It is best to ask your insurance representative any questions regarding your policy and/or coverage questions.

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The time to complete the "bid" varies according to job size. In the case of smaller claims we can typically have trades view and quote on the work within 7-10 business days; however, there are cases where all trades are extremely busy and this may delay the process somewhat. When there are multiple contractors bidding it can take 3 working weeks or more for the adjuster to receive all quotes.

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The longer the equipment can stay on, the shorter it will have to be left on site. We take special care to ensure that the proper amount of equipment is installed for the size of the claim. If the equipment is really bothering you please turn it off for a short time but ensure you turn it back on as soon as possible.

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We are very adept at removing smoke odours from homes. Typically this is a fairly lengthy process and can involve removal of drywall and floors if necessary. We also use specialty equipment meant to breakdown and remove smoke and other odours.

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This item will be crossed off the non-restorable list and returned to you. In the case of contamination of the item by a hazardous substance, we are required to explain the inherent dangers in keeping the item in question.

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Most certainly you have access to these items. We pack all of our storage centers to capacity to maximize space and minimize the floor footprint we need. Therefore, we ask that you give us plenty of notice to allow time to retrieve any items you require.

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All items being removed are listed on an Inventory Control Sheet. Digital photographs are also taken.

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Any work that is an alteration from the original scope of work will be considered an upgrade. There may be a change in cost and schedules depending on the request. If you would like to upgrade, we can prepare a separate estimate for your review.

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