📍Location: Kitchener, Ontario
🕒Employment Type: Full-Time / Permanent
📅Posting Date: July 22, 2026
Position Summary
Is Tetris your favorite game? If you’re fascinated by mastering a challenge with a ridiculous number of moving parts, then you need to read the Dispatching job below!
Dispatchers play an integral role in keeping customer satisfaction high by maintaining a professional and empathetic demeanor while dispatching On Side Restoration crews to jobs in a timely manner. Knowing who to call, when to call them and what the steps are in the restoration process is all just a regular part of being a Dispatcher.
Compensation
- Salary Range: $50,000-$65,000
- Salary based on skills, qualifications and experience
- Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance.
- Overtime opportunities (where applicable)
Benefits
- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility
What You’ll Do
- Dispatching crews to save the day when disasters hit.
- Customer Service – general understanding of water emergencies/claims/schedules.
- Understanding scope of work and skills needed on a job site.
- Communicating with property owners/insureds, setting up schedules, dispatching technicians.
- Scheduling work with property owners.
- Managing sub-trade schedules.
- Managing crew mix and on-call availability.
- Supporting the branch Operations Manager with various administrative tasks.
- Contributing to achieving certain measurable objectives for the branch.
What You Bring
- 1+ year experience in scheduling or dispatching
- Experience in construction and/or restoration is a strong asset.
- Superior customer service skills and a genuine desire to help people.
- Unparalleled organizational skills.
- Enhanced critical thinking, decision-making and problem-solving skills.
- Ability to prioritize and meet tight timelines.
- Conscientiousness, never leave a task before it’s complete.
- Curiosity, you’re always asking questions and want to know the rest of the story.
- Excellent phone and computer skills (MS Office – Word, Excel and Teams), and ability to learn other programs.
- Excellent communicator with a natural, authentic rapport.
- Flexibility and versatility.
Of Note:
- Major Disasters can strike at any time so after hours on-call work may be required when major weather events occur.
At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do.
Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.
Make a real impact, do work that matters, and grow your career with us.
*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.
