Restoring and innovating
since day one.

Founded in 1979 by Craig Hogarth, On Side Restoration continues to be one of Canada’s leading collaborative restoration service providers. Under Mr. Hogarth’s leadership, On Side has grown in every way, with a focus on geographic expansion and innovative restoration solutions from residential and commercial to large scale business and industrial environments. Consistently forging our way over the past 40 years, On Side continues to make significant advancements to improving the collaboration between restoration and insurance sectors.

Craig Hogarth

Craig Hogarth

Founder & CEO

Craig Hogarth founded On Side Restoration Services in 1978 when he’d learned of others completing specialized cleaning for the insurance industry. Craig started as a project manager, working directly with customers, and quickly grew On Side from a team of three to currently over 1,200 employees proud. On Side has since become one of the most successful restoration businesses in Canada largely due to Craig’s strong vision for innovation, dedication to efficiency and his natural collaborative working style. He’s a hands-on leader who enjoys working with diverse groups of people. Craig also serves as a Director on the RCOC Board (Restoration Contractors’ Organization of Canada).

Alain Fortin


Alain Fortin is a visionary, team-oriented president who’s driven by his passion for business operations and helping On Side deliver unparalleled customer experiences, every day. He is a people-focused leader who’s dedicated to fostering a tight-knit, values-driven team. Alain genuinely enjoys being in the field and building connections, as he feels this is where many of the best ideas take shape. He first joined On Side in 2019 as the company’s Chief Financial Officer with a wealth of corporate financial, claims and operations experience. Alain has spent 20 years in executive positions including with an Asset Management subsidiary of Intact Financial Corporation and later, the claims side of the business. Alain is a graduate of Sherbrooke University, with a BAA and master’s degree in Finance, and holds his CPA, CGA and CFA accounting designations.

Doug Irwin

Doug Irwin

Senior Vice President, Strategy and Growth

Doug Irwin manages all of On Side’s insurer relationships ensuring requirements and concerns are looked after swiftly. He has a long history of assembling high performance teams and steers the business development group focused on a diverse host of clients including commercial, property management, healthcare, education, and municipalities. A senior business leader with extensive P&L experience in commercial and residential construction, remediation, equipment sales, and distribution, he is also a former CEO chair with TEC Canada and has held executive roles with a number of organizations. Doug has a Master’s in Engineering and is a Professional Engineer of Alberta.

Mike Van Elsberg

Senior Vice President, National Services

Mike Van Elsberg will oversee all of our branches across Canada, working closely with our Regional Vice Presidents and District Directors to support Branch Managers and their teams. His professional journey started with claims in 1988 and other than a short stint in commercial lines, his career has been focused on claims while working for a number of large insurers overseeing property and auto for all lines of business. Throughout his career, he has led his team through many strategic initiatives as well as multiple catastrophic events including the Calgary floods and the Fort McMurray wildfires. The opportunity to better align the efforts of insurers and the restoration process to support customers after a loss is significant; Mike’s working with the team to ensure that On Side continues to be the leader on this front.

Ed Gooyers

Ed Gooyers

Vice President, Operations

Ed Gooyers has had an impressive and progressive career in management for over 35 years, from his first entry level position to his more recent senior leadership roles. He has achieved a Juran Greenbelt certification in Continuous Improvement, a Lean Manager Certification and an Operations Management certification from the Ivey School of Business. Since 2008, Ed has greatly contributed to On Side’s internal processes and efficiencies. He supports our Operations Managers nation-wide and is an integral part the Executive Management team.

Darren Layton

Chief Information Officer

Over the past 20 years Darren has been providing information technology services to the insurance industry. Darren has led the implementation and evolution of On Side’s proprietary project management system called eClaim. This web-based platform is On Side’s main business platform that interfaces with accounting, operations and client systems like Xactimate. Since 1997 Darren has helped the company lead the industry by continually adopting and implementing trend setting technologies to improve customer service KPIs, job efficiencies and cycle times. Darren holds a Bachelor of Computer Science (BCS).

Ron Biggs

Regional Vice President, West

Ron Biggs leverages his 26 years of knowledge in property claims, capacity solutions and team leadership to guide our 20 Western Branch Managers in achieving new levels of performance and customer care. Having held several national and regional leadership roles for a number of insurers, including National Property Claims Director, Ron’s experience also extends on the commercial underwriting and broker sides of the business. Ron holds his CIP Designation.

Jay Kielt

Jay Kielt

Regional Vice President, Ontario & Atlantic

Jay Kielt began his career as Labourer in 1990 and quickly advanced into other positions from there due to his strong skillset and sheer drive. Roles included a Tradesman’s Helper, Field Crew Supervisor, Project Manager and eventually Manager/Owner of Higgins ProTeam in London, Ontario. Jay operated HPT until 2012 when On Side Restoration acquired the business. His 30+ year background and expertise has provided Jay with valuable insights on how every aspect of our business works.