Compensation: $110,000 – $150,000 / year (full-time / permanent)
On Side Restoration is seeking a strategic and influential Director of Compliance to lead our organization’s compliance and risk management framework, as well as oversee the On Side Quality Assurance (QA) team. This critical role ensures that our policies, procedures, and practices align with all regulatory requirements and industry standards, while fostering a strong culture of compliance across the organization.
As a trusted advisor, the Director of Compliance will drive initiatives that safeguard our reputation, mitigate risk, and support operational excellence across all business units. This position requires a proactive leader who can balance strategic vision with hands-on execution to ensure compliance and quality remain at the forefront of everything we do.
The Job
- Lead the Quality Assurance team and compliance function
- Responsible for efforts to protect and enhance On Side’s standing as a trusted industry leader by embedding compliance excellence across all operations.
- Monitor and interpret federal, provincial and local regulations impacting the restoration and insurance claims industry.
- Review documentation of protocols and internal compliance frameworks and promote awareness of ethical behavior, fraud prevention, and regulatory requirements.
- Act as the Business Compliance and Risk Officer (BCRO), leading BCRO liaison officers (OPS, H&S, Finance, Shared services, National Initiatives, HR…) to identify, document and report risk exposures.
- Responsible for completing parent company risk assessments in collaboration with others
- Drive consistency and compliance by ensuring On Side’s policies and procedures are clearly documented and fully aligned with regulations, industry standards and parent company requirements (e.g. IICRC, privacy laws, insurance billing standards, SLAs, Quality, Controls for subtrades payments…).
- Lead compliance communication and promote awareness of controls, ethical behavior, fraud prevention, and regulatory obligations.
- Collaborate with internal audit and risk assessment teams, help identify gaps and approve recommended corrective action plans.
- Review L&D’s design of compliance training programs for employees at all levels.
- Oversee investigations of compliance breaches, client and/or insurer complaints with QA, or regulatory inquiries.
- Collaborate with internal teams to review and approve billing practices frameworks to ensure compliance and transparency.
- Maintain accurate records of compliance activities, audits and investigations.
- Provide regular reports and feedback to Executive Committee and/or Senior Management Team on compliance and top risk exposures.
What you Bring
- Post-secondary degree or diploma in Business, Law, Risk Management, or related field or a combination of relevant experience.
- Minimum 5-7 years of progressive experience (including leadership) in compliance, risk management, or regulatory affairs, preferably within insurance or restoration industries.
- Deep understanding of Canadian regulatory frameworks, privacy laws, and insurance billing standards.
- Experience leading audits, investigations, and cross-functional compliance initiatives.
- Proven ability to develop and implement compliance programs and training.
- Strong stakeholder management and communication skills.
What we’re looking for:
- Regulatory Expertise: In-depth knowledge of industry regulations and standards (IICRC, SLAs, privacy laws).
- Strategic Thinking: Ability to align compliance initiatives with organizational goals.
- Analytical Skills: Strong capability to assess risk, interpret data, and recommend actionable solutions.
- Communication: Clear and persuasive communicator across all levels of the organization.
- Leadership: Ability to influence and guide teams toward a culture of compliance and integrity.
- Collaboration: Skilled in working across departments to embed compliance into operations.
- Problem Solving: Adept at investigating issues and resolving them efficiently and ethically.
- Documentation & Reporting: Precision in maintaining records and delivering executive-level insights.
Of Note:
- Our culture thrives on daily in-person collaboration, this role requires consistent in-branch working hours. (Note: Our organization broadly supports flexible hybrid approaches where business needs allow.)
What’s in it for you?
We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
Get on our side!
Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!
We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!
