Call Centre Support Agent – Part-Time (4144)

  • Vancouver, BC
  • Administration / Customer Support

On Side Restoration is seeking a Call Center Support Agent (Part-Time) to join our Vancouver team. This Position is Monday to Friday, 06:30AM – 3:00PM. Since this position is part-time so candidates who could work either full week or few days a week, during these timings (06:30AM – 3:00PM) will be considered. This position is based in our Vancouver office. We maintain minimum occupancy in the office due to office and follow all provincial Covid regulations. as You will be working to ensure all customer inquiries (Internal and External) are answered to in a friendly and professional manner. Ensures quality and compliance with customer protocols and service level agreements in relation to On Side’s commitment to Excellent Customer Experience.

Our environment:

  • Is friendly, and we love to do company-wide fun things!
  • Is never boring…every day is something different!
  • We provide great learning opportunities to our employees!

We offer a competitive compensation and benefits package, which includes:

  • Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.
  • Opportunity for promotional opportunities and national career movement.

Responsibilities:

  • You’ll be working with our customers, by setting up their requests for restoration through Voice (Phone) and Email.
  • Creating E-files for customers by taking the details of the property Damage and communicating them to the Branch Offices.
  • Maintain effective and timely communications with all internal/external stakeholders to achieve project deliverables.
  • Answering the phones courteously, with our Company Greeting and be the Brand ambassador of On Side.
  • Efficiently handling Customer Emergencies for any water, flood, fire or mould damage and build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information to internal and external customers by using the right technology tools.
  • Coordinating Site keys with the Vancouver field Staff.
  • Servicing our Strata Client Emergency Calls and sending incident reports to the property managers.
  • Handle or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

Qualification and Requirements:

  • High School Diploma or equivalent
  • Relevant training courses/experience, with post-secondary education in a business discipline preferred.
  • 2-3 year experience in a customer support role.
  • Efficiency to work with various web based applications.
  • Flexible to 40hr work week with shifts as per business requirements within a 24×7 environment

Skills and competences

  • Excellent communication skills, both oral and written (English). Additional language is an asset.
  • Excellent customer services skills
  • Exceptional phone etiquette
  • Technology Savvy as we work with wed based application.
  • Ability to multi task in a dynamic environment
  • Works well in a team environment
  • Ability to problem solve through root cause analysis and implementation of sustainable solutions
  • Strong problem solving/communication skills
  • Strong customer orientation
  • Self-motivated
  • Strong sense of urgency
  • Demonstrate corporate citizenship and social responsibility
  • Demonstrate support for innovation and organizational change
  • Ability to organize work

About On Side Restoration

On Side Restoration is one of Canada’s leading, privately-owned restoration companies with branches coast to coast from Victoria, BC to St. John’s, Newfoundland. Since 2018, On Side also operates in the province of Quebec. For the past 40 years the company has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour customizable emergency call centre. Experienced and certified crew operate On Side’s extensive fleet of emergency response vehicles and leverage their 10,000+ pieces of specialty equipment. Further information about On Side can be found at www.onside.ca

If this is you and you want to be part of this great team, we definitely want to hear from you!

We thank all applicants for their interest; however, only short-listed candidates will be contacted.

Applications

Project Manager (Montreal West) – 5005

Labourer (Kelowna) – 5016

Bilingual Invoicing Clerk (6027)

Water Damage Technician (Vancouver) – 6028

Menuisier / Carpenter (Gatineau) – 6031

Water Damage Technician (Gatineau) -6030

Labourer (Gatienau) – 6032

Drywaller (Kamloops) – 6033

Project Manager (Ottawa) – 6036

Labourer (Kamloops) – 5024

Flood Water Damaged Technician (Kamloops) – 5023

Plumber (Surrey/Abbotsford/Vancouver) – 6041

Remediation/Abatement Technician (Vancouver) – 6042

Water Damage Technician (Red Deer) – 5027

Labourer (Cabinet Maker) (Victoria) – 6044

Branch Manager (Halifax) – 5029

Water Damage Technician (Barrie) – 5030

Help Desk Technician (Quebec) – 6049

Chargé(e) de Projets / Project Manager (Gatineau) – 6051

Contents Technician (Hamilton) – 6052

Water Damage Technician (Hamilton) – 6053

Contents Technician (Toronto) – 5031

Water Damage Technician (Toronto) – 5032

Call Center Agent (Vancouver) – 2309

Branch Manager (Durham) 6065

District Director (Western Ontario) – 6066

Water Damage Technician (Nanaimo) 6068

Painter (Nanaimo) – 6067

Flood Technician (Victoria) – 5035

Contents Technician (Nanaimo) 6069

Carpenter (Victoria) – 5036

Painter (St. John’s) – 6070

Project Assistant (Gatineau) – 5037

Carpenter (Gatineau) – 5039

Operations Manager (Winnipeg) – 6075

Labourer (Victoria) – 5040

Contents Technician (Victoria) – 5041

Technician (Laval) – 6076

Technician (Gatineau) – 6077

Technician (Montreal East) – 6078

Technician (Montreal West) – 6079

Drywaller / Painter (Nanaimo) – 5042

Technician (Quebec City) – 6080

Technician (Laurentides) – 6081

Carpenter (Laval) – 6082

Carpenter (Gatineau) – 6083

Carpenter (Montreal East) – 6084

Carpenter (Montreal West) – 6085

Carpenter (Quebec City) – 6086

Carpenter (Laurentides) – 6087

Déménageurs – Emballeurs (Laval) – 6088

Déménageurs – Emballeurs (Gatineau) – 6089

Contents Technician (Red Deer) – 5048

Déménageurs – Emballeurs (Montreal East) – 6090

Carpenter (Kenora) – 5001

Déménageurs – Emballeurs (Montreal West) – 6091

Déménageurs – Emballeurs (Quebec City) – 6092

Déménageurs – Emballeurs (Laurentides) – 6093

Gestionnaire, Opérations (Laval) – 6094

Gestionnaire, Opérations (Laurentides) – 6095

Contents Technician (Kelowna) – 5050

Peintre (Laval) – 6096

Flood Technician (Kelowna) – 5051

Peintre (Gatineau) – 6097

Drywaller / Painter (Victoria) – 5052

Peintre (Montreal East) – 6098

Finishing Carpenter (Victoria) – 5053

Peintre (Montreal West) – 6099

Peintre (Quebec City) – 7000

Peintre (Mirbael) – 7001

Superviseur de chantier (Laval) – 7002

Superviseur de chantier (Gatineau) – 7003

Superviseur de chantier (Montreal East) – 7004

Labourer (Red Deer) – 5057

Superviseur de chantier (Montreal West) – 7005

Superviseur de chantier (Quebec City) – 7006

Superviseur de chantier (Laurentides) – 7007

Labourer (Cabinet Maker – Shop Helper) – 5063

Carpenter (Niagara Falls) – 7009

Quality Assurance Assistant 7010

Quality Assurance Assistant (Toronto) – 7011

Quality Assurance Assistant (Calgary) – 7012

Project Manager (Montreal East) – 5068

Quality Assurance Assistant (Montreal) – 7013

Project Assistant (Kamloops) – 7015

Painter (Victoria) – 5070

Abatement/Remediation Technician (Mississauga) – 7016

Bilingual Client Support Service (Quebec City) – 7017

Project Assistant (Barrie) – 7018

Project Assistant (Prince George) – 5076

Carpenter (Barrie) – 5077

Bilingual Team Lead Contact Call Center (Remote)- 7020 English/French

General Labour (Mississauga) – 5078

Carpenter (Kamloops) – 7021

General Labour (Toronto) – 5079

Project Assistant (Kitchener) – 7022

Project Supervisor (Red Deer) – 7023

Labourer (Vancouver) – 7025

Drywaller (Vernon) – 5083

Labourer (Kelowna) – 7026

Labourer (Prince George) – 7027

Flood Technician (Vernon) – 5085

Water Damage Technician (Surrey) – 5096

Carpenter (Red Deer) – 5097

Labourer (Prince George) – 6002

Drywaller/Painter (Prince George) – 6004

Finishing Carpenter (Prince George) – 6005

Contents Technician (Kamloops) – 5011

Water Damage Technician (Niagara Falls) – 6015

Finishing Carpenters (Montreal) – 4104

Carpenter (Mississauga) – 2385

Carpenter / Drywaller (Kitchener) – 4165

Contents Technician (Squamish) – 2185

Drywaller / Painter (Mississauga) – 2384

Labourer (Squamish) – 2304

Painter (Kelowna) – 2320

Project Manager (Halifax) – 4172

Project Manager (Kitchener) – 4167

Remediation Technician (Mississauga) – 2383

Remediation Technician (Vernon) – 2287

Remediation Technician (Victoria) – 1049

Water Damage Technician (Abbotsford) – 1020

Water Damage Technician (Calgary) – 1065

Water Damage Technician (Squamish) – 2188

Water Damage Technician (St. John’s) – 2306

Water Damage Technician (Vernon) – 2286

Carpenter (Ottawa) – 2355

Contents Technician (Ottawa) – 2372

Contents Technician (Woodstock) – 2375

Drywaller / Painter (Ottawa) – 2354

Finishing Carpenter (Kelowna) – 2249

Project Manager (Red Deer) – 2182

Project Manager (Western Canada) – 2175

Water Damage Technician (Ottawa) – 2352

No Careers Found