Dispatcher

(This posting reflects an existing vacancy)
Compensation: $55,000 – $65,000/year (full-time/permanent)

Is Tetris your favourite game? If you’re fascinated by mastering a challenge with a ridiculous number of moving parts then you need to read the Dispatching job below!

Dispatchers play an integral role in keeping customer satisfaction high by maintaining a professional and empathetic demeanor while dispatching On Side Restoration crews to jobs in a timely manner. Knowing who to call, when to call them and what the steps are in the restoration process is all just a regular part of being a Dispatcher.

Dispatchers are responsible for:

• Dispatching crews to save the day when disasters hit.
• Customer Service – general understanding of water emergencies/claims/schedules.
• Understanding scope of work and skills needed on a job site.
• Communicating with property owners/insureds, setting up schedules, dispatching technicians.
• Scheduling work with property owners.
• Managing sub-trade schedules.
• Managing crew mix and on-call availability
• Contributing to achieving certain measurable objectives for the branch.

What you bring:

• Experience in construction and/or knowledge on house rebuilt.
• Trades scheduling experience.
• Superior customer service skills and a genuine desire to help people.
• Unparalleled organizational skills.
• Enhanced critical thinking, decision-making and problem-solving skills.
• Strong technical knowledge in specialty drying situations.
• Ability to prioritize and meet tight timelines.
• Conscientiousness, never leaving a task before it’s complete.
• Curiosity, you’re always asking questions and want to know the rest of the story.
• Excellent phone and computer skills (MS Office – Word, Excel and Teams familiarity is a must), E-Claim, and ability to learn other programs.
• Excellent communicator with a natural, authentic rapport.
• Flexibility and versatility.

Of Note

• Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement.

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

*Artificial Intelligence is not used to screen, assess, or select applicants for this role