e-Claim

Our claims management system is a service offered exclusively to our clients.ECLAIM Login

Superior restoration requires serious technology!

eClaim™ is On Side’s revolutionary, custom developed, central management system. eClaim™ tracks all aspects of a file from first notice of loss straight through to guaranteeing the insured’s satisfaction when the job is complete.

Our file management system is a service offered exclusively to our clients.

eClaim™ is the machine that keeps all of On Side’s departments operating smoothly and efficiently. Along the way, any activity done to a file is noted allowing for an accurate audit trail. This not only allows the real time information to be accessed but it also enables On Side to recognize potential issues, and apply solutions, proactively, while delivering quality restoration in the most timely manner possible.

Externally, the system is accessed to provide information to the adjuster, broker and/or property manager – all in “real time.” Communication is accurate and fast. Either a log-in to eClaim or a simple phone call to On Side Live, (On Side’s 24/7 internal call center) will provide accurate information on any file in any of the provinces On Side serves.

Obtaining information on any file around the clock has been an integral part of our ability to provide excellent customer service. If you would like information on your file please contact us.


LOCATIONS

Head Office
3157 Grandview Hwy
Vancouver, BC, V5M 2E9
Tel: 604-293-1596
Fax: 604-293-2274
Toll Free: 1-888-663-6604

Calgary
AB

403-291-2980

Duncan
BC

250-701-9002

Edmonton
AB

780-497-7972

Grande Prairie
AB

780-532-5883

Kamloops
BC

250-377-1240

Kelowna
BC

250-491-8224

Kitchener
ON

519-896-6700

Lethbridge
AB

403-394-2980

London
ON

519-652-1152

Medicine Hat
AB

403-528-6470

Nanaimo
BC

250-753-1088

Red Deer
AB

403-340-8884

St. John's
NL

709-579-9038

Surrey
BC

604-501-0828

Toronto
ON

905-474-3710

Vancouver
BC

604-293-1596

Vernon
BC

250-558-5302

Victoria
BC

250-479-7075

Woodstock
ON

519-533-6020

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