📍Location: Ottawa, ON
🕒Employment Type: Full-Time / Permanent
📅Posting Date: May 25th, 2026
Position Summary
Are you a brilliant multitasker who can juggle priorities while providing excellent customer service? Do people call you a miracle worker? Do you just ‘get it done!’ no matter what the ‘it’ is? Then sending On Side an application needs to be at the top of your list of things to get done!
Project Administrators (PA’s) at On Side are the MVP’s Project Teams lean on to get every last detail right; so, a project can go from ‘literal disaster’ to ‘what disaster?’ PA’s have their fingers on the pulse of the company and have a reach that extends from the front lines to the back office. Wickedly organized and up for anything a day in the life of a PA is never dull.
Compensation
- Salary Range: $50,000-$55,000 /year
- Salary based on skills, qualifications and experience
- Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance.
- Overtime opportunities (where applicable)
Benefits
- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility
What You’ll Do
- Overcommunicating: Project Administrators (PAs) make sure no one feels left out! Both external and internal customers are top of mind and always know what’s going on. If this were a game show, you’d be the “call a friend” friend.
- Documentation Management: This is where your master-level attention to detail comes in. You’ll be managing the full lifecycle of project files—collecting, verifying, certifying, filing, and (most importantly) finding it again later.
- Subtrade Synergy: Serve as the primary point of contact for external subtrades, building strong relationships to ensure project-critical documentation is collected accurately and on time.
- Financial Gatekeeping: Conduct meticulous file audits to support invoicing and file closure. You’ll be tasked with identifying and resolving financial discrepancies before they ever impact the bottom line.
- Making a Wide Variety of Friends: PAs have friends in Accounts Receivables, Payables, Operations, Scheduling—the list goes on. You are a true team player who connects the dots across departments.
- Discretion & Trust: Knowing what’s appropriate to share and what’s not. We are working with people’s personal details, so confidentiality and discretion are key to keeping our customers’ trust.
- Maintaining Order: Disaster projects are, well, disasters. You’ll use your strategic multitasking skills to manage your time independently, ensuring everything runs smoothly so life can resume and the world can start turning again. No pressure.
What You Bring
- The Right Attitude: A positive, “can-do” attitude, paired with being self-motivated and entirely comfortable working independently.
- Industry Experience: A strong background providing excellent customer service. Experience in the restoration or construction industry is a massive asset.
- Tech Savviness: You’re usually the one people come to with questions about their phone apps, and computers don’t scare you. You have the ability to pick up software intricacies quickly with little training.
- Software & Tools Expertise:
- Advanced user of Excel (you know your way around a spreadsheet).
- Proficient in Microsoft Office (Teams, Outlook, Word).
- Proficiency or familiarity with industry-specific tools, including XA.
- Workflow Mastery: Strong organizational and communication skills, with a proven talent for efficient workflow management.
- Industry Knowledge: Familiarity with construction and restoration industry terms and administrative expertise.
- The Essentials: A clean criminal record check
Why You’ll Love Working Here
- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service
Of Note:
- Salary estimates provided in this job posting encompass all locations. Total compensation will be discussed at time of interview and determined by factors such as region, branch size, experience, and education.
- This is an in branch position.
At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do. Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact, do work that matters, and grow your career with us.
*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.
