Dispatcher (Victoria) – 6059

  • Victoria, BC
  • Trades

On Side Restoration is seeking a Dispatcher to join our Victoria team. The Dispatcher manages resource allocation/scheduling consistent with work orders, project scope and available capacity. Communicates with all stakeholders regarding scheduling commitments. Ensures compliance with internal process/protocol to support business and customer requirements. Follows and maintains a 5S culture and mindset.

About On Side Restoration

On Side Restoration is one of Canada’s leading restoration companies with branches coast to coast from Victoria, BC to St. John’s, Newfoundland. Since 2018, On Side also operates in the province of Quebec. For the past 40 years the company has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour customizable emergency call centre. Experienced and certified crew operate On Side’s extensive fleet of emergency response vehicles and leverage their 10,000+ pieces of specialty equipment. Further information about On Side can be found at www.onside.ca

On Side Restoration Services Ltd is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Inquiries can be made with the hiring manager or by contacting Human Resources Department.

Why work with us?

Imagine a world where we wake up each day inspired to go to work, feel safe while we’re there, and return home at the end of the day fulfilled by the work we do – feeling that we have contributed to something greater than ourselves. This is the world we envision.

Our environment:

  • Is friendly, and we love to do company-wide fun things!
  • Is never boring…every day is something different!
  • We provide great learning opportunities to our employees!

We offer a competitive compensation and benefits package, which includes:

  • Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.
  • Opportunity for promotional opportunities and national career movement.

Responsibilities:

Strategy and Vision:

  • Dispatch appropriate skill set and approved sub trade support consistent with scope/work order/budget information provided by the Project Manager
  • Recommend, document and implement policies and procedures to facilitate consistent and efficient project results

Building Culture:

  • Support high standards of corporate citizenship and social responsibility
  • Foster a customer-focused environment

Building Teams:

  • Assist in recruitment, development, and evaluation performance of Operations staff
  • Encourage participation in continuous improvement initiatives
  • Develop and sustain a Health & Safety environment focused on accident / incident reduction

Capital Allocation and Management:

  • Schedule and allocate resources consistent with required skill to meet quality/cost targets
  • Communicate and coordinate with internal/external stakeholders to meet project timelines
  • Utilize eClaim reporting system to manage employee allocations and priorities
  • Manage labor hours consistent with demand planning and cost targets
  • Manage and approve employee labour hours, and absentee requests consistent with required capacity and commitments
  • Manage the allocation and collection of equipment and vehicles to meet project deliverables
  • Provide support when required to meet On Call resource allocation/requirements
  • Ensure compliance to internal/external Site Safety inspection protocols
  • Ensure internal operations requirements are uploaded to eClaim throughout the claim
  • Provide direction or support in other areas as requested/required

Qualification and Requirements:

  • High School diploma; combination of relevant training courses/experience, with post-secondary education in a business discipline preferred
  • 3-5+ years of relevant experience
  • Understanding of restoration business
  • Understanding of characteristics of company assets
  • Basic computer skills required; proficiency with Microsoft Outlook and Word

Skills and competences:

  • Ability to transfer information into action
  • Strong communication skills, both oral and written
  • Strong problem-solving skills
  • Ability to multi task in a dynamic environment
  • Ability to work well in a team environment
  • Ability to problem solve through root cause analysis and implementation of sustainable solutions
  • Strong problem solving/communication skills
  • Strong coordination skills; team leadership
  • Strong customer orientation
  • Demonstrate corporate citizenship and social responsibility
  • Demonstrate support for innovation and organizational change

If this is you and you want to be part of this great team, we definitely want to hear from you!

We thank all applicants for their interest; however, only short-listed candidates will be contacted.

Applications

Project Manager (Montreal West) – 5005

Labourer (Kelowna) – 5016

Invoicing Clerk (6027)

Water Damage Technician (Vancouver) – 6028

Menuisier / Carpenter (Gatineau) – 6031

Water Damage Technician (Gatineau) -6030

Labourer (Gatienau) – 6032

Drywaller (Kamloops) – 6033

Project Manager (Ottawa) – 6036

Labourer (Kamloops) – 5024

Flood Water Damaged Technician (Kamloops) – 5023

Project Manager (Victoria) – 6039

Plumber (Surrey/Abbotsford/Vancouver) – 6041

Remediation Technician (Vancouver) – 6042

Water Damage Technician (Red Deer) – 5027

Field Supervisor (Victoria) – 6043

Labourer (Cabinet Maker) (Victoria) – 6044

Branch Manager (Halifax) – 5029

Water Damage Technician (Barrie) – 5030

Call Centre Support Agent – Part-Time (4144)

Help Desk Technician (Quebec) – 6049

Chargé(e) de Projets / Project Manager (Gatineau) – 6051

Contents Technician (Hamilton) – 6052

Water Damage Technician (Hamilton) – 6053

Contents Technician (Toronto) – 5031

Water Damage Technician (Toronto) – 5032

Operations Manager (Vancouver) – 6058

Call Center Agent (Vancouver) – 2309

Branch Manager (Toronto) – 6064

Branch Manager (Durham) 6065

District Director (Western Ontario) – 6066

Water Damage Technician (Nanaimo) 6068

Painter (Nanaimo) – 6067

Flood Technician (Victoria) – 5035

Contents Technician (Nanaimo) 6069

Carpenter (Victoria) – 5036

Painter (St. John’s) – 6070

Receptionist / General Office Administrator (Scarborough) – 6071

Junior Content Writer (Toronto/Mississauga/Laval) – 6072

Project Assistant (Gatineau) – 5037

Carpenter (Grande Prairie) – 6073

Carpenter (Gatineau) – 5039

Operations Manager (Winnipeg) – 6075

Labourer (Victoria) – 5040

Contents Technician (Victoria) – 5041

Drywaller / Painter (Nanaimo) – 5042

Contents Technician (Red Deer) – 5048

Carpenter (Kenora) – 5001

Contents Technician (Kelowna) – 5050

Flood Technician (Kelowna) – 5051

Drywaller / Painter (Victoria) – 5052

Finishing Carpenter (Victoria) – 5053

Project Assistant – Bilingual (Montreal West) – 5056

Labourer (Red Deer) – 5057

Labourer (Cabinet Maker – Shop Helper) – 5063

Project Manager (Montreal East) – 5068

Painter (Victoria) – 5070

Project Assistant (Prince George) – 5076

Carpenter (Barrie) – 5077

General Labour (Mississauga) – 5078

General Labour (Toronto) – 5079

Drywaller (Vernon) – 5083

Flood Technician (Vernon) – 5085

Project Assistant (Montreal East) – 5094

Water Damage Technician (Surrey) – 5096

Carpenter (Red Deer) – 5097

Project Assistant (Kenora) – 6000

General Labourer (Squamish) – 6001

Labourer (Prince George) – 6002

Drywaller/Painter (Prince George) – 6004

Finishing Carpenter (Prince George) – 6005

Contents Technician (Kamloops) – 5011

Water Damage Technician (Niagara Falls) – 6015

Finishing Carpenters (Montreal) – 4104

Branch Manager (Mississauga) – 2382

Carpenter (Mississauga) – 2385

Carpenter / Drywaller (Kitchener) – 4165

Contents Technician (Squamish) – 2185

Drywaller / Painter (Mississauga) – 2384

Labourer (Squamish) – 2304

Painter (Kelowna) – 2320

Project Manager (Halifax) – 4172

Project Manager (Kitchener) – 4167

Remediation Technician (Mississauga) – 2383

Remediation Technician (Vernon) – 2287

Remediation Technician (Victoria) – 1049

Water Damage Technician (Abbotsford) – 1020

Water Damage Technician (Calgary) – 1065

Water Damage Technician (Squamish) – 2188

Water Damage Technician (St. John’s) – 2306

Water Damage Technician (Vernon) – 2286

Carpenter (Ottawa) – 2355

Contents Technician (Ottawa) – 2372

Contents Technician (Woodstock) – 2375

Drywaller / Painter (Ottawa) – 2354

Finishing Carpenter (Kelowna) – 2249

Project Manager (Red Deer) – 2182

Project Manager (Western Canada) – 2175

Water Damage Technician (Ottawa) – 2352

No Careers Found