Supervisor, eClaim Help

(This posting reflects an existing vacancy)

Compensation:$72,000 – $85,000 / year (full-time / permanent)
Application Deadline: February 11, 2026, 5pm (MST)

On Side Restoration is seeking a dynamic eClaim Help Supervisor to lead our eClaim Help group. In this vital role, you will oversee the team responsible for supporting eClaim users, ensuring the company receives timely, accurate responses across all administrative tasks. We are looking for a “lead by example” professional who can juggle multiple projects and inquiries with ease. If you are highly attentive to detail, customer-service oriented, and bring an upbeat, professional energy to every task, you’ll fit right in.

What you’ll do

• Supervise, monitor and direct the team to ensure optimum service level and productivity.
• Train and develop team on new processes and protocols, develop skills and coordinate cross-training in other areas within the CSS Department.
• Provide guidance on unique situations. For example, special projects and CAT support.
• Manage team capacity and allocate resources based on work volume.
• Support team with requests, troubleshooting and questions.

 What you bring:

• 2 years of eClaim system administration experience
• Invoicing experience
• DocLink experience
• Minimum 2 years of supervisory experience
• Proficient in MS Office programs (Word, Excel, Outlook)
• Experience with Xactanalysis would be an asset
• 3 to 5 years of office administration experience or equivalent
• Previous experience in mentoring/training
• Strong attention to detail while multitasking
• Superior communication skills

Work location:

• The EClaim Help position allows for work in any location that has an On Side branch location.

What’s in it for you?
We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!
Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an

*Artificial Intelligence is not used to screen, assess, or select applicants for this role