Dispatcher (Temporary Internal Opportunity) – Winnipeg

📍 Location: Winnipeg, MB
🕒 Employment Type: Contract 12 months
📅 Posting Date: October 26, 2026

Eligibility

This role is open to current On Side Restoration employees only, with at least 1 (one) year of continuous employment.

Position Summary

Is Tetris your favorite game? If you’re fascinated by mastering a challenge with a ridiculous number of moving parts, then you need to read the Dispatching job below!

Dispatchers play an integral role in keeping customer satisfaction high by maintaining a professional and empathetic demeanor while dispatching On Side Restoration crews to jobs in a timely manner. Knowing who to call, when to call them and what the steps are in the restoration process is all just a regular part of being a Dispatcher.

This posting reflects an existing vacancy.

Compensation

• Salary Range: $22 – $24/ hour
• Salary based on skills, qualifications and experience
• Overtime opportunities (where applicable)

Benefits

• Extended health coverage (medical, dental, vision, etc.)
• Employee assistance program (EAP)
• Group RRSP, with company matching DPSP
• Life and disability insurance
• Opportunities for advancement and internal mobility

What You’ll Do

• Dispatching crews to save the day when disasters hit.
• Customer Service – general understanding of water emergencies/claims/schedules.
• Understanding scope of work and skills needed on a job site.
• Communicating with property owners/insureds, setting up schedules, dispatching technicians.
• Scheduling work with property owners.
• Managing sub-trade schedules.
• Managing crew mix and on-call availability.

• Supporting the branch Operations Manager with various administrative tasks.
• Contributing to achieving certain measurable objectives for the branch.

What You Bring

• Experience in construction and/or knowledge of Contents Department.
• Construction knowledge.
• Trades scheduling experience.
• Superior customer service skills and a genuine desire to help people.
• Unparalleled organizational skills.
• Enhanced critical thinking, decision-making and problem-solving skills.
• Ability to prioritize and meet tight timelines.
• Conscientiousness, never leave a task before it’s complete.
• Curiosity, you’re always asking questions and want to know the rest of the story.
• Excellent phone and computer skills (MS Office – Word, Excel and Teams familiarity is a must), E-Claim, and ability to learn other programs.
• Excellent communicator with a natural, authentic rapport.
• Flexibility and versatility.

Of Note:

At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do.

Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.
Make a real impact, do work that matters, and grow your career with us.
On Side Restoration welcomes and encourages applications from people with disabilities. Accommodations are available on request throughout all stages of the recruitment and selection process.

 *Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.