Compensation: $42,000 – $45,000 / year (full-time / permanent)
The Job – Customer Experience Specialist
On Side Restoration is looking for Customer Experience Specialists (CES’s) to join our amazing customer experience team! This position is remote (home based) from any location that On Side has a branch location in.
The prime mission of the customer experience team is to ensure all customer inquiries are answered in a timely, professional and friendly manner. CEC’s ensure positive experiences by offering quality communication and following On Side’s service level agreements.
Customer Experience Specialist’s are responsible for:
What you bring:
What’s in it for you?
We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.
We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
Get on our side!
Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years! We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,800 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!