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Customer Experience Specialist – Bilingual

  • * Anywhere On Side has a branch
  • Administration / Customer Support

Compensation:  $42,000 – $45,000 / year (full-time / permanent)

The Job – Customer Experience Specialist

On Side Restoration is looking for Customer Experience Specialists (CES’s) to join our amazing customer experience team! This position is remote (home based) from any location that On Side has a branch location in.

The prime mission of the customer experience team is to ensure all customer inquiries are answered in a timely, professional and friendly manner. CEC’s ensure positive experiences by offering quality communication and following On Side’s service level agreements.

 

Customer Experience Specialist’s are responsible for:

  •  Assist our customers, by setting up their requests for restoration through Voice (Phone) and Email
  • Creating E-files for customers by taking the details of the property Damage and communicate them to the Branch Offices
  • Maintain effective and timely communications with all internal/external stakeholders to achieve project conditions
  • Efficiently handling Customer Emergencies for any water, flood, fire or mold damage and build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information to internal and external customers by using the right technology tools
  • Servicing our Strata Client Emergency Calls and coordinating with project manager for emergency dispatch.
  • Handling or escalating complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

 

What you bring:

  • Fully bilingual, speaking – reading – writing. (English/French)
  • 3-4 years providing exceptional customer service
  • Tech-saavy, there isn’t a computer program that you couldn’t figure out how to use
  • You genuinely like people and working with them to solve problems
  • Flexibility to work changing schedules as assigned per business requirements

 

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.

We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years! We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,800 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

 

 

 

Applications

  • St. John’s, NF
  • Trades

Remediation Technician – St. John’s

  • Kitchener, ON
  • Trades

Water Damage Technician – Kitchener

  • Mississauga, ON
  • Trades

Experienced Contents Technician (Cleaner/Packer) – Mississauga

  • Cobourg, ON
  • Trades

Experienced Contents Technician (Cleaner/Packer) – Cobourg

  • Cobourg, ON
  • Trades

Experienced Restoration Technician (Water Damage) – Cobourg

  • Squamish, BC
  • Trades

Cleaner/Packer – Contents Technician – Squamish

  • Squamish, BC
  • Trades

Water Damage Technician – Squamish

  • Squamish, BC
  • Trades

General Labourer – Squamish

  • Calgary, AB
  • Trades

Experienced Contents Technician (Cleaner/Packer for Building Restoration) – Calgary

  • St. John’s, NF
  • Trades

General Labourer Skilled- St. John’s

  • Peterborough, ON
  • Trades

Experienced Restoration Technician (Water Damage) – Peterborough

  • Quebec City, QC
  • Trades

Experienced Lead Restoration Technician (Water Damage) – Quebec City

  • Kelowna, BC
  • Trades

Experienced Water Damage/Restoration General Labourer – Kelowna

  • Kelowna, BC
  • Trades

Experienced Remediation Technician – Kelowna

  • Duncan, BC
  • Trades

Carpenter – Duncan

  • Nanaimo, BC
  • Trades

Contents Technician – Nanaimo

  • Kamloops, BC
  • Trades

Water Damage Technician – Kamloops

  • Kamloops, BC
  • Trades

Contents Technician – Kamloops

  • Edmonton, AB
  • Trades

Project Supervisor – Edmonton

  • Ottawa, ON
  • Trades

Cleaner/Packer – Contents Technician – Ottawa

  • Ottawa, ON
  • Trades

Water Damage Technician – Ottawa

  • Grande Prairie, AB
  • Leadership

Operations Manager – Grande Prairie

  • Nanaimo, BC
  • Trades

Drywaller/Painter – Nanaimo

  • Ottawa, ON
  • Trades

Project Supervisor – Ottawa

  • Penticton
  • Trades

Cleaner/Packer – Contents Technician – Penticton

  • Surrey, BC
  • Trades

Cleaner/Packer – Contents Technician – Surrey

  • Victoria, BC
  • Trades

Painter – Victoria

  • Kelowna, BC
  • Trades

Cleaner/Packer – Contents Technician – Kelowna

  • Kingston, ON
  • Trades

Carpenter/Drywaller/Painter – Kingston

  • Kelowna, BC
  • Trades

Cleaner/Packer – Contents Technician – Kelowna

  • Duncan, BC
  • Project Management

Project Manager – Duncan

  • Cobourg, ON
  • Project Management

Project Manager – Cobourg

  • Vancouver, BC
  • Leadership

Territory Manager -Vancouver

  • Chilliwack, BC
  • Project Management

Project Manager – Chilliwack

  • Edmonton, AB
  • Leadership

Contents Manager – Edmonton

  • Chatham, ON
  • Project Management

Project Manager – Chatham

  • Niagara Region, ON
  • Trades

Water Damage Technician Lead – Niagara Region

  • Niagara Region, ON
  • Trades

Contents Technician – Niagara Region

  • Victoria, BC
  • Trades

Water Damage Technician – Victoria

  • Victoria, BC
  • Trades

Contents Technician – Victoria

  • Vancouver, BC
  • Human Resources

Conseiller(ère) / enquêteur(trice) bilingue en ressources humaines (Hybride)

  • Kamloops, BC
  • Trades

Carpenter – Kamloops

  • Penticton
  • Trades

Carpenter – Penticton

  • Kelowna, BC
  • Trades

Experienced Water Damage Technician (Fire/Flood Restoration) – Kelowna

  • Red Deer, AB
  • Trades

Remediation Technician – Red Deer

  • Ottawa, ON
  • Project Management

Project Manager – Ottawa

  • Red Deer, AB
  • Trades

Water Damage Technician – Red Deer

  • Red Deer, AB
  • Trades

Contents Technician – Red Deer

  • Red Deer, AB
  • Trades

General Labourer – Red Deer

  • Vancouver, BC
  • Leadership

Executive Assistant – Vancouver/Calgary (Hybrid)

  • Calgary, AB
  • Leadership

Executive Assistant – Calgary/Vancouver (Hybrid)

  • Calgary, AB
  • Trades

Dispatcher – Calgary

  • Kenora, ON
  • Trades

Drywaller – Kenora

No Careers Found