Key Industries Served

At On Side, we’re equipped with skilled personnel, proven processes, proprietary technology and experience to handle restoration of all kinds. Whether the damage be to residential, commercial, industrial, institutional or governmental property, we will assemble the right team both internally and externally to respond quickly and help get things back to normal, without unnecessary cost or complexity.

No matter who has hired On Side Restoration for the project at hand, our approach is always to get the job done safely and properly to make sure all aspects of the restoration are handled with the utmost care and professionalism. We have proven restoration expertise with the following property groups:

Residential Property

We restore property damage to homes and strata or condominium units of every kind.

  • Home Owners
  • Condo & Townhouse Owners
  • Tenants

Commercial Property

Our teams restore all types of workplaces and public spaces, safely and efficiently.

  • Commercial Property Owners & Managers
  • Business Owners Leasing Space
  • Property / Facility / Risk Managers
  • Hospitality Sector
  • Public Sector
  • Government
  • Educational
  • Hospitals and Healthcare
  • Seniors Care Facilities / Daycares

Insurance Professionals

On residential and commercial restoration, we work closely with insurance professionals.

  • Brokers
  • Adjusters
  • Independent Adjusters
  • Claims Managers
  • Risk Managers

Getting Home Base
Back to Normal

Residential Restoration

When your home is damaged from an unexpected event, it can be an extremely disruptive and often traumatic experience. Our team can help things get back to normal, as quickly and efficiently as possible. For more than 40 years we’ve restored property damage to stand alone homes and strata or condominium units, with professionalism and compassion.

Whether it’s rebuilding a house destroyed by a fire or cleaning up after an overwhelming sewage back-up, On Side takes pride in returning properties back to pre-loss condition. We ensure our clients are completely satisfied, and that we’ve replaced feelings of angst with feelings of relief. For each client we dedicate a Project Manager and support team who carefully outlines the work, schedules repairs, assists you in selecting replacement materials and handles the removal of damaged property.

We work hard every step of the way to restore each residence to the sanctuary it’s meant to be.

Fallen tree on house in Vancouver, BC
A dad and his daughter at Kitchen in Vancouver, BC

Setting Chaos Straight

Commercial Restoration

When damage happens to any workplace, we can help people get back to business, with as little disruption as possible. Whether it’s a school, hospital, commercial high rise, common area of a strata or condo, or an industrial site, we are the experts at restoring property back to pre-loss condition, while protecting people who could be adversely affected along the way.

At On Side, we respond to building emergencies 24/7 and work around the clock to get things done. For every job, a Project Manager leads the project and works closely with all identified people in conjunction with the property requiring restoration. We are with you every step of the way while handling the emergency mitigation, outlining the work to be done, providing cost estimates, selecting materials and scheduling access and repair work accordingly. Communication is critical and we strive to keep all parties in the loop as we progress through the job.

We are licensed and fully insured to handle structural damage, through to hazardous material mitigation and everything in between. Our supervisors are trained to manage crews including full-time abatement specialists, water damage experts, painters, carpenters and most other trades. We also bring in independent experts when needed to address structural issues and develop reconstruction plans that meet regulatory building codes.

Muddy workplace feature of IR
removing floor tiles from flood
Boardroom meeting

On Side Live and eClaim

On Side Live is an offering exclusive to business clients of On Side Restoration. A combination of our online eClaim™ service and our 24-hour Live Call Centre allows our clients to get additional information and further insight into the status of their project, around the clock.

Our proprietary eClaim™ project management system gives our business-to-business partners online access to photos, day-to-day activities, and other relevant details pertaining to their property damage.

Our 24-hour Live Call Centre is staffed with professionally trained advisors, to actively assist our callers, on every front. Our goal is to help every caller access general or detailed information on their file that they otherwise may have needed to wait until the next day to retrieve.

Our Call Centre can also act as an After Hours Call Service for business-to-business partners who want to offer immediate answers and emergency service for their clients, in real-time. To find out if your portfolio qualifies or to learn more about our After Hours Service offering, contact our Call Centre.

Person using cell phone

Our experienced and certified staff are here for you 24-hours a day 365 days a year.

Quality Assurance

We work hard to make sure our clients have a positive experience.

By offering frequent training courses and teaching unparalleled execution, our crews are consistently the best in the country. To keep our standards high, our Client Services Quality Control Department conducts field audits and file audits on a regular basis, and responds accordingly to address any deficiencies. We also use an independent third-party company to conduct customer surveys on all closed jobs. Staff are rewarded for jobs well done or, if necessary, coached further.

On Side has highly skilled and qualified staff to manage practically any job. However, from time to time, we do require additional labour. All sub-trades used within On Side are registered with WCB, carry general liability insurance, and adhere to our standards through strict protocols.

In Their Words

I’d like to express my satisfaction for the high quality of work that Angel has done. Angel is a conscientious worker who makes sure to complete the task with great care. He takes time to do the job well and makes sure his client is satisfied. I am so happy with the work he did in our basement.

Montréal, QC

I wanted to let you know that we were very pleased with how On Side handled our claim from the initial night after the tree fell on our house right through to completion. Once the repairs started things went quite smoothly. We had trouble with a supplier providing a faulty bathtub and Miles Armstrong went the extra distance to make sure we got a functional bathtub. Also Miles had to field my endless questions and phone calls, and always responded quickly.

Surrey, BC

During this entire ordeal I have been impressed with the empathy, cooperation, and professionalism of the people at Intact Insurance and On Side Restoration. In particular I want to recognize the efforts of Jason who fielded the original call for help and Melissa for her assistance in resolving this matter. All of the good folks at On Side were fantastic. In particular Riley Siblock, who responded to my home late at night and removed all of the stress that the water leak was causing my wife and me. Karen Stuckless was also very appreciated in how she handled the crew that were cleaning up the wet and dry items.

Whitby, ON

In addition to being competent, each worker would tell us that he or she was fully aware of our COPD situation and that work would be done to our schedule and satisfaction … In my 72 years, this is the first letter of commendation that I have ever written. It is certainly well deserved. Thank you Intact and On Side.

Toronto, ON