📍Location: Anywhere On Side has a branch location
🕒Employment Type: Contract – 6 month
📅Posting Date: June 17, 2026
Position Summary
As a Service Desk Coordinator – IT & Data Lab at On Side Restoration, you are the first point of contact for application, data, and reporting requests. You receive incoming tickets, sort through what is needed, and make sure each request gets to the right place quickly and accurately.
In this role, you will support user access requests, help with basic troubleshooting, and keep work flowing smoothly between teams. Just as important, you make sure communication is clear, so users know what is happening with their requests.
This role is all about organization, attention to detail, and keeping things on track. By triaging requests effectively and coordinating the right support, you help ensure issues are resolved efficiently and nothing falls through the cracks.
(This posting reflects an existing vacancy)
Compensation
- Salary Range: $45,000-$50,000/year
- Salary based on skills, qualifications and experience
What You’ll Do
Ticket Intake & Routing
- Manage requests: Receive, log, and categorize incoming IT and Data Lab support tickets.
- Route & escalate: Assign tickets to the correct teams and promptly escalate urgent issues to senior staff.
- Maintain updates: Keep tickets current with clear, accurate documentation and provide status updates to users.
Access & Identity Support
- User lifecycle: Follow established security procedures to handle employee onboarding, offboarding, and account updates.
- Permissions: Assist with setting up, changing, and verifying user access to applications and data systems.
Troubleshooting & Monitoring
- Resolve routine issues: Troubleshoot common, repeatable issues (e.g., access blocks, basic app questions, report availability) using documented guides.
- System monitoring: Keep an eye on data refreshes, reports, and system alerts, and quickly flag any failures to the appropriate team.
Team Collaboration & Documentation
- Gather details: Work closely with users to collect and clarify basic request details when information is missing.
- Improve processes: Identify recurring issues to share with the team and contribute to simple documentation updates.
What You Bring
- Education or Experience: A diploma, certificate, coursework in IT, Business Systems, Data Analytics, or a related field (or equivalent entry-level experience).
- Technical Basics: A fundamental understanding of computer systems and software applications.
- Service Mindset: Strong communication and organizational skills, with a background or interest in customer service/support
- Growth Mindset: A strong willingness to learn, adapt, and follow established technical processes.
- Prior Exposure: A previous internship, co-op, or entry-level role in an IT or technical support environment.
- Tool Familiarity: Any exposure to ticketing systems, help desk tools, or basic data and reporting software.
Why You’ll Love Working Here
- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service
Of Note:
- We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.
At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do. Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact, do work that matters, and grow your career with us.
*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.
