Territory Manager – York

                                                                Application Deadline: Tuesday August 26th, 2025 / 5:00pm PST

This role is open to current On Side Restoration employees with at least 5 (five) years of continuous employment.

Compensation: Total compensation will be discussed with applicants selected to interview.

Territory Managers at On Side provide strong leadership and support to local branch operations and project management teams. With an aim of driving profitability and providing excellent customer service, to insurance and commercial customers, the Territory Managers direct and support their teams in all aspects of the business.

Territory Managers are responsible for:

• Setting the expectation of superior customer service interactions by team members with customers.
• Provide strong support to Branch and Project Mangers to ensure sales activities, revenue expectations, and gross margin targets are being met.
• Direct Project Manager and Operations managers on workforce planning and allocation of resources.
• Drive a culture of safety, inclusivity, and profitability.
• Collaborate with the District Director/Regional Vice President to:
• Prepare, forecast, analyze and report financial performance for the territory
• Create annual budgets, and monitor results to fulfill P&L expectations in each territory
• Provide monthly operational reviews of the financial statement and accounts receivable targets
• Forecast on a monthly basis to identify significant deviations from expected revenue or costs goals defined by the budget
• Provide oversight and review of expenses to ensure they are consistent with territory goals & guidelines
• Relationship management at all levels of the business

What you bring:

• 5+ years in the Restoration Industry
• 3+ years of Leadership in the Restoration Industry
• You’re a team player with excellent leadership skills
• Passion for anything you set your mind to
• Excellent problem-solving skills
• Exceptional organizational and directorial abilities.
• Problem solving and priority management skills.
• Clean criminal record

Other things that will help you get the most out of this opportunity:

• You find enjoyment working in a fast-paced and changing environment.
• You have an ongoing commitment to development, of yourself and your team.
• You’re willing (but not required) to travel within Canada to support cross-region Teammates. Disasters happen all over and sometimes we need to support our teams in other locations. If you’ve always wanted to travel for business, this is your chance!

Of Note:

Disasters can strike at any time so after hours on-call work is a requirement. It’s on a rotating schedule though so it’s not that bad. Plus, you literally get to be a hero to customers every time you show up! When was the last time that happened in a customer service position?

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!