📍Location: Anywhere On Side has a branch
🕒Employment Type: Full-Time/Permanent
📅 Posting Date: August 24, 2026
Position Summary
The Application Support Specialist is a key member of the IT team, ensuring the business applications our crews and support teams rely on every day are secure, reliable, and running at their best. As the subject matter expert for assigned applications, you’ll provide technical support, troubleshoot issues, collaborate with stakeholders, and identify opportunities to improve systems and processes across the business.
Working closely with internal teams and external vendors, you’ll help deliver technology solutions that support operational excellence, drive efficiency, and enable a great user experience.
(This posting reflects an existing vacancy)
Compensation
- Salary Range: $80,000-$90,000
- Salary based on skills, qualifications and experience
- Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance.
Benefits
- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility
What You’ll Do
- Support, administer, and maintain business-critical applications.
- Act as the primary point of contact and subject matter expert for assigned systems.
- Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
- Partner with business stakeholders to understand needs and recommend effective solutions.
- Coordinate with software vendors and technical teams to support upgrades, enhancements, and issue resolution.
- Assist with system testing, configuration, and implementation of new features and functionality.
- Develop and maintain application documentation, processes, and training materials.
- Identify opportunities to improve application performance, user experience, and business processes.
- Support data integrity, reporting, and informed decision-making across the organization.
What You Bring
- Experience supporting and administering enterprise business applications.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to translate business needs into practical technology solutions.
- Excellent communication and relationship-building skills.
- A customer-focused approach with a commitment to service excellence.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- A continuous improvement mindset and a passion for helping teams succeed.
Why You’ll Love Working Here
- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service
Of Note:
- We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.
At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do. Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact, do work that matters, and grow your career with us.
*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.
