Compensation: $110 00 – $135 000 /year* (full-time / permanent)
On Side Restoration is seeking a dynamic and visionary Director, National Project Administration to lead transformative initiatives across our national operations. In this pivotal role, you’ll collaborate with Project Management, Operations, and corporate teams to elevate administrative performance, optimize profitability, and scale our business to meet ambitious growth targets. If you’re a strategic leader with a passion for innovation, team development, and customer excellence, this is your opportunity to make a lasting impact in a fast-paced, purpose-driven environment.
Director, National Project Administration
Working closely and collaboratively with the Project Management (PM) group, Operations and various corporate teams, the Director, National Project Administration will provide the leadership to carry out the strategies, plans, and initiatives to execute the goals and objectives of On Side.
The Director, National Project Administration’s leadership will be crucial in meeting the execution of our growth strategies in supporting, as well as providing direction, motivation and management to the Project Administrators (PAs) and Supervisors to positively handle administrative support of files for branches’ profitability.
The Director will play a pivotal role in driving transformative changes, anticipating future technological requirements, and fostering a culture of continuous improvement—all while strategically scaling operations to support the company’s goal of doubling in size.
Leadership
- Contribute to and actively support the Performance Optimization VP in the development of the strategic direction of both the National and Regional fronts.
- Provide direction and contribute to process and technology initiatives and improvements.
- Create a spirit and culture of striving for superior customer service. (external clients)
- Manage and enhance the PA HUB and leverage new technology to improve results and execution
- Work closely with the Regional VP and Branch Managers to support and execute projects as required.
- Lead, recruit and ensure adequate training is provided for PAs to be successful and able to meet the objectives of our strategic plan.
- Support On Side’s health and safety program and ensure policies and procedures are followed by all On Side personnel and sub-contractors.
- In the event of a CAT the Director will support the Regional VP and CAT Manager with the company’s response and provide directions as to what level of support may be needed to meet client expectations.
- Will always collaborate closely with the Director of CEC and Client Support Services.
Profitability
- Working with Finance; prepare, forecast, analyze and report financial performance for the region.
- Conduct reviews of E-folio as per plan
- Review each PA KPI guidelines and support Supervisors and teams that are not currently meeting expectations to resolve the issues around the inability to meet the KPI’s
- Create the annual budget and monitor results to respect expectations in each region.
- Provide a forecast to corporate as needed to identify significant deviations from expected expenses.
Relationship Management
- Serve as a senior contact for specific On Side Insurance and/or Commercial customers in the province and/or nationally.
- Build and manage relationships with regions, customers and corporate partners to meet client and company expectations and performance metrics.
- Support the marketing and administration activities within the Regions when required
- Continually work to improve claim cycle time and customer satisfaction goals
Requirements
- 3–5 years of experience in team management, ideally in mid to senior-level roles within claims, settlement management, project management, or construction.
- Post-secondary education (college or university) in any field is considered a strong asset.
- Proven ability to attract, retain, and develop high-performing teams.
- Strong entrepreneurial spirit, innovative mindset, and forward-thinking approach.
- A proactive, results driven, highly skilled business professional with proven record for meeting and exceeding targets and objectives.
- Strong coaching skills with ability to inspire and influence to achieve success.
- A well-developed pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity
- Excellent communicator with a natural, authentic rapport
- Collaborator, self-motivated and goal oriented.
- Strategic and analytical thinker with strong negotiation abilities
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook); actively engaged in AI initiatives
- Flexible availability during CAT hours; Regular travel across Canada required
- Bilingualism (French/English) is an asset
Of Note
- We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.
- *Salary estimates provided in this job posting cover all locations. Total compensation will be discussed at the time of interview and determined by factors such as region, branch size, experience and education.
What’s in it for you?
We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
Get on our side!
Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!
We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!
