thunder Bay, ON
  • Trades

Water Damage Technician (Thunder Bay) – 7085

  • Thunder Bay, ON
  • Trades

Journeyman Carpenter (Thunder Bay) – 7086

  • Vancouver, BC
  • Trades

Contents Technician (Vancouver) – 7087

  • Squamish, BC
  • Trades

Water Damage Technician (Squamish) – 7089

  • Barrie, ON
  • Trades

Water Damage Technician (Barrie) – 5030

  • Squamish, BC
  • Trades

Labourer (Squamish) – 7090

  • Vancouver, BC
  • Administration / Customer Support

Call Centre Support Agent – Part-Time (4144)

  • Squamish, BC
  • Trades

Contents Technician (Squamish) – 7091

  • Laurentides, QC
  • Administration / Customer Support

eClaim Help (Quebec Region) – 7092

  • Sudbury, ON
  • Trades

Water Damage Technician (Sudbury) – 7093

  • Sudbury, ON
  • Trades

Drywaller (Sudbury) – 7094

  • Sudbury, ON
  • Trades

General Labourer (Sudbury) – 7095

  • Sudbury, ON
  • Trades

Contents Technician (Sudbury) – 7096

  • Grande Prairie, AB
  • Trades

Water Damage Remediation Lead (Grande Prairie) – 7097

  • Squamish, BC
  • Trades

Journeyman Carpenter (Squamish) – 7099

  • Gatineau, QC
  • Project Management

Project Manager (Gatineau) – 6051

  • Laurentides, QC
  • Project Management

Project Manager (Laurentides / Mirabel) – 7100

  • Laval, QC
  • Trades

Contents Technician (Laval) – 7101

  • Hamilton, ON
  • Trades

Contents Technician (Hamilton) – 6052

  • Hamilton, ON
  • Trades

Water Damage Technician (Hamilton) – 6053

  • Laval, QC
  • Project Management

Project Manager (Laval) – 7102

  • Duncan, BC
  • Administration / Customer Support

Project Assistant (Duncan) – 7103

  • Nanaimo, BC
  • Administration / Customer Support

Project Assistant (Nanaimo) – 7103

  • Duncan, BC
  • Project Management

Project Manager (Nanaimo / Duncan) – 7104

  • Toronto, ON
  • Trades

Contents Technician (Toronto) – 5031

  • Toronto, ON
  • Trades

Water Damage Technician (Toronto) – 5032

  • Laval, QC
  • Administration / Customer Support

Project Assistant (Laval) – 7105

  • Vancouver, BC
  • Administration / Customer Support

Call Center Agent (Vancouver) – 2309

  • London, ON
  • Trades

Water Damage Technician (London) – 7107

  • Toronto, ON
  • Administration / Customer Support

Project Assistant (Toronto) – 7110

  • Sudbury, ON
  • Administration / Customer Support

Project Assistant (Sudbury) – 7111

  • Nanaimo, BC
  • Trades

Water Damage Technician (Nanaimo) – 6068

  • Halifax, NS
  • Trades

Field Supervisor (Halifax) – 7112

  • Nanaimo, BC
  • Trades

Painter (Nanaimo) – 6067

  • Surrey, BC
  • Trades

Contents Technician (Surrey) – 7113

  • Victoria, BC

Carpenter (Victoria) – 5036

  • Kelowna, BC
  • Project Management

Project Manager (Kelowna) – 7114

  • Winnipeg
  • Trades

Carpenter (Winnipeg) – 7115

  • Victoria, BC
  • Project Management

Project Manager (Victoria) – 7119

  • Victoria, BC
  • Trades

Contents Technician (Victoria) – 5041

  • Vancouver, BC
  • IT / Technical

Helpdesk Technician (Vancouver) – 7120

  • Red Deer, AB
  • Trades

Project Coordinator (Red Deer) – 7121

  • Mirabel, QC
  • Trades

Technician (Laurentides) – 6081

  • Vernon, BC
  • Trades

Journeyman Carpenter (Vernon) – 7123

  • Laval, QC
  • Trades

Journeyman Carpenter (Laval) – 6082

  • Vernon, BC
  • Trades

Drywaller (Vernon) – 7124

  • Gatineau, QC
  • Trades

Journeyman Carpenter (Gatineau) – 6083

  • Vernon, BC
  • Trades

Content Technician (Vernon) – 7125

  • Montreal East, QC
  • Trades

Journeyman Carpenter (Montreal East) – 6084

  • Montreal West, QC
  • Trades

Journeyman Carpenter (Montreal West) – 6085

  • Vancouver, BC
  • Trades

 Project Supervisor (Vancouver) – 7126

  • Laurentides, QC
  • Trades

Journeyman Carpenter (Laurentides) – 6087

  • London, ON
  • Trades

Water Damage Technician (London) – 7128

  • London, ON
  • Trades

General Labourer (London) – 7129

  • Nanaimo, BC
  • Trades

Contents Technician (Nanaimo) – 7130

  • Calgary, AB
  • Trades

Project Supervisor (Calgary) – 7131

  • Red Deer, AB
  • Trades

Contents Technician (Red Deer) – 5048

  • Kenora, ON
  • Trades

Carpenter (Kenora) – 5001

  • Kelowna, BC
  • Trades

Contents Technician (Kelowna) – 5050

  • Kelowna, BC

Flood Technician (Kelowna) – 5051

  • Victoria, BC
  • Trades

Drywaller / Painter (Victoria) – 5052

  • Victoria, BC
  • Trades

Finishing Carpenter (Victoria) – 5053

  • Laval, QC
  • Trades

Field Supervisor (Laval) – 7002

  • Gatineau, QC
  • Trades

Field Supervisor (Gatineau) – 7003

  • Montreal East, QC
  • Trades

Field Supervisor (Montreal East) – 7004

  • Red Deer, AB
  • Trades

Labourer (Red Deer) – 5057

  • Montreal West, QC
  • Trades

Field Supervisor (Montreal West) – 7005

  • Quebec City, QC
  • Métiers

Field Supervisor (Quebec City) – 7006

  • Mirabel, QC
  • Leadership

Field Supervisor (Laurentides) – 7007

  • Victoria, BC
  • Trades

Painter (Victoria) – 5070

  • Mississauga, ON
  • Trades

Abatement/Remediation Technician (Mississauga) – 7016

  • Barrie, ON
  • Trades

Carpenter (Barrie) – 5077

  • Ontario
  • Administration / Customer Support

Bilingual Team Lead Contact Call Center (Remote)- 7020 English/French

  • Mississauga, ON
  • Trades

General Labour (Mississauga) – 5078

  • Kamloops, BC
  • Trades

Carpenter (Kamloops) – 7021

  • Toronto, ON
  • Trades

General Labour (Toronto) – 5079

  • Red Deer, AB
  • Leadership

Project Supervisor (Red Deer) – 7023

  • Vancouver, BC
  • Trades

Labourer (Vancouver) – 7025

  • Prince George, BC
  • Trades

Labourer (Prince George) – 7027

  • Vernon, BC
  • Trades

Flood Technician (Vernon) – 5085

  • Kamloops, BC
  • Trades

Dispatcher (Scheduler) (Kamloops) – 7031

  • Barrie, ON
  • Trades

Contents Technician (Barrie) – 7032

  • Mississauga, ON
  • Trades

Flood Technician (Mississauga) – 7033

  • Red Deer, AB
  • Trades

Carpenter (Red Deer) – 5097

  • Winnipeg
  • Trades

Water Damage Technician (Winnipeg) – 7040

  • London, ON
  • Project Management

Project Manager (London) – 7042

  • Halifax, NS
  • Trades

Labourer (Halifax) – 7044

  • Halifax, NS
  • Trades

Contents Technician (Halifax) – 7045

  • Prince George, BC
  • Trades

Finishing Carpenter (Prince George) – 6005

  • Halifax, NS
  • Trades

Water Damage Technician (Halifax) – 7046

  • Halifax, NS
  • Trades

Carpenter (Halifax) – 7047

  • Niagara Falls, ON
  • Trades

Water Damage Technician (Niagara) – 7056

  • Kamloops, BC
  • Trades

Contents Technician (Kamloops) – 5011

  • Niagara Falls, ON
  • Trades

Carpenter (Niagara) – 7057

  • Niagara Falls, ON
  • Trades

Content Technician (Niagara Falls) – 7058

  • Calgary, AB
  • Trades

Content technician (Calgary) – 7059

  • Mississauga, ON
  • Trades

Carpenter (Mississauga) – 2385

  • Kitchener, ON
  • Trades

Carpenter / Drywaller (Kitchener) – 4165

  • Mississauga, ON
  • Trades

Drywaller / Painter (Mississauga) – 2384

  • Kelowna, BC
  • Trades

Painter (Kelowna) – 2320

  • Halifax, NS
  • Project Management

Project Manager (Halifax) – 4172

  • Kitchener, ON
  • Project Management

Project Manager (Kitchener) – 4167

  • Mississauga, ON
  • Trades

Remediation Technician (Mississauga) – 2383

  • Vernon, BC
  • Trades

Remediation Technician (Vernon) – 2287

  • Victoria, BC
  • Trades

Remediation Technician (Victoria) – 1049

  • Abbotsford, BC
  • Trades

Water Damage Technician (Abbotsford) – 1020

  • Calgary, AB
  • Trades

Water Damage Technician (Calgary) – 1065

  • St. John’s, NF
  • Trades

Water Damage Technician (St. John’s) – 2306

  • Vernon, BC
  • Trades

Water Damage Technician (Vernon) – 2286

  • Ottawa, ON
  • Trades

Carpenter (Ottawa) – 2355

  • Ottawa, ON
  • Trades

Contents Technician (Ottawa) – 2372

  • Woodstock, ON
  • Trades

Contents Technician (Woodstock) – 2375

  • Ottawa, ON
  • Trades

Drywaller / Painter (Ottawa) – 2354

  • Kelowna, BC
  • Trades

Finishing Carpenter (Kelowna) – 2249

  • Red Deer, AB
  • Project Management

Project Manager (Red Deer) – 2182

  • Vancouver, BC
  • Project Management

Project Manager (Western Canada) – 2175

  • Ottawa, ON
  • Trades

Water Damage Technician (Ottawa) – 2352

No Careers Found