Quality Assurance Specialist

Application Deadline: March 2nd, 2026, 5:00pm (MST)

This posting reflects an existing vacancy
Compensation: $80,000 – $100,000 / year (full-time / permanent)

The Quality Assurance (QA) Specialist will collaborate closely with our internal management team and external stakeholders to address warranty disputes, workmanship issues, vendor-related damages, client-facing liabilities, and internal customer feedback. This role emphasizes conducting thorough investigations, performing detailed file audits and reviews, managing documentation, and working with industry experts. The goal is to aid in the resolution and/or negotiation processes, consistent with stakeholder requirements and uphold the highest standards of quality and integrity.

Responsibilities:

• Maintain effective and timely communications with all internal/external stakeholders to achieve project deliverables
• Assist QA Manager in assessing customer service and workmanship issues, developing and coordinating corrective and preventative action plans
• Complete internal/external investigations as requested by the QA Manager/Consultant
• Assist with client facing privacy and documentation requests
• Monitor QA files with third party resources to ensure that On Side’s interests are protected
• Contact On Side’s Broker and/or Control Adjuster to report new claims
• Review AR Risks (Liens/Limitation Dates)
• Consultations with internal departments regarding QA procedures and protocols
• Provide direction or support in other areas as requested/required

What you Bring

• 3+ years of experience in Dispute Resolution and Risk Management
• 3+ years of management experience in the Restoration/Construction industry
• Property or Liability adjusting experience
• Proven ability to handle sensitive information with strict confidentiality and maintain a high level of discretion when dealing with client-facing privacy and internal documentation
• Strong proficiency using full Microsoft suite, Doc Link, eClaim, Nav and other internal software systems
• Fluent in Health and Safety requirements across all branch locations

Where You’ll Work

The Quality Assurance Specialist position currently allows for hybrid work practices balancing time at home and in one of our local branch locations. As per company policy

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with, and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.

At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Who We Are

Major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,800 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

*Artificial Intelligence is not used to screen, assess, or select applicants for this role