📍 Location: Kitchener, ON
🕒 Employment Type: Full-Time / Permanent
📅 Posting Date: October 2nd, 2026
Position Summary
The Project Administrator (PA) plays a vital role in driving the administrative success of our property restoration claims. Operating as the primary administrative partner to our Project Managers, you ensure every claim file moves smoothly through the documentation, compliance, and invoicing pipeline. This fast-paced position balances clear customer communication with extensive cross-functional collaboration—connecting Operations, Finance, Scheduling, and subtrades to deliver an organized, stress-free experience for homeowners and commercial clients alike.
This posting reflects an existing vacancy.
Compensation
- Salary Range: $ 50,000-$ 55,000 /year
- Salary based on skills, qualifications and experience
- Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance.
- Overtime opportunities (where applicable)
Benefits
- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility
What You’ll Do
- Proactive Communication: PAs ensure all internal and external stakeholders remain fully informed and aligned throughout the project lifecycle. You serve as the primary communication bridge, eliminating ambiguity and keeping teams connected.
- Documentation Management: Leveraging exceptional attention to detail, you manage the complete lifecycle of project documentation—collecting, verifying, certifying, and auditing files to support seamless invoicing and timely project closure.
- Subtrade Coordination: Acting as the main point of contact for external subtrades, you drive the timely collection of critical documentation to maintain project momentum and compliance.
- Cross-Functional Collaboration: PAs build strong working relationships across Operations, Accounts Receivable, Accounts Payable, and Scheduling. Your collaborative approach breaks down silos and aligns cross-departmental efforts.
- Financial Oversight: You proactively identify and resolve financial discrepancies before they affect project margins, ensuring accurate reporting and fiscal accountability.
- Workflow & Task Management: Operating effectively in high-pressure or fast-paced environments, you prioritize tasks independently and maintain operational order to keep projects moving forward smoothly.
- Confidentiality & Discretion: Managing sensitive customer and project data with absolute integrity, you apply strict discretion to safeguard privacy and maintain client trust.
What You Bring
- A positive, “can-do” attitude! You are self-motivated and thrive when working independently, but you never forget you’re part of a team.
- Administrative Expertise: You have a talent for efficient workflow management and strong organizational skills.
- Tech Savviness: You’re usually the one people come to with questions about their phone apps, and computers don’t scare you.
- Software Skills: You are an Advanced Excel user and proficient in the rest of the Microsoft Office Suite (Teams, Outlook, Word).
- Industry Knowledge: You are comfortable with construction and restoration terms. Proficiency in industry tools like XA is a major plus!
- Quick Learning: You have the ability to pick up complex software intricacies quickly with minimal training.
- Experience: A background in providing excellent customer service.
- Experience in the restoration industry or specific experience in documentation management is considered a huge asset.
- The Essentials: A clean criminal record
Why You’ll Love Working Here
- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service
Of Note:
- Salary estimates provided in this job posting encompass all locations. Total compensation will be discussed at time of interview and determined by factors such as region, branch size, experience, and education.
- This is an in branch position, reporting to the Kitchener branch Monday – Friday.
At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do.
Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.
Make a real impact, do work that matters, and grow your career with us.
*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.
