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Dispatcher / Scheduler

  • Victoria, BC
  • Administration / Customer Support

On Side Restoration is seeking a Dispatcher to join our Victoria team. The Dispatcher manages resource allocation/scheduling consistent with work orders, project scope and available capacity. Communicates with all stakeholders regarding scheduling commitments. Ensures compliance with internal process/protocol to support business and customer requirements. Follows and maintains a 5S culture and mindset.

Responsibilities:

Strategy and Vision:

  • Dispatch appropriate skill set and approved sub trade support consistent with scope/work order/budget information provided by the Project Manager
  • Recommend, document and implement policies and procedures to facilitate consistent and efficient project results

Building Culture:

  • Support high standards of corporate citizenship and social responsibility
  • Foster a customer-focused environment

Building Teams:

  • Assist in recruitment, development, and evaluation performance of Operations staff
  • Encourage participation in continuous improvement initiatives
  • Develop and sustain a Health & Safety environment focused on accident / incident reduction

Capital Allocation and Management:

  • Schedule and allocate resources consistent with required skill to meet quality/cost targets
  • Communicate and coordinate with internal/external stakeholders to meet project timelines
  • Utilize eClaim reporting system to manage employee allocations and priorities
  • Manage labor hours consistent with demand planning and cost targets
  • Manage and approve employee labour hours, and absentee requests consistent with required capacity and commitments
  • Manage the allocation and collection of equipment and vehicles to meet project deliverables
  • Provide support when required to meet On Call resource allocation/requirements
  • Ensure compliance to internal/external Site Safety inspection protocols
  • Ensure internal operations requirements are uploaded to eClaim throughout the claim
  • Provide direction or support in other areas as requested/required

Qualification and Requirements:

  • High School diploma; combination of relevant training courses/experience, with post-secondary education in a business discipline preferred
  • 3-5+ years of relevant experience
  • Understanding of restoration business
  • Understanding of characteristics of company assets
  • Basic computer skills required; proficiency with Microsoft Outlook and Word

Skills and competences:

  • Ability to transfer information into action
  • Strong communication skills, both oral and written
  • Strong problem-solving skills
  • Ability to multi task in a dynamic environment
  • Ability to work well in a team environment
  • Ability to problem solve through root cause analysis and implementation of sustainable solutions
  • Strong problem solving/communication skills
  • Strong coordination skills; team leadership
  • Strong customer orientation
  • Demonstrate corporate citizenship and social responsibility
  • Demonstrate support for innovation and organizational change

If this is you and you want to be part of this great team, we definitely want to hear from you!

We thank all applicants for their interest; however, only short-listed candidates will be contacted.

About On Side Restoration

On Side Restoration is one of Canada’s leading restoration companies. We responds 24/7 to emergencies affecting residential and commercial properties. We differentiate ourselves through our people and our commitment to excellent customer service, and through industry leading proprietary software. Since 1979, we have expanded to 33 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. We have a Team of over 1,100+ experienced and certified staff members, with over 300 emergency response vehicles, and 5,000+ pieces of specialty equipment. Further information about On Side can be found at www.onside.ca

Why work with us?

Imagine a world where we wake up each day inspired to go to work, feel safe while we’re there, and return home at the end of the day fulfilled by the work we do – feeling that we have contributed to something greater than ourselves. This is the world we envision.

Our environment:

  • Is friendly, and we love to do company-wide fun things!
  • Is never boring…every day is something different!
  • We provide great learning opportunities to our employees!

We offer a competitive compensation and benefits package, which includes:

  • Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.
  • Opportunity for promotional opportunities and national career movement.

Applications

  • Niagara Falls, ON
  • Trades

Drywaller / Painter (Niagara) – 7172

  • Niagara Falls, ON
  • Trades

Journeyman Carpenter (Niagara) – 7173

  • Grande Prairie, AB
  • Trades

Carpenter (Grande Prairie) – 7174

  • Vancouver, BC
  • Administration / Customer Support

Bilingual, Administrative Assistant (Vancouver Corporate) – 7177

  • London, ON
  • Leadership

Operations Manager (London) – 7178

  • Kelowna, BC
  • Trades

Labourer (Kelowna) – 5016

  • Abbotsford, BC
  • Trades

Drywaller/Painter (Abbotsford) – 7070

  • London, ON
  • Trades

Carpenter (London) – 7180

  • Vancouver, BC
  • Trades

Water Damage Technician (Vancouver) – 6028

  • Nanaimo, BC
  • Trades

Drywaller/ Texture Technician (Nanaimo) – 7186

  • Gatineau, QC
  • Trades

Water Damage Technician (Gatineau) – 6030

  • Gatineau, QC
  • Trades

Ouvrier(ère) en menuiserie / Carpentry Labourer (Gatienau) – 6032

  • Kamloops, BC
  • Trades

Drywaller (Kamloops) – 6033

  • Vancouver, BC
  • Administration / Customer Support

Bilingual Invoicing Clerk (Vancouver) – 7187

  • Ottawa, ON
  • Project Management

Project Manager (Ottawa) – 6036

  • Kamloops, BC
  • Trades

Labourer (Kamloops) – 5024

  • Kamloops, BC
  • Trades

Flood Water Damaged Technician (Kamloops) – 5023

  • Alberta
  • Administration / Customer Support

eClaim Help (All Branches) – 7195

  • Lethbridge, AB
  • Trades

Carpenter (Lethbridge) – 7068

  • Toronto, ON
  • Project Management

Project Manager (Toronto) – 7075

  • Montreal East, QC
  • Trades

Carpentry Labourer (Montreal East) – 5065

  • Montreal East, QC
  • Trades

Contents Technician (Montreal East) – 7066

  • Edmonton, AB
  • Trades

Remediation Technician (Edmonton) – 7198

  • Edmonton, AB
  • Trades

Contents Technician (Edmonton) – 7199

  • Edmonton, AB
  • Trades

Water Damage Technician (Edmonton) – 7200

  • Vancouver, BC
  • Trades

Drywaller (Vancouver) – 7078

  • Edmonton, AB
  • Trades

Carpenter (Edmonton) -7201

  • Vancouver, BC
  • Trades

Journeyman Carpenter (Vancouver) – 7079

  • Edmonton, AB
  • Trades

Drywaller / Painter (Edmonton) – 7202

  • Surrey, BC
  • Trades

Plumber (Surrey/Abbotsford/Vancouver) – 6041

  • Kitchener, ON
  • Trades

Construction Repair Worker (CRW)

  • Sudbury, ON
  • Project Management

Project Manager (Sudbury) – 7080

  • Vancouver, BC
  • Trades

Cleaner / Packer (Contents Technician)

  • Kitchener, ON
  • Trades

Labourer

  • Vancouver, BC
  • Trades

Remediation/Abatement Technician (Vancouver) – 6042

  • London, ON
  • Administration / Customer Support

Project Assistant

  • Laval, QC
  • Trades

Mover / Déménageurs (Laval) – 7082

  • London, ON
  • Project Management

Project Manager

  • Kitchener, ON
  • Project Management

Project Manager

  • Laval, QC
  • Trades

Lead Mover (Laval) – 7083

  • Winnipeg
  • Trades

Labourer

  • Calgary, AB
  • Trades

Labourer

  • Calgary, AB
  • Project Management

Project Manager (Calgary) – 7084

  • Vancouver, BC
  • Trades

Labourer

  • Red Deer, AB
  • Trades

Water Damage Technician (Red Deer) – 5027

  • Thunder Bay, ON
  • Trades

Water Damage Technician (Thunder Bay) – 7085

  • Thunder Bay, ON
  • Trades

Journeyman Carpenter (Thunder Bay) – 7086

  • Woodstock, ON
  • Trades

Cleaner / Packer (Contents Technician)

  • Vancouver, BC
  • Trades

Tool Room Technician (Vancouver) – 7205

  • Medicine Hat, AB
  • Trades

Labourer (Medicine Hat) – 7207

  • Squamish, BC
  • Trades

Water Damage Technician (Squamish) – 7089

  • Barrie, ON
  • Trades

Water Damage Technician (Barrie) – 5030

  • Squamish, BC
  • Trades

Labourer (Squamish) – 7090

  • Quebec City, QC
  • Trades

Water Damage Technician (Quebec City) – 7208

  • Squamish, BC
  • Trades

Contents Technician (Squamish) – 7091

  • Laurentides, QC
  • Administration / Customer Support

eClaim Help (Quebec Region) – 7092

  • Quebec City, QC
  • Trades

Journeyman Carpenter (Quebec City) – 7209

  • Sudbury, ON
  • Trades

Water Damage Technician (Sudbury) – 7093

  • Sudbury, ON
  • Trades

Drywaller (Sudbury) – 7094

  • Grande Prairie, AB
  • Trades

Contents Technician (Grande Prairie) – 7210

  • Sudbury, ON
  • Trades

General Labourer (Sudbury) – 7095

  • Kitchener, ON
  • Trades

Project Supervisor

  • Sudbury, ON
  • Trades

Contents Technician (Sudbury) – 7096

  • Squamish, BC
  • Trades

Journeyman Carpenter (Squamish) – 7099

  • Calgary, AB
  • Leadership

Executive, Client Solutions (Calgary) – 7211

  • Laurentides, QC
  • Project Management

Project Manager (Laurentides / Mirabel) – 7100

  • Laval, QC
  • Trades

Contents Technician (Laval) – 7101

  • Hamilton, ON
  • Trades

Contents Technician (Hamilton) – 6052

  • Hamilton, ON
  • Trades

Water Damage Technician (Hamilton) – 6053

  • Laval, QC
  • Project Management

Project Manager (Laval) – 7102

  • Montreal West, QC
  • Trades

General Repair Technician (Carpenter/Drywaller/Painter)

  • Montreal West, QC
  • Trades

Water Damage Technician

  • Duncan, BC
  • Project Management

Project Manager (Nanaimo / Duncan) – 7104

  • Laval, QC
  • Trades

General Repair Technician (Carpenter/Drywaller/Painter)

  • Laval, QC
  • Trades

Water Damage Technician

  • Mirabel, QC
  • Trades

Water Damage Technician

  • Mirabel, QC
  • Trades

General Repair Technician (Carpenter/Drywaller/Painter)

  • Toronto, ON
  • Trades

Contents Technician (Toronto) – 5031

  • Toronto, ON
  • Trades

Water Damage Technician (Toronto) – 5032

  • Vancouver, BC
  • Administration / Customer Support

Call Center Agent (Vancouver) – 2309

  • Halifax, NS
  • Trades

Cleaner / Packer (Contents Technician)

  • Victoria, BC
  • Administration / Customer Support

Project Assistant (Victoria) – 7163

  • Winnipeg
  • Project Management

Project Manager (Winnipeg) – 7212

  • Gatineau, QC
  • Administration / Customer Support

Project Assistant (Gatineau) – 7213

  • Laurentides, QC
  • Administration / Customer Support

Project Assistant (Laurentides) – 7214

  • Sudbury, ON
  • Administration / Customer Support

Project Assistant (Sudbury) – 7111

  • Nanaimo, BC
  • Trades

Water Damage Technician (Nanaimo) – 6068

  • Halifax, NS
  • Trades

Field Supervisor (Halifax) – 7112

  • Nanaimo, BC
  • Trades

Painter (Nanaimo) – 6067

  • Surrey, BC
  • Trades

Contents Technician (Surrey) – 7113

  • Victoria, BC
  • Trades

Carpenter (Victoria) – 5036

  • Kelowna, BC
  • Project Management

Project Manager (Kelowna) – 7114

  • Winnipeg
  • Trades

Carpenter (Winnipeg) – 7115

  • Victoria, BC
  • Trades

Contents Technician (Victoria) – 5041

  • Red Deer, AB
  • Trades

Project Coordinator (Red Deer) – 7121

  • Winnipeg
  • Administration / Customer Support

Contact Center Team Coordinator (Winnipeg) – 7122

  • Mirabel, QC
  • Trades

Technician (Laurentides) – 6081

  • Vernon, BC
  • Trades

Journeyman Carpenter (Vernon) – 7123

  • Laval, QC
  • Trades

Journeyman Carpenter (Laval) – 6082

  • Vernon, BC
  • Trades

Drywaller (Vernon) – 7124

  • Gatineau, QC
  • Trades

Journeyman Carpenter (Gatineau) – 6083

  • Vernon, BC
  • Trades

Content Technician (Vernon) – 7125

  • Montreal East, QC
  • Trades

Journeyman Carpenter (Montreal East) – 6084

  • Montreal West, QC
  • Trades

Journeyman Carpenter (Montreal West) – 6085

  • Vancouver, BC
  • Trades

 Project Supervisor (Vancouver) – 7126

  • Laurentides, QC
  • Trades

Journeyman Carpenter (Laurentides) – 6087

  • London, ON
  • Trades

Water Damage Technician (London) – 7128

  • London, ON
  • Trades

General Labourer (London) – 7129

  • Nanaimo, BC
  • Trades

Contents Technician (Nanaimo) – 7130

  • Red Deer, AB
  • Trades

Contents Technician (Red Deer) – 5048

  • Kenora, ON
  • Trades

Carpenter (Kenora) – 5001

  • Kelowna, BC
  • Trades

Contents Technician (Kelowna) – 5050

  • Ottawa, ON
  • Administration / Customer Support

Project Assistant (Ottawa) – 7132

  • Kelowna, BC

Flood Technician (Kelowna) – 5051

  • Victoria, BC
  • Trades

Drywaller / Painter (Victoria) – 5052

  • Laval, QC
  • Trades

Painter (Laval) – 7133

  • Victoria, BC
  • Trades

Finishing Carpenter (Victoria) – 5053

  • Laval, QC
  • Trades

Technicien(ne) en dégâts des eaux (Laval) – 7134

  • Laval, QC
  • Trades

Water Damage Technician (Laval) – 7134

  • Laval, QC
  • Trades

Project Supervisor (Laval) – 7002

  • Gatineau, QC
  • Trades

Project Supervisor (Gatineau) – 7003

  • Quebec City, QC
  • Administration / Customer Support

Project Assistant (Quebec City) – 7135

  • Montreal East, QC
  • Trades

Project Supervisor (Montreal East) – 7004

  • Lethbridge, AB
  • Trades

Drywaller / Painter (Lethbridge) – 7136

  • Red Deer, AB
  • Trades

Labourer (Red Deer) – 5057

  • Montreal West, QC
  • Trades

Project Supervisor (Montreal West) – 7005

  • Quebec City, QC
  • Métiers

Project Supervisor (Quebec City) – 7006

  • Laval, QC
  • Trades

Lead, Water Damage Technician (Laval) – 7137

  • Mirabel, QC
  • Leadership

Project Supervisor (Laurentides) – 7007

  • Montreal East, QC
  • Trades

Lead, Water Damage Technician (Montreal East) – 7138

  • Montreal East, QC
  • Trades

Painter (Montreal East) – 7139

  • Montréal Est, Québec
  • Trades

Water Damage Technician (Montreal East) – 7140

  • Montreal West, QC
  • Trades

Lead, Water Damage Technician (Montreal West) – 7141

  • Montreal West, QC
  • Leadership

Operations Manager (Montreal West) – 7142

  • Laurentides, QC
  • Leadership

Operations Manager (Laurentides) – 7143

  • Montreal West, QC
  • Trades

Water Damage Technician (Montreal West) – 7144

  • Mississauga, ON
  • Trades

Abatement/Remediation Technician (Mississauga) – 7016

  • Montreal West, QC
  • Trades

Painter (Montreal West) – 7145

  • Montreal West, QC
  • Trades

Drywaller (Montreal West) – 7146

  • Montreal East, QC
  • Trades

Drywaller (Montreal East) – 7147

  • Barrie, ON
  • Trades

Carpenter (Barrie) – 5077

  • Ontario
  • Administration / Customer Support

Bilingual Team Lead Contact Call Center (Remote)- 7020 English/French

  • Mississauga, ON
  • Trades

General Labour (Mississauga) – 5078

  • Kamloops, BC
  • Trades

Carpenter (Kamloops) – 7021

  • Laval, QC
  • Trades

Drywaller (Laval) – 7148

  • Toronto, ON
  • Trades

General Labour (Toronto) – 5079

  • Laurentides, QC
  • Trades

Water Damage Technician (Laurentides) – 7149

  • Red Deer, AB
  • Leadership

Project Supervisor (Red Deer) – 7023

  • Laurentides, QC
  • Trades

Lead, Water Technician (Laurentides) – 7150

  • Vancouver, BC
  • Trades

Labourer (Vancouver) – 7025

  • Laurentides, QC
  • Trades

Contents Technician (Laurentides) – 7151

  • Prince George, BC
  • Trades

Labourer (Prince George) – 7027

  • Laurentides, QC
  • Trades

Drywaller (Laurentides) – 7152

  • Vernon, BC
  • Trades

Flood Technician (Vernon) – 5085

  • Quebec City, QC
  • Trades

Lead, Water Damage Technician (Quebec City) – 7154

  • Quebec City, QC
  • Trades

Contents Technician (Quebec City) – 7155

  • Barrie, ON
  • Trades

Contents Technician (Barrie) – 7032

  • Quebec City, QC
  • Trades

Drywaller (Quebec City) – 7156

  • Mississauga, ON
  • Trades

Flood Technician (Mississauga) – 7033

  • Quebec City, QC
  • Trades

Painter (Quebec City) – 7157

  • Gatineau, QC
  • Trades

Lead, Water Damage Technician (Gatineau) – 7158

  • Gatineau, QC
  • Trades

Contents Technician (Gatineau) – 7159

  • Gatineau, QC
  • Trades

Drywaller (Gatineau) – 7160

  • Gatineau, QC
  • Trades

Painter (Gatineau) – 7161

  • Red Deer, AB
  • Trades

Carpenter (Red Deer) – 5097

  • Halifax, NS
  • Trades

Labourer (Halifax) – 7044

  • Prince George, BC
  • Trades

Finishing Carpenter (Prince George) – 6005

  • Halifax, NS
  • Trades

Water Damage Technician (Halifax) – 7046

  • Halifax, NS
  • Trades

Carpenter (Halifax) – 7047

  • Winnipeg
  • Project Management

Drywaller (Winnipeg) – 7162

  • Surrey, BC
  • Trades

Drywaller / Painter (Surrey) – 7165

  • Surrey, BC
  • Trades

Carpenter (Surrey) – 7166

  • Surrey, BC
  • Trades

Water Damage Technician (Surrey) – 7167

  • Hamilton, ON
  • Trades

Drywaller / Painter (Hamilton) – 7168

  • Hamilton, ON
  • Trades

Journeyman Carpenter (Hamilton) – 7169

  • Duncan, BC
  • Trades

Drywaller / Painter (Duncan) – 7170

  • Duncan, BC
  • Trades

Water Damage Technician (Duncan) – 7171

  • Niagara Falls, ON
  • Trades

Water Damage Technician (Niagara) – 7056

  • Kamloops, BC
  • Trades

Contents Technician (Kamloops) – 5011

  • Niagara Falls, ON
  • Trades

Carpenter (Niagara) – 7057

  • Niagara Falls, ON
  • Trades

Content Technician (Niagara Falls) – 7058

  • Mississauga, ON
  • Trades

Carpenter (Mississauga) – 2385

  • Mississauga, ON
  • Trades

Drywaller / Painter (Mississauga) – 2384

  • Kelowna, BC
  • Trades

Painter (Kelowna) – 2320

  • Halifax, NS
  • Project Management

Project Manager (Halifax) – 4172

  • Mississauga, ON
  • Trades

Remediation Technician (Mississauga) – 2383

  • Vernon, BC
  • Trades

Remediation Technician (Vernon) – 2287

  • Victoria, BC
  • Trades

Remediation Technician (Victoria) – 1049

  • Abbotsford, BC
  • Trades

Water Damage Technician (Abbotsford) – 1020

  • Calgary, AB
  • Trades

Water Damage Technician (Calgary) – 1065

  • St. John’s, NF
  • Trades

Water Damage Technician (St. John’s) – 2306

  • Vernon, BC
  • Trades

Water Damage Technician (Vernon) – 2286

  • Ottawa, ON
  • Trades

Carpenter (Ottawa) – 2355

  • Ottawa, ON
  • Trades

Contents Technician (Ottawa) – 2372

  • Woodstock, ON
  • Trades

Contents Technician (Woodstock) – 2375

  • Ottawa, ON
  • Trades

Drywaller / Painter (Ottawa) – 2354

  • Kelowna, BC
  • Trades

Finishing Carpenter (Kelowna) – 2249

  • Red Deer, AB
  • Project Management

Project Manager (Red Deer) – 2182

  • Vancouver, BC
  • Project Management

Project Manager (Western Canada) – 2175

  • Ottawa, ON
  • Trades

Water Damage Technician (Ottawa) – 2352

No Careers Found