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Quality Assurance (QA) Specialist

  • * Anywhere On Side has a branch
  • Administration / Customer Support

Compensation: $70,000 – $80,000 / year (full-time, permanent)

***Please note that for your application to be complete, you must answer the Screening Questions at the end of this posting.***

The Quality Assurance (QA) Specialist will collaborate closely with our internal management team and external stakeholders to address warranty disputes, workmanship issues, vendor-related damages, client-facing liabilities, and customer feedback. This role emphasizes conducting thorough investigations, performing detailed file audits and reviews, managing documentation, and working with industry experts. The goal is to aid in the resolution and/or negotiation processes, consistent with stakeholder requirements and uphold the highest standards of quality and integrity.

Responsibilities:

  • Maintain effective and timely communications with all internal/external stakeholders to achieve project deliverables
  • Assist QA Manager in assessing customer service and workmanship issues, developing and coordinating corrective and preventative action plans
  • Complete internal/external investigations as requested by the QA Manager/Consultant
  • Assist QA Consultant with client facing privacy and documentation requests
  • Monitor QA files with third party resources to ensure that On Side’s interests are protected
  • Contact On Side’s Broker and/or Control Adjuster to report new claims
  • Review AR Risks (Liens/Limitation Dates)
  • Consultations with internal departments regarding QA procedures and protocols
  • Provide direction or support in other areas as requested/required

Qualifications and Requirements:

  • Experience in Dispute Resolution and Risk Management (3 years)
  • Knowledge of general office procedures
  • Restoration/construction background is an asset
  • Ability to use a computer and applicable software applications

What other work experience could help you succeed in this role?

Other experience that could help the incumbent succeed in this position are those of Project Manager (Restoration), Operations Manager (Restoration), Construction Manager, Property Adjuster, or Liability Adjuster.

Where You’ll Work

The Quality Assurance Specialist position currently allows for hybrid work practices balancing time at home and in one of our local branch locations. As per company policy.

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with, and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.

At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Who We Are

Major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,800 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

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SCREENING QUESTIONS

1- What experience do you have working in either Insurance AND/OR Liability Adjustments AND/OR Property Claims?

2- What makes you exceptional at resolving conflicts?

3- How do you handle pushback from people in Leadership positions?

4- What has been the feedback on your sense of judgement?

 

 

Applications

  • Winnipeg, Manitoba
  • Trades

Remediation Technician – Winnipeg

  • Toronto, ON
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Project Supervisor – Toronto

  • Barrie, ON
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Project Manager ii – Barrie

  • Montreal East, QC
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HR Generalist – Eastern Region (Bilingual F/E)

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HR Generalist – Eastern Region (Bilingual F/E)

  • Montreal East, QC
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Project Administration Supervisor – Quebec Region (Bilingual E/F)

  • Laval, QC
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Project Administration Supervisor – Quebec Region (Bilingual E/F)

  • Toronto, ON
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Human Resources Manager – Eastern Region (Bilingual F/E)

  • Barrie, ON
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Operations Manager – Barrie

  • Barrie, ON
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Water Damage Technician – Barrie

  • Barrie, ON
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Contents Technician Lead – Barrie

  • St. John’s, NF
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Cleaner/Packer – Contents Technician – St. John’s

  • Barrie, ON
  • Trades

Cleaner/Packer – Contents Technician – Barrie

  • Victoria, BC
  • Trades

Water Damage Technician – Victoria

  • St. John’s, NF
  • Trades

Carpenter – St. John’s

  • Victoria, BC
  • Trades

Drywaller/Painter – Victoria

  • Ottawa, ON
  • Project Management

Project Manager iii – Ottawa

  • Kenora, ON
  • Trades

General Labourer – Kenora

  • Niagara Region, ON
  • Trades

General Labourer – Niagara Region

  • Kitchener, ON
  • Trades

Lead Water Damage Technician – Kitchener

  • Red Deer, AB
  • Trades

Drywaller/Painter – Red Deer

  • Surrey, BC
  • Leadership

Territory Manager -Surrey/Chilliwack

  • Vancouver, BC
  • Administration / Customer Support

Senior Communications Specialist

  • Calgary, AB
  • Administration / Customer Support

Senior Communications Specialist

  • Toronto, ON
  • Administration / Customer Support

Senior Communications Specialist

  • Kamloops, BC
  • Trades

General Labourer – Kamloops

  • Victoria, BC
  • Trades

Carpenter – Victoria

  • Toronto, ON
  • Trades

Remediation Technician – Toronto

  • Quebec
  • Accounting

Bilingual Invoicing Clerk – Québec

  • Kamloops, BC
  • Trades

Cleaner/Packer – Contents Technician – Kamloops

  • * Anywhere On Side has a branch
  • Human Resources

Jr Recruiter (Bilingual French/English)

  • Duncan, BC
  • Project Management

Project Manager – Duncan

  • Duncan, BC
  • Trades

Carpenter – Duncan

  • Winnipeg, Manitoba
  • Trades

Contents Technician Lead – Winnipeg

  • Ottawa, ON
  • Trades

Carpenter – Ottawa

  • Prince George, BC
  • Trades

Cleaner/Packer – Contents Technician – Prince George

  • Alberta
  • IT / Technical

Data Analyst (Data Engineering) – REMOTE

  • Toronto, ON
  • Leadership

District Director – Toronto

  • * Anywhere On Side has a branch
  • Accounting

Payroll Accountant – Remote

  • Kenora, ON
  • Trades

Carpenter – Kenora

  • Squamish, BC
  • Trades

Carpenter – Squamish

  • British Columbia
  • IT / Technical

Data Analyst (Data Engineering) – REMOTE

  • Medicine Hat, AB
  • Trades

Drywaller/Painter – Medicine Hat

  • Kelowna, BC
  • Trades

Experienced Remediation Technician – Kelowna

  • Medicine Hat, AB
  • Trades

Experienced Water Damage Technician – Medicine Hat

  • Winnipeg, Manitoba
  • Trades

Experienced Water Damage Technician Lead – Winnipeg

  • Quebec
  • Human Resources

Human Resources Manager – Eastern Region (Bilingual F/E)

  • Cobourg, ON
  • Trades

Lead Contents Technician (Cleaners/Packers)- Cobourg

  • Peterborough, ON
  • Trades

Lead Water Damage Technician (Fire/Flood Restoration) – Peterborough

  • Kitchener, ON
  • Project Management

Project Manager – Kitchener

  • Prince George, BC
  • Project Management

Project Manager – Prince George

  • Moncton, New Brunswick
  • Project Management

Project Manager – Saint John, NB

  • Vancouver, BC
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Project Manager – Vancouver

  • Halifax, NS
  • Trades

Project Supervisor – Halifax

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