Operations Manager (5055)

  • Nanaimo, BC
  • Leadership

On Side Restoration is seeking a Manager, Operations to join our Nanaimo team. The Manager, Operations directs, motivates and manages Branch staff on operational initiatives / workflow focused on cost and performance management compliant with company structure and processes. Follows and maintains a 5S culture and mindset.

About On Side Restoration

On Side Restoration is one of Canada’s leading restoration companies. We respond 24/7 to emergencies affecting residential and commercial properties. We differentiate ourselves through our people and our commitment to excellent customer service, and through industry leading proprietary software. Since 1979, we have expanded to 39 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. We have a Team of over 700+ experienced and certified staff members, with over 300 emergency response vehicles, and 5,000+ pieces of specialty equipment. Further information about On Side can be found at www.onside.ca

On Side Restoration Services Ltd is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Inquiries can be made with the hiring manager or by contacting Human Resources Department.

Why work with us?

Imagine a world where we wake up each day inspired to go to work, feel safe while we’re there, and return home at the end of the day fulfilled by the work we do – feeling that we have contributed to something greater than ourselves. This is the world we envision.

Our environment:

  • Is friendly, and we love to do company-wide fun things!
  • Is never boring…every day is something different!
  • We provide great learning opportunities to our employees!

We offer a competitive compensation and benefits package, which includes:

  • Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.
  • Opportunity for promotional opportunities and national career movement.

Responsibilities:

Strategy and Vision:

  • Manage Branch operations to achieve budgeted results and performance targets
  • Recommend, document and implement policies and procedures that facilitate consistent and efficient operational performance

Building Culture:

  • Provide training and performance management of company process to deliver repeatable results consistent with performance targets and customer expectations
  • Lead and develop an employee culture focused on engagement, continuous improvement, and customer service
  • Identify / action opportunities to improve branch results through continuous assessment of performance
  • Foster a strong customer focus environment
  • Develop and sustain a Health & Safety environment focused on accident / incident reduction
  • Ensure Workers Compensation COR compliance at the branch level to achieve best in class H&S performance

Building Teams:

  • Action recruitment, oversee development, and evaluate performance of the operating team
  • Oversee and action capacity adjustments consistent with demands to achieve performance targets
  • Encourage participation in continuous improvement initiatives

Capital Allocation and Management:

  • Ensure that all activities and operations are performed in compliance with company policy and customer protocol
  • Asset Management – consistent with process to ensure awareness and utilization to maximize revenue opportunities
  • Fleet Management – utilization / optimization consistent with changing market conditions and budget allocations
  • Facilities Management – supporting a lean business culture
  • Provide direction or support in other areas as requested/required

Qualification and Requirements:

  • University Degree in Business Management or combination of relevant Management training courses / experience in related fields
  • 5+ years of experience in the restoration/emergency industry
  • 2+ years’ experience in a leadership role
  • Extensive experience and knowledge in dealing with systems, budgets, internal controls, business planning, and asset management.
  • Knowledge of contracting, negotiating, and change management.
  • Familiarity and knowledge of Lean principles and systems

Skills and competences:

  • Ability to multi task in a dynamic environment
  • Ability to develop and maintain working relationships.
  • Ability to effectively communicate and implement change through engagement
  • Ability to problem solve through root cause analysis and implementation of sustainable solutions
  • Demonstrated ability to lead teams
  • Strong problem solving/communication skills
  • Ethical and equitable leadership

If this is you and you want to be part of this great team, we definitely want to hear from you!

We thank all applicants for their interest; however, only short-listed candidates will be contacted.

Applications

Project Manager (5005)

Water Damage Technician (5013)

Contents Technician Lead (5014)

Contents Technical Specialist (5015)

Labourer (5016)

Remediation Technician (5017)

Water Damage Technician (5018)

Project Assistant (5019)

Labourer (5024)

Flood Water Damaged Technician (5023)

Water Damage Technician (5027)

Drywaller/ Taper / Painter (5028)

Branch Manager (5029)

Water Damage Technician (5030)

Contents Technician (5031)

Water Damage Technician (5032)

Call Center Agent (2309)

Operations Manager (5034)

Flood Technician (5035)

Carpenter (5036)

Project Assistant (5037)

Project Manager (5038)

Carpenter (5039)

Lead, Contents Technician (4168)

Labourer (5040)

Field Supervisor (4173)

Contents Technician (5041)

Drywaller / Painter (5042)

Client Support Services (CSS) – 5043

Invoicing Clerk (5044)

Operations Manager (5047)

Contents Technician (5048)

Carpenter (4175)

Contents Technician (5050)

Project Assistant/ Adjoint(e) de Projets (4179)

Flood Technician (5051)

Drywaller / Painter (5052)

Finishing Carpenter (5053)

Project Coordinator (5054)

Project Assistant – Bilingual (5056)

Labourer (5057)

Project Manager (5058)

Project Manager (5059)

Water Damage Technician (5060)

Carpenter (5061)

Drywaller (5062)

Remediation Technician (4193)

Field Supervisor (4199)

Contents Technician (5011)

Carpenter (St. John’s) – 4146

Bilingual Invoicing Clerk (Montreal East) – 4142

Invoicing Clerk (Montreal East) – 4142

  • Vernon, British Columbia
  • Trades

Drywaller (Vernon) – 4140

Project Assistant (Québec) – 4113

Finishing Carpenters (Montreal) – 4104

Project Manager (Montreal) – 4114

Project Manager (Thunder Bay) – 4135

Carpenter (Thunder Bay) – 4137

Branch Manager (Mississauga) – 2382

Carpenter (Abbotsford) – 1017

Carpenter (Edmonton) – 2209

Carpenter (Mississauga) – 2385

Carpenter (Squamish) – 1025

Carpenter (Squamish) – 2184

Carpenter (Truro) – 2267

Carpenter / Drywaller (Hamilton) – 2348

Carpenter / Drywaller (4165)

Contents Technician – French / English (Vancouver) – 2341

Contents Technician (Abbotsford) – 1018

Contents Technician (Edmonton) – 1007

Contents Technician (4170)

Contents Technician (Squamish) – 2185

Contents Technician (Truro) – 2268

Contents Technician (Vancouver) – 1002

Drywaller / Painter (Abbotsford) – 1019

Drywaller / Painter (Edmonton) – 1008

Drywaller / Painter (Mississauga) – 2384

Drywaller / Painter (Squamish) – 2186

Drywaller / Painter (Truro) – 2266

Experienced Movers (Vancouver) – 2282

Finishing Carpenter (4171)

Labourer (Abbotsford) – 1066

Labourer (4166)

Labourer (London) – 2143

Labourer (Squamish) – 2304

Lead, Contents Technician (Kitchener) – 2145

Painter (Kelowna) – 2320

Project Manager (Bridgewater) – 4101

Project Manager (Edmonton) – 4112

Project Manager (4172)

Project Manager (4167)

Project Manager (Ottawa) – 2367

Project Manager (Squamish) – 2280

Project Manager (Truro) – 4115

Remediation Supervisor (Edmonton) – 2003

Remediation Technician (Mississauga) – 2383

Remediation Technician (Vernon) – 2287

Remediation Technician (Victoria) – 1049

Water Damage Technician (Abbotsford) – 1020

Water Damage Technician (Calgary) – 1065

Water Damage Technician (Edmonton) – 1006

Water Damage Technician (4164)

Water Damage Technician (London) – 2142

Water Damage Technician (Niagara Falls) – 2301

Water Damage Technician (Squamish) – 2188

Water Damage Technician (St. John’s) – 2306

Water Damage Technician (Thunder Bay) – 2389

Water Damage Technician (Truro) – 2265

Water Damage Technician (Vernon) – 2286

Carpenter (Ottawa) – 2355

Contents Technician (Ottawa) – 2372

Contents Technician (Woodstock) – 2375

Drywaller / Painter (Ottawa) – 2354

Finishing Carpenter (Kelowna) – 2249

Project Manager (Red Deer) – 2182

Project Manager (Western Canada) – 2175

Water Damage Technician (Ottawa) – 2352

Remediation Technician (Ottawa) – 2353

No Careers Found