Our claims management system is a service offered exclusively to our clients.ECLAIM Login
Superior restoration requires serious technology!
eClaim™ is On Side’s revolutionary, custom developed, central management system. eClaim™ tracks all aspects of a file from first notice of loss straight through to guaranteeing the insured’s satisfaction when the job is complete.
Our file management system is a service offered exclusively to our clients.
eClaim™ is the machine that keeps all of On Side’s departments operating smoothly and efficiently. Along the way, any activity done to a file is noted allowing for an accurate audit trail. This not only allows the real time information to be accessed but it also enables On Side to recognize potential issues, and apply solutions, proactively, while delivering quality restoration in the most timely manner possible.
Externally, the system is accessed to provide information to the adjuster, broker and/or property manager – all in “real time.” Communication is accurate and fast. Either a log-in to eClaim or a simple phone call to On Side Live, (On Side’s 24/7 internal call center) will provide accurate information on any file in any of the provinces On Side serves.
Obtaining information on any file around the clock has been an integral part of our ability to provide excellent customer service. If you would like information on your file please contact us.